San Francisco, May 8: iPhone X owners who are facing problem with the FaceID unlock scanner may get a new device if their smartphone cannot be repaired, a report has claimed.

According to a report in MacRumors, the Cupertino-based company "updated its service policy for a limited number of iPhone X units that might be experiencing issues with Face ID". 

The policy said that the support personnel must first try to fix the rear camera if Face ID problems are present. If the issue is not resolved, Apple would replace the whole unit instead of repairing the same device.

"In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera repair," MacRumors quoted Apple as saying. 

"Run AST 2 on the customer's device to check the camera. If the diagnostics find issue with the camera, perform the repair to see if the issue is resolved. If the issue is not resolved, perform a whole unit replacement instead of a same-unit display repair," the company has said. 

According to the Daily Telegraph, the tech giant admitted the problem that reportedly lies in the rear camera of the device.

The report mentioned that the TrueDepth camera at the front and the telephoto lens at the back are linked.

iPhone X sports a unique "FaceID" facial recognition system to unlock the device. The feature is enabled by a 'True Depth' camera system in the A11 neural engine.

It is basically a 3D face scanner that uses several components to analyse a person's face and verify identity. It is also expensive to fix.

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Belthangady: The Special Investigation Team (SIT) investigating the Dharmasthala mass burial case has taken the prime witness and complainant into the dense forest area near the Netravati bathing ghat in Dharmasthala to conduct a detailed spot inspection.

Under tight police security, the witness was brought to the bathing ghat area around noon. He initially pointed out a specific location near the ghat, following which the officers led him into the thick forest nearby for further verification.

The inspection inside the forest has been going on for over an hour. The witness is believed to have buried multiple bodies in this region, and SIT officers are now working to identify and mark these suspected sites.

Sources say that the forest area inspection may continue for several more hours. Based on the witness's statements and identification of the locations, the police are marking the spots. Officials have indicated that this is the preliminary phase of the process, focusing on identifying potential burial sites. In the next phase, excavation and recovery of the bodies are likely to begin.