Noida (UP): An FIR was filed over an alleged fraud and hacking of an Amazon customer's account on the e-commerce giant's website, officials said on Friday.

The FIR was lodged at the Sector 20 police station on Thursday after the complainant, a Noida resident, alleged that her Amazon Prime account got hacked and the problem remains unresolved despite assurance from Amazon boss Jeff Bezos, an official statement said.

Noida Police officials said the FIR names as accused "Amazon employees" and a Madhya Pradesh-based man, Omkar, who was found using the complainant's Amazon Prime account.

"The matter has been handed over to the Cyber Cell and an investigation has been launched into the complaint," a local official told PTI.

When contacted, an Amazon India spokesperson said, "We have just been made aware of the matter and are in the process of retrieving the details from the concerned police station to help resolve the customer issue."

Surabhi Aggarwal stated in the FIR that she had purchased a membership of Amazon Prime, a paid subscription to premium services, including video streaming, by the tech giant, in February this year against a payment of Rs 999 which is valid for one year.

However, Aggarwal stated that she started facing issues with her subscription after around six months and was not even able to log into her account, prompting her to contact the customer care support of the company.

She added that she was told by Amazon officials that her registered email-id was changed in June and that the company had informed her about it via email. However, she claimed that she did not receive any such intimation from the company.

"Firstly, I did not change my email address... and secondly, I did not receive any email from Amazon regarding the aforementioned change in my email address," Aggarwal, a Supreme Court lawyer, claimed, adding that she had asked the company to resend the intimation mail they sent her in June but got it only in August.

She alleged that her account was hacked, credentials changed and orders placed, like earphones worth Rs 3,887, and even Amazon Pay activated on the account but the transactions were not carried out by her.

She said she later got a reminder from the company to clear her Amazon Pay Later (an Amazon service to get credit and return in EMIs) payments pending since August 5.

"Immediately upon receiving the Amazon Pay Later repayment reminder on August 8, I wrote a mail to Amazon CEO Jeff Bezos, narrating the whole incident and also forewarning that if no action is taken by Amazon, I shall be constrained to file an FIR," Aggarwal alleged.

"I again received an Amazon Pay Later repayment reminder mail on August 9 for clearing dues pending since August 5. On August 11, I received a mail from the office of Jeff Bezos, CEO,Amazon stating that my Amazon Account security breach issue has been investigated and resolved. I state that the same is not true. I was never informed of the results of the investigation conducted by Amazon, or my query being resolved as my Amazon account continues to remain suspended and I continue to receive the Amazon Pay Later repayment reminder mails," she alleged.

Aggarwal said she again informed the office of Bezos but has not been contacted by Amazon thereafter, nor received any update or intimation electronically.

"Instead, yet again I have received an Amazon Pay Later repayment reminder mail on August 13," she claimed.

The FIR has been lodged under Indian Penal Code section 420 (cheating) and under provisions of the Information Technology Act, the police said.

 

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Mumbai (PTI): AICC spokesperson Supriya Shrinate on Saturday alleged the BJP replaced a woman MP with someone like lawyer Ujjwal Nikam in Lok Sabha elections whose "lie" about 26/11 terrorist Ajmal Kasab being served biryani in jail had been exposed in the past.

The BJP picked former special public prosecutor Nikam from the Mumbi North Central constituency by dropping sitting MP Poonam Mahajan.

Addressing a press conference, Shrinate said the people will teach the BJP a lesson by electing Congress candidate Varsha Gaikwad from the Mumbai North Central seat.

"Nikam's falsehood on Ajmal Kasab being served Biryani in jail was exposed a few years ago and he too had accepted his lie," she claimed.

Expressing confidence that the Maha Vikas Aghadi (MVA) will win all six seats in Mumbai, Shrinate claimed the BJP has to import candidates from outside to contest elections.

She alleged Union minister Piyush Goyal, who is BJP's nominee from Mumbai North constituency, cannot tolerate the smell of fishermen who are the original inhabitants of Mumbai.

"As the political atmosphere in the country is turning against Prime Minister Narendra Modi and the BJP, they are spreading falsehood about the Congress by attributing motives to the party if it is elected to power. Since the BJP hasn't done any good work in the last ten years, they are speaking only about Congress and Rahul Gandhi," she alleged.

Meanwhile, Shiv Sena led by Chief Minister Eknath Shinde condemned Congress leader Vijay Wadettiwar's purported remarks on 26/11 martyrs and Mumbai Police.

Wadettiwar, the leader of the opposition in the Maharashtra legislative assembly, purportedly called Ujjwal Nikam an "anti-national" and accused him of hiding the information that then Maharashtra ATS chief Hemant Karkare wasn't killed by Kasab's bullet during the 26/11 terror attack, but fell to a bullet of a policeman who was affiliated to RSS.

Wadettiwar's allegations were based on the book "Who Killed Karkare" written by retired police officer SM Mushriff.

"Wadettiwar should be detained by NIA and investigated to find out why is defending terrorist Ajmal Kasab (who was hanged after trial). The Congress party promotes terrorism," the Shiv Sena said in a statement.

Shiv Sena secretary and spokesperson Kiran Pawaskar accused Wadettiwar of making disrespectful remarks about the valiant policemen who sacrificed their lives during the 26/11 terrorist attack.

"Wadettiwar's remarks emphasise the track record of the Congress which promotes terrorism rather than its prevention. The Congress is not a party that prevents terrorism but it promotes terrorism," he alleged.

Pawaskar also questioned the "silence" of Uddhav Thackeray and alleged the Shiv Sena (UBT) leader was reluctant to speak about Wasettiwar for fear of upsetting certain communities.

He demanded Wadettiwar apologise in public to the kin of the martyrs of the 26/11 attack and the police force for his derogatory remarks.

He reiterated the Bharatiya Janata Party's endorsement of Nikam's candidature, citing his "unwavering dedication to justice, especially in cases of Dalit oppression such as the Khairlanji massacre".

Pawaskar said Congress' criticism of Nikam was baseless and an affront to the exemplary reputation of the Mumbai Police.

Meanwhile, the BJP Yuva Morcha in Mumbai staged a protest against "pro-Pakistan" Congress for calling Ujjwal Nikam an anti-national.