IKEA charges for bag with its logo on it; Consumer Court orders compensation to consumer
Bengaluru (PTI): A Consumer Commission here has ordered Swedish furniture retailer IKEA to refund a consumer, and also pay Rs 3,000 as compensation for charging her for a paper bag to carry the goods she had purchased.
IKEA India Private Limited was ordered to pay the consumer a sum of Rs 20 with interest, and also Rs 1,000 towards damages and Rs 2,000 towards litigation expenses.
The carry bag, which was charged Rs 20 by IKEA had its logo printed on it, which the Commission said "amounts to unfair trade practice by charging for the bag."
The I Additional District Consumer Disputes Redressal Commission, Shanthinagar, Bengaluru, in its order said: "We are shocked to note the kind of service provided by these big malls/showrooms...the Opposite Party committed deficiency in service and unfair trade practice and complainant is bound to be compensated."
The consumer, Sangeetha Bohra, had visited the Nagasandra branch of IKEA here on October 6, 2022 and purchased a few items. She sought a bag to carry the items and was charged Rs 20 for it though it had the logo of the store on it.
She approached the Consumer Commission claiming it was a deficiency of service and unfair trade practice.
IKEA contended that "it does not indulge in any sale of goods that has hidden charges or indulge in concealment of information from its consumers or indulge in any practices that may be considered as a breach of trust or unfair trade practice. The information pertaining to all its products, including the paper bag, is conspicuously displayed on various aisles of its store and is not automatically or suspiciously added to the purchasers at the time of billing."
The Commission headed by President B N Arayanappa and Members Jyothi N and Sharavathi S M in their judgment however dismissed this contention and said, "It has been held by Hon'ble State Commission that all kinds of expenses incurred in order to put goods into deliverable state shall be suffered by the seller. As such, the contention raised does not merit acceptance."
The Commission noted that the consumers were also not allowed to carry their own bags. "If a consumer wants to purchase say about 15 (items) in number from different shops, we cannot expect him/her to take 15 carry bags from home for the same...," the recent judgment said.
IKEA was ordered to comply with the order within 30 days from the date of receipt of the order.
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Indore MBA student's classmate abused body after killing her, performed witchcraft: Police
Indore (PTI): The classmate of a 24-year-old female MBA student, arrested in Indore for her murder, allegedly abused the body after the killing and also performed occult rituals while on the run, police said.
On February 13, people complained of a foul smell emanating from a closed house in the city's Dwarkapuri police station area.
After police arrived at the scene, the naked body of a 24-year-old woman was found in the house.
The woman was pursuing a Master of Business Administration (MBA) degree from a city college and the body was found in her classmate's rented house, Deputy Commissioner of Police (DCP) Shrikrishna Lalchandani told PTI on Monday.
The classmate fled after the incident. He was taken into custody in Mumbai and is being interrogated after his arrest, the official said.
Referring to the accused's interrogation, the official said he allegedly strangled his classmate to death and then "abused" the body.
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"The accused also performed witchcraft near Panvel (in Navi Mumbai) while on the run. The accused claims that he was mentally disturbed after the murder and wanted to communicate with the woman's spirit through witchcraft," he said.
According to the DCP, the woman and the accused were in a close relationship.
"The accused suspected that she was talking to other men. Enraged, he killed her and fled," the official said.
After the woman's body was found, her father accused the classmate of trying to extort money from his daughter using her obscene photos and then torturing her to death.
The accused had even posted these photos on her college WhatsApp group, he alleged.
