Bengaluru: India's information technology services companies may shed 30,000 to 40,000 middle-level employees this year as growth slows down, IT industry veteran T V Mohandas Pai said Monday.
The former Chief Financial Officer of IT major Infosys Ltd. termed these job losses as once-in-five-years normal phenomenon with maturing of the industry.
"As in all sectors in the West, in India too when a sector matures so many people will be there in the middle level who will not be adding value to the salary they get," Pai told PTI.
Promotions are okay when companies are growing fast but when it slows down, people getting fat salaries will aggregate at the higher level, prompting companies to periodically reset their pyramids, and shedding people, he said.
"It's going to happen again and again and again every five years," said Pai, Chairman of Aarin Capital and Manipal Global Education Services.
"Nobody is entitled to a fat salary and high-paying job unless you perform, right? You have to deliver value".
"All across industry, may be 30,000 to 40,000 in a year...," he said when asked about the number of middle-level staff who would lose their jobs.
But Pai said about 80% of those who lose jobs would have employment opportunities in industries in general if they are specialists.
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Bengaluru: IndiGo’s service disruption at Bengaluru’s Kempegowda International Airport continued for the fourth consecutive day, leading to the cancellation of over 102 flights on Friday. Many passengers were stranded for more than 12 hours.
According to reports, 52 arrivals and 50 departures were cancelled.
Passengers expressed widespread anger over IndiGo’s lack of proper communication and shared videos and updates on social media highlighting the chaotic situation.
Some users alleged that the airline intentionally cancelled flights to indirectly pressure the Directorate General of Civil Aviation (DGCA) into rolling back the newly introduced ‘weekly rest’ clause under the Flight Duty Time Limitation (FDTL) norms.
A user wrote, “An airline that had two years to meet global standards managed to blackmail the government and force a rollback. What about passenger safety and pilot health? The problem is we will keep flying IndiGo because there is no option.”
An airline company that had two years to meet global standards has managed to blackmail the government and forced it to toll back.
What about passenger safety? Pilot health? Problem is we will keep flying indigo because there is no option pic.twitter.com/cpbwf4SM5D
— Snehesh Alex Philip (@sneheshphilip) December 5, 2025
Another commented, “So the blackmail by @IndiGo6E worked. What about the problems faced by passengers? No accountability?”
So the blackmail by @IndiGo6E worked. What about the problems faced by the passengers. No accountability?? pic.twitter.com/9DNxmH8b0I
— CA Brindavan Giri (@BrindavanG) December 5, 2025
The widespread cancellation came owing to pilot and crew crunch after the DGCA introduced crew shortages triggered by the rollout of the new Flight Duty Time Limitation (FDTL) norms.
A social media user, Nitin Malpani shared a video about this and said, "What are you IndiGo staff doing? We have been at Bangalore airport since 8 pm last night till now. Are you playing with children, elderly and sick people just to change the work schedule of the staff?"
A video of exhausted passengers singing bhajans while waiting at the airport has also gone viral.
Meanwhile, at a time when Indigo cancelled flights to major cities, ticket prices of other airlines sharply surged.
As per reports, the New Delhi–Chennai one-way fare touched nearly ₹66,000, while fares on the Mumbai and Kolkata routes also crossed ₹38,000.
A passenger reported that an Air India ticket from Bengaluru to New Delhi for Saturday evening had risen to nearly ₹34,000, leaving many with no choice but to pay increased prices.
Bengaluru airport issues advisory
In a statement issued on Friday, Bengaluru airport authorities said that IndiGo flights to Mumbai and Delhi had been cancelled and advised passengers to check their flight status directly with the airline before arriving at the airport.
They added that their teams were working with IndiGo and other stakeholders to decrease inconvenience and assist passengers affected by the disruption.
ಇಂಡಿಗೋ ಮೂಲಕ ಕೆಂಪೇಗೌಡ ಅಂತಾರಾಷ್ಟ್ರೀಯ ವಿಮಾನ ನಿಲ್ದಾಣ ಬೆಂಗಳೂರಿನಿಂದ ಪ್ರಯಾಣಿಸುತ್ತಿರುವ ಪ್ರಯಾಣಿಕರು ದಯವಿಟ್ಟು ಈ ಸೂಚನೆಯನ್ನು ಪರಿಶೀಲಿಸಿ. ನಿಮ್ಮ ಸಹಕಾರಕ್ಕಾಗಿ ಧನ್ಯವಾದಗಳು.#ಪ್ರಯಾಣಸಲಹೆ #ಇಂಡಿಗೋ #ಕೆಂಪೇಗೌಡಅಂತಾರಾಷ್ಟ್ರೀಯವಿಮಾನನಿಲ್ದಾಣಬೆಂಗಳೂರು #ಬೆಂಗಳೂರುವಿಮಾನನಿಲ್ದಾಣ #ವಿಮಾನ pic.twitter.com/SLV6Nl69B9
— ಕೆಂಪೇಗೌಡ ಅಂತಾರಾಷ್ಟ್ರೀಯ ವಿಮಾನ ನಿಲ್ದಾಣ ಬೆಂಗಳೂರು (@blrairport_kn) December 5, 2025
Need a sanitary pad for my daughter !
A video of a distressed father pleading for a sanitary pad for his daughter amid the chaos has gone viral across social media platforms, sparking outrage on social media.
In the video, the man can be heard saying, “My daughter needs a pad. Blood is coming out.” He is also seen repeatedly requesting a female staffer for a sanitary pad, but she allegedly refuses.
The video has gone viral, with strong reactions from netizens.
"Need sanitary pad for my daughter," a visibly angry man could be heard venting at the Indigo crew amid hundreds of flight cancellations leaving passengers, in dire need of basic amenities, stranded for hours. pic.twitter.com/TRlMA27DVS
— Piyush Rai (@Benarasiyaa) December 5, 2025
One user wrote, “What kind of airports do we have where even basic emergency services are unavailable?”
What kind of airports we have where we didn't even have basic emergency services.
— Himanshu (@himanshukr2841) December 5, 2025
Another commented, “Welcome to the world’s fourth-largest economy, where one airline brings the aviation ministry to its knees, and ministers get away with zero accountability.”
Welcome to the worlds fourth economy where one airlines brings the aviation ministry to it’s knees @PMOIndia And the ministers get away with zero accountability
— Pintoo Ganguly (@pintooganguly) December 5, 2025
What caused the IndiGo fiasco?
The disruption at India’s largest carrier, which has a control of over 60% of the domestic market comes after crew shortages, which were triggered by the rollout of DGCA’s new Flight Duty Time Limitation (FDTL) norms.
According to a NDTV report, the airline has said that it expects to completely restore its normal services within three to four days.
However, following chaos at major airports, DGCA rolled back the newly implemented FDTL norms on Friday.
