RBI silent on banks' customer-unfriendly practices: Bank union
Chennai, April 30: The Reserve Bank of India (RBI) as the regulator of the banking sector has not taken the banks to task for their customer-unfriendly practices and remained silent, states a Memorandum signed by All India Bank Employees' Association along with NGOs.
"The RBI as the banking regulator has been proactive in improving the customer service rendered by banks. However, the RBI has not taken banks to task on the many customer-unfriendly practices that are increasing with impunity," said the Memorandum addressed to RBI Governor Urjit Patel.
According to the Memorandum, over the years, the RBI has remained silent on several anti-depositor actions of banks.
"The Banking Ombudsman's rulings also tend to side with banks, making no attempt to observe the pattern of complaints which would amply bring out rampant mis-selling of insurance and wealth management products," it said.
"We feel that with the increased use of digital payments post the demonetisation drive, it is necessary to have in place a mechanism or system to protect customers from unauthorised banking transactions," the Memorandum said.
The Memorandum said no practical portability option exists in banking primarily due to standing instructions for both incomes (pensions, annuities, dividends, interest) and expenses (utilities and others) and the difficulties associated with changing those standing instructions.
Portability of loan exists on paper, but has to be made easier and seamless to execute without imposing fiscal and non-fiscal burden on the consumer.
The Memorandum also pointed out the customer agreements drafted by the banks which are not customer-friendly and their interests, frequent increase in bank charges.
"A Master circular/notification by the Reserve Bank giving teeth to the Charter of Customer Rights with clear provisions fixing timelines for redressal and escalation, penalty for negligent service and interest/compensation to customers for losses caused due to mis-selling is urgently needed," the Memorandum noted.
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Online fraud: Hotel chef from Udupi cheated of over Rs 1 lakh by WhatsApp contact
Udupi: Udupi City Police have registered a case of online fraud after a 62-year-old hotel chef was allegedly cheated of Rs 1.13 lakh by a woman who befriended him on WhatsApp, claiming to be based in London.
The victim, identified as Pandu Kariappa Poojary, a resident of Kuthpadi in Udupi, was working at a hotel in Mangaluru.
He reportedly came into contact with a woman identifying herself as Emilda William on WhatsApp. During their interactions, she told Poojary that she planned to start a cosmetics and hotel business in India and would meet him during a visit to Mangaluru.
On April 7, Emilda sent Poojary a flight ticket from London to Delhi via WhatsApp. The following day, Poojary received a phone call from a woman who informed him that Emilda had arrived at Delhi airport carrying a demand draft worth Rs 5 crore along with other items. The caller allegedly asked him to pay Rs 70,000.
Subsequently, Poojary also received a call from Emilda, who was reportedly crying and spoke about the situation. Believing the claims, he transferred a total of Rs 1,13,300 in phases using a scanner. He later realised that he had been cheated.
