RBI silent on banks' customer-unfriendly practices: Bank union
Chennai, April 30: The Reserve Bank of India (RBI) as the regulator of the banking sector has not taken the banks to task for their customer-unfriendly practices and remained silent, states a Memorandum signed by All India Bank Employees' Association along with NGOs.
"The RBI as the banking regulator has been proactive in improving the customer service rendered by banks. However, the RBI has not taken banks to task on the many customer-unfriendly practices that are increasing with impunity," said the Memorandum addressed to RBI Governor Urjit Patel.
According to the Memorandum, over the years, the RBI has remained silent on several anti-depositor actions of banks.
"The Banking Ombudsman's rulings also tend to side with banks, making no attempt to observe the pattern of complaints which would amply bring out rampant mis-selling of insurance and wealth management products," it said.
"We feel that with the increased use of digital payments post the demonetisation drive, it is necessary to have in place a mechanism or system to protect customers from unauthorised banking transactions," the Memorandum said.
The Memorandum said no practical portability option exists in banking primarily due to standing instructions for both incomes (pensions, annuities, dividends, interest) and expenses (utilities and others) and the difficulties associated with changing those standing instructions.
Portability of loan exists on paper, but has to be made easier and seamless to execute without imposing fiscal and non-fiscal burden on the consumer.
The Memorandum also pointed out the customer agreements drafted by the banks which are not customer-friendly and their interests, frequent increase in bank charges.
"A Master circular/notification by the Reserve Bank giving teeth to the Charter of Customer Rights with clear provisions fixing timelines for redressal and escalation, penalty for negligent service and interest/compensation to customers for losses caused due to mis-selling is urgently needed," the Memorandum noted.
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“Mistake owing to communication gap,” MLA Yatnal clarifies over alleged derogatory speech on Prophet
Vijayapura: Vijayapura MLA Basanagouda Patil Yatnal has denied making any derogatory statement about Prophet Muhammad, clarifying that there was a misstatement during his speech at a Ram Navami event in Hubballi. "I did not speak about Prophet Muhammad. I meant to refer to Muhammad Ali Jinnah, but there was a mistake in the speed of speech," he said addressing reporters on Monday.
He alleged that members of the Congress, frustrated by their hooliganism and failure to collect their hafta (extortion) in Vijayapura are using the Prophet as an excuse to speak against me. “There is no culture of denigrating another religion in Hinduism. Our gurus and elders have not taught us that,” he said.
Responding to another controversy involving an audio clip in which he was allegedly threatened, Yatnal said the police are investigating the matter and that those behind it will soon be exposed. “No one can finish me. The Hindus of Karnataka are with me. If someone tries to finish me, the whole state will rise in protest,” he warned.
