SBI to send chocolates to borrowers who are likely to default on monthly repayments
Mumbai (PTI): The nation's largest lender State Bank of India is adopting a novel way to ensure timely repayments, especially by its retail borrowers, by greeting those likely to default on monthly installments with a pack of chocolates.
According to the bank, it has been found that a borrower who is planning to default will not answer a reminder call from the bank. So the best way is to meet them at their homes unannounced.
The move, aimed at ensuring better collections, comes amidst rising level of retail lending in the system coupled with increasing delinquency levels on the back of the upward movement in the interest rates.
SBI's retail loan book grew over 16.46 per cent to Rs 12,04,279 crore in the June 2023 quarter from Rs 10,34,111 crore in the year-ago period, making it the largest asset class for the lender whose total book stood at Rs 33,03,731 crore, growing at 13.9 per cent on-year.
In fact for the entire system, the double-digit loan growth of around 16 per cent has been led by retail loans only.
''With two fintechs which use artificial intelligence, we are piloting a novel way of reminding our retail borrowers of their repayment obligations. While one is doing conciliation with borrowers, the other is alerting us on the propensity of a borrower to default. And to such borrowers who are likely to default, the representatives from this fintech will visit them, carrying a pack of chocolates for each of them, and remind them of the forthcoming EMIs,'' Ashwini Kumar Tewari, managing director in-charge of risk, compliance and stressed assets at SBI, said here over the weekend.
According to Tewari, this novel method of carrying a pack of chocolates and personally visiting them is adopted because it has been found that a borrower who is planning to default will not answer a reminder call from the bank. So the best way is to meet them at their own homes unannounced and surprise them. And so far, the success rate has been overwhelming, he said.
Tewari refused to name the fintechs saying the move is just at the pilot stage and has been put into place just about 15 days back and ''if successful, we will formally announce it''.
''We are also talking to a few other fintechs to improve our collection efficiencies and hopefully by the end of the year, we will have formally tied up with at least half of them,'' he said, adding, ''we want to continue the pilot for at least four to five months.'' SBI's over Rs 12 lakh crore of retail book consists of personal, auto, home and education loans. With a home loan book of over Rs 6.3 lakh crore as of June, SBI is the largest mortgage lender too.
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Indore MBA student's classmate abused body after killing her, performed witchcraft: Police
Indore (PTI): The classmate of a 24-year-old female MBA student, arrested in Indore for her murder, allegedly abused the body after the killing and also performed occult rituals while on the run, police said.
On February 13, people complained of a foul smell emanating from a closed house in the city's Dwarkapuri police station area.
After police arrived at the scene, the naked body of a 24-year-old woman was found in the house.
The woman was pursuing a Master of Business Administration (MBA) degree from a city college and the body was found in her classmate's rented house, Deputy Commissioner of Police (DCP) Shrikrishna Lalchandani told PTI on Monday.
The classmate fled after the incident. He was taken into custody in Mumbai and is being interrogated after his arrest, the official said.
Referring to the accused's interrogation, the official said he allegedly strangled his classmate to death and then "abused" the body.
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"The accused also performed witchcraft near Panvel (in Navi Mumbai) while on the run. The accused claims that he was mentally disturbed after the murder and wanted to communicate with the woman's spirit through witchcraft," he said.
According to the DCP, the woman and the accused were in a close relationship.
"The accused suspected that she was talking to other men. Enraged, he killed her and fled," the official said.
After the woman's body was found, her father accused the classmate of trying to extort money from his daughter using her obscene photos and then torturing her to death.
The accused had even posted these photos on her college WhatsApp group, he alleged.
