Saudi law firm issues notice to Air India Express over 24-hour delay of Dammam-Mangaluru flight
Jeddah/Dammam, April 15, 2025: A Saudi Arabian law firm has served a legal notice to Air India Express over a prolonged delay of Flight IX-886, which was scheduled to fly from Dammam to Saudi law firm issues notice to Air India Express over 24-hour delay of Dammam-Mangaluru flight.
The notice, sent on behalf of the affected passengers, demands accountability and compensation from the airline for the severe inconvenience caused to travelers, many of whom included senior citizens, children, and individuals with medical needs.
The notice was issued by International Justice Law Firm, a reputed legal firm based in Saudi Arabia. It was signed by noted Saudi lawyer and firm partner, Advocate Faten Faiz AlAhmari. The move was facilitated by Dr. & Advocate P.A. Hameed Padubidri, a well-known Indian-origin legal expert and social worker based in the Kingdom, who has played a key role in bringing the issue to legal attention. According to Dr. Hameed, he received multiple complaints from passengers and witnessed the suffering of those stranded, which prompted him to initiate formal legal action.
The flight, IX-886, was originally scheduled to depart from Dammam at 10:10 PM on March 25. However, due to unexplained delays, the passengers were left in limbo for over 24 hours. Several passengers reportedly spent long hours inside the aircraft and at the airport terminal without proper information, accommodation, or basic support from the airline. The ordeal drew widespread criticism, with many expressing frustration over the lack of communication from airline officials.
In the legal notice served to Air India Express, the law firm has accused the airline of negligence and highlighted multiple grievances. These include the unexplained delay, lack of official updates, absence of alternative arrangements such as hotel accommodation or food, and the extended detention of passengers inside the aircraft. The notice emphasized the physical, emotional, and financial toll it took on the passengers, particularly those with medical conditions or accompanying young children.
The notice has formally demanded a written apology from Air India Express to all affected passengers, full compensation for the hardships endured, a detailed explanation for the delay, and a clear assurance that similar lapses will not recur in future operations. The airline has been given a 15-day deadline to respond. If it fails to do so, legal proceedings will be initiated in both Saudi Arabia and India. The lawyers have stated that the airline will be held financially liable for any resulting litigation.
Dr. Hameed Padubidri, who has been vocal about issues faced by Indian expatriates in the Gulf, especially in relation to travel services, said that this incident is just one of many that reflect a broader pattern of negligence by certain airlines operating on Gulf-India routes. Speaking to the media, he remarked, “We expected improved efficiency and passenger care from Air India Express after its acquisition by the Tata Group. However, the continued lapses and negligence—especially on Gulf routes—have deeply frustrated the Indian expatriate community. If the airline fails to respond, we will pursue the matter vigorously in both Saudi and Indian courts to ensure justice for the affected passengers.”
The case has caught the attention of passenger rights advocates and legal experts in both countries. Many believe it could set a precedent for holding airlines accountable for delays and poor treatment of passengers, particularly in the heavily traveled Gulf-India sector.
As of now, Air India Express has not issued any official response to the notice.
@AirIndiaX,the passengers are still stranded inDammamAirport. As of 7:40PM here,they recd bording passes,but remain uncertain about their flight’s status.They includes patients, infants,senior citizens,medical students.Really,it’s inexcusable &ur reps are unresponsive. pic.twitter.com/58s2Wk3adX
— Dr.PAHPadubidri 🇮🇳 (@Abdulha60313772) March 26, 2025
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49 Indigo flights likely to be cancelled from Hyderabad
Hyderabad (PTI): As many as 49 outbound Indigo flights are expected to be cancelled from here on Friday, Rajiv Gandhi International Airport sources said.
Similarly, 43 incoming flights are also likely to be cancelled during the day, they said.
A chaotic situation prevailed at the airport for the second consecutive day on Thursday as IndiGo cancelled 37 outbound flights, leaving aggrieved flyers stranded without alternative arrangements or clear communication.
"Absolute chaos at Hyderabad airport because of Indigo operational mess. All gates were bombarded with angry stuck passengers," a netizen said in a post on X this morning.
The airline, in a late-night statement, said the last two days have seen widespread disruption across IndiGo’s network and operations.
"We extend a heartfelt apology to all our customers and industry stakeholders who have been impacted by these events. IndiGo teams are working diligently and making all efforts with the support of MOCA, DGCA, BCAS, AAI and airport operators to reduce the cascading impact of these delays and restore normalcy," it said.
Indigo further said it will continue to keep its customers apprised of any changes to their scheduled flights and advise them to check the latest status at https://goindigo.in/check-flight-status.html before heading to the airport.
IndiGo deeply regrets the inconvenience caused and remains focused on streamlining its operations at the earliest, it added.
