IKEA charges for bag with its logo on it; Consumer Court orders compensation to consumer
Bengaluru (PTI): A Consumer Commission here has ordered Swedish furniture retailer IKEA to refund a consumer, and also pay Rs 3,000 as compensation for charging her for a paper bag to carry the goods she had purchased.
IKEA India Private Limited was ordered to pay the consumer a sum of Rs 20 with interest, and also Rs 1,000 towards damages and Rs 2,000 towards litigation expenses.
The carry bag, which was charged Rs 20 by IKEA had its logo printed on it, which the Commission said "amounts to unfair trade practice by charging for the bag."
The I Additional District Consumer Disputes Redressal Commission, Shanthinagar, Bengaluru, in its order said: "We are shocked to note the kind of service provided by these big malls/showrooms...the Opposite Party committed deficiency in service and unfair trade practice and complainant is bound to be compensated."
The consumer, Sangeetha Bohra, had visited the Nagasandra branch of IKEA here on October 6, 2022 and purchased a few items. She sought a bag to carry the items and was charged Rs 20 for it though it had the logo of the store on it.
She approached the Consumer Commission claiming it was a deficiency of service and unfair trade practice.
IKEA contended that "it does not indulge in any sale of goods that has hidden charges or indulge in concealment of information from its consumers or indulge in any practices that may be considered as a breach of trust or unfair trade practice. The information pertaining to all its products, including the paper bag, is conspicuously displayed on various aisles of its store and is not automatically or suspiciously added to the purchasers at the time of billing."
The Commission headed by President B N Arayanappa and Members Jyothi N and Sharavathi S M in their judgment however dismissed this contention and said, "It has been held by Hon'ble State Commission that all kinds of expenses incurred in order to put goods into deliverable state shall be suffered by the seller. As such, the contention raised does not merit acceptance."
The Commission noted that the consumers were also not allowed to carry their own bags. "If a consumer wants to purchase say about 15 (items) in number from different shops, we cannot expect him/her to take 15 carry bags from home for the same...," the recent judgment said.
IKEA was ordered to comply with the order within 30 days from the date of receipt of the order.
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MP HC sets up judicial commission to probe water contamination in Indore
Indore (PTI): The Indore bench of Madhya Pradesh High Court on Tuesday set up a commission of inquiry comprising a former HC judge to probe the issue of water contamination in city's Bhagirathpura, saying the matter requires probe by an independent, credible authority and "urgent judicial scrutiny".
It also directed the commission to submit an interim report after four weeks from the date of commencement of proceedings.
A division bench of Justices Vijay Kumar Shukla and Alok Awasthi constituted the commission while hearing several public interest litigations (PILs) filed simultaneously regarding the deaths of several people in Bhagirathpura due to the consumption of contaminated water.
The HC reserved the order after hearing all the parties during the day, and released it late at night.
The state government on Tuesday told the HC that the deaths of 16 people in Indore's Bhagirathpura area was possibly linked to a month-long outbreak of vomiting and diarrhoea caused by contaminated drinking water.
The government presented an audit report of 23 deaths from the current gastroenteritis epidemic in Bhagirathpura before the bench, suggesting that 16 of these fatalities may have been linked to the outbreak of vomiting and diarrhoea caused by contaminated drinking water.
The report, prepared by a committee of five experts from the city's Government Mahatma Gandhi Memorial Medical College, stated that the deaths of four people in Bhagirathpura were unrelated to the outbreak, while no conclusion could be reached regarding the cause of death of three other people in the area.
During the hearing, the high court sought to know from the state government the scientific basis behind its report.
The division bench also expressed surprise at the state government's use of the term "verbal autopsy" in relation to the report, sarcastically stating that it had heard the term for the first time.
The HC expressed concern over the Bhagirathpura case, stating that the situation was "alarming," and noted that cases of people falling ill due to contaminated drinking water have also been reported in Mhow, near Indore.
In its order, the HC said the serious issue concerning contamination of the drinking water supply in Bhagirathpura area allegedly resulted in widespread health hazards to residents, including children and elderly persons.
According to the petitioners and media reports, death toll is about 30 till today, but the report depicts only 16 without any basis or record, it said.
It is averred that sewage mixing, leakage in the pipeline, and failure of civic authorities to maintain potable water standards have led to the outbreak of water-borne diseases. Photographs, medical reports, and complaints submitted to the authorities prima facie indicate a matter requiring urgent judicial scrutiny, the HC said.
"Considering the gravity of the allegation and affecting the right to life under Article 21 of the Constitution of India and the need for an independent fact-finding exercise, the Court is of the opinion that the matter requires investigation by an independent, credible authority," it said.
"Accordingly, we appoint Justice Sushil Kumar Gupta, former judge of the Madhya Pradesh High Court, a one-man commission of inquiry into the issues relating to water contamination in Bhagirathpura, Indore, and its impact on other areas of the city," the HC added.
As per the order, the commission shall inquire into and submit a report on the cause of contamination -- whether the drinking water supplied to Bhagirathpura was contaminated; and the source and nature of contamination (sewage ingress, industrial discharge, pipeline damage etc).
The panel will also probe the number of actual deaths of affected residents on account of contaminated water; find out the nature of disease reported and adequacy of medical response and preventive measures; suggest immediate steps required to ensure safe drinking water as well as long-term infrastructural and monitoring reforms.
It will also identify and fix responsibility upon the officers and officials found prima facie responsible for the Bhagirathpura water contamination incident, and suggest guidelines for compensation to affected residents, particularly vulnerable sections.
The commission shall have powers of a civil court for the purpose of summoning officials and witnesses; calling up records from the government department, hospitals, laboratories and civic bodies; ordering water quality testing through accredited laboratories; conducting spot inspections.
All state authorities involving district administration, Indore Municipal Corporation, public health engineering department and Madhya Pradesh Pollution Control Board shall extend full co-operation and provide records as sought by the commission, it said.
The state government shall provide office space, staff, and logistical support to the commission, it said.
During the hearing in the day, the state government also presented a status report to the court in this matter.
According to reports, a total of 454 patients were admitted to local hospitals during the vomiting and diarrhea outbreak, of whom 441 have been discharged after treatment, and 11 are currently hospitalised.
According to officials, due to a leak in the municipal drinking water pipeline in Bhagirathpura, sewage from a toilet was also mixed in the water.
