IKEA charges for bag with its logo on it; Consumer Court orders compensation to consumer
Bengaluru (PTI): A Consumer Commission here has ordered Swedish furniture retailer IKEA to refund a consumer, and also pay Rs 3,000 as compensation for charging her for a paper bag to carry the goods she had purchased.
IKEA India Private Limited was ordered to pay the consumer a sum of Rs 20 with interest, and also Rs 1,000 towards damages and Rs 2,000 towards litigation expenses.
The carry bag, which was charged Rs 20 by IKEA had its logo printed on it, which the Commission said "amounts to unfair trade practice by charging for the bag."
The I Additional District Consumer Disputes Redressal Commission, Shanthinagar, Bengaluru, in its order said: "We are shocked to note the kind of service provided by these big malls/showrooms...the Opposite Party committed deficiency in service and unfair trade practice and complainant is bound to be compensated."
The consumer, Sangeetha Bohra, had visited the Nagasandra branch of IKEA here on October 6, 2022 and purchased a few items. She sought a bag to carry the items and was charged Rs 20 for it though it had the logo of the store on it.
She approached the Consumer Commission claiming it was a deficiency of service and unfair trade practice.
IKEA contended that "it does not indulge in any sale of goods that has hidden charges or indulge in concealment of information from its consumers or indulge in any practices that may be considered as a breach of trust or unfair trade practice. The information pertaining to all its products, including the paper bag, is conspicuously displayed on various aisles of its store and is not automatically or suspiciously added to the purchasers at the time of billing."
The Commission headed by President B N Arayanappa and Members Jyothi N and Sharavathi S M in their judgment however dismissed this contention and said, "It has been held by Hon'ble State Commission that all kinds of expenses incurred in order to put goods into deliverable state shall be suffered by the seller. As such, the contention raised does not merit acceptance."
The Commission noted that the consumers were also not allowed to carry their own bags. "If a consumer wants to purchase say about 15 (items) in number from different shops, we cannot expect him/her to take 15 carry bags from home for the same...," the recent judgment said.
IKEA was ordered to comply with the order within 30 days from the date of receipt of the order.
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India's neighbours wanted to break up Assam but Modi govt shattered their dreams: Fadnavis
Dibrugarh/Jorhat (PTI): Maharashtra Chief Minister Devendra Fadnavis on Tuesday claimed India's neighbours wanted to "break up" Assam by taking advantage of the unrest here earlier, but their "dreams were shattered" as the Narendra Modi government brought peace to the region.
Militancy has come to an end, and 92 per cent of the assurances made in the peace agreements with various groups have already been implemented, he told a poll rally.
Fadnavis maintained that the BJP-led government in Assam has not only ensured the state's development but also protected its identity.
He accused the Congress of having neglected the state and the northeastern region by adopting a "step-motherly attitude" towards them, while Modi has put the region at the centre of development.
Addressing a rally in support of BJP's Dibrugarh candidate Prasanta Phukan, Fadnavis said, "Due to the unrest in the state earlier, neighbouring countries thought they would break Assam someday. But their dreams were shattered by Modi ji, and Assam is progressing fast today."
Crediting the BJP government for bringing the militant groups to the mainstream, the Maharashtra chief minister said not only were peace accords signed with them, but 92 per cent of the assurances made have been implemented.
"Work is on for implementing the remaining eight per cent of promises also," he added.
Highlighting the various welfare measures of the state government, Fadnavis said special emphasis was being given on women's empowerment in line with the Centre's thrust on it.
"Women have benefited the most under Modiji's government. It will be 'Mahila raaj' from 2029 when 33 per cent reservation is implemented in Parliament and state Assemblies," he added.
Speaking at another rally in support of the BJP's Jorhat candidate Hitendra Nath Goswami earlier, the Maharashtra chief minister alleged that infiltration was at its peak in Assam under Congress governments.
"People had to launch a movement against it, and scores were martyred. But the influx did not stop, and the state was burning. It was staring at a full demographic change."
"But the situation changed when Modi came to power. Infiltration has been stopped, and almost all militant groups in the state are returning to the mainstream," he claimed.
Fadnavis claimed that the state's demography would have changed and Assam's history would have been rewritten under the Congress rule.
"But the Modi government works not just for development, but also protects the state's identity, culture, history, and tradition," he said.
He told the gathering that the BJP-led government has ensured massive infrastructure development for the state.
Mentioning the Tata Group's semiconductor unit at Jagiroad, Fadnavis said, "It is a gift of Modi ji to Assam. It will place the state on the global map."
He added that countries with the ability to manufacture semiconductors will be global leaders in the future, and India has joined the elite ranks of a handful of nations.
Taking a dig at the Congress, Fadnavis alleged it had always adopted a "step-motherly attitude" towards the northeast, due to which the region did not see much development, and was embroiled in unrest.
He also criticised the opposition party for its "anti-national stance" during the West Asia crisis, claiming it was trying to create discontentment among the people by raising false doubts over the availability of LPG and fuel.
"We had also been in the opposition, but we had never acted in such a shameful manner," he said.
Taking a dig at state Congress president Gaurav Gogoi, who is also the opposition party's candidate in Jorhat, Fadnavis said, "Those in Lok Sabha should remain there. BJP will return to power, and he will have no work here."
Gogoi is also the opposition party's deputy leader in the Lok Sabha.
