Consumer court directs Indian Railway to pay over Rs 1 lakh to passenger who lost his bag
New Delhi, Jun 24: Observing that there was negligence and deficiency in services by the Indian Railway, a consumer commission here has directed its general manager concerned to pay more than Rs 1.08 lakh to a passenger whose luggage was stolen during a journey.
The District Consumer Disputes Redressal Commission (Central District) was hearing the complaint which said the passenger’s bag containing valuables worth Rs 80,000 was stolen by some unauthorised passengers in January 2016 between Jhansi and Gwalior when he was travelling in a reserved coach of the Malwa Express.
"It was the duty of the railways for safe, secure and comfortable journey as well as safety and security of belongings of passengers," the complaint said.
The commission, comprising its president Inder Jeet Singh and member Rashmi Bansal, said it had the territorial jurisdiction to try the case as the complainant boarded the train from New Delhi and there was "a continuity of the journey" till its arrival in Indore.
Besides, the office of the opposite party (General Manager, Indian Railway) was situated within the commission’s jurisdiction, it said in an order passed on June 3.
The commission rejected the argument of the railways that the complainant was negligent about her belongings and that the luggage was not booked.
Noting that the complainant was made to "run from pillar to post to register an FIR", the commission said, "The manner in which the episode has happened and valuables were stolen followed by the efforts of the complainant to get the FIR registered with the authorities for appropriate enquiry or investigation, she suffered all kind of inconvenience and harassment to pursue her legal rights."
It said the complainant had established her case against the Indian Railway for negligence and deficiency in service as her belongings kept in a bag were stolen during her journey against reserved ticket.
"Had there been no negligence or deficiency in services on the part of the opposite party or its staff, there would be no such incident. There is no other defence or evidence to deny the value of the articles being carried by the complainant during her journey, therefore, the complainant is held entitled to reimbursement of loss of Rs 80,000,” the commission said.
It also awarded her Rs 20,000 as damages for suffering inconvenience, harassment and mental agony besides Rs 8,000 towards litigation cost.
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People are voting fearlessly in West Bengal this time: PM Modi
Hardoi (UP) (PTI): Prime Minister Narendra Modi on Wednesday said voters
are casting their vote in West Bengal this time in a "fearless atmosphere", which was unimaginable in the past six or seven decades.
He also asserted that the assembly poll results on May 4 will further strengthen the resolve of a developed India.
Voting is underway in 142 constituencies of West Bengal in the second and final phase of polling.
Addressing a gathering after the inauguration of the Ganga Expressway here, Modi said today marks an important day in the festival of democracy.
"Voting for the second phase is underway in Bengal, and reports indicate a massive turnout, with people stepping out in large numbers just like in the first phase. Images of long queues at polling stations are flooding social media, reflecting the enthusiasm of the people to exercise their democratic right," he said.
"What we are witnessing in Bengal today is unprecedented which was difficult to imagine in the past six to seven decades, a fearless environment where people are voting without fear," he said.
The prime minister said this is a powerful symbol of the country's Constitution and the strengthening of democracy.
"I express my gratitude to the great people of Bengal for being so aware of their rights and participating in large numbers," he said.
With several hours of voting still left, the prime minister urged the people of Bengal to continue participating in this democratic festival with the same enthusiasm.
Modi said in the recent Bihar Assembly elections, the BJP and NDA achieved a historic and decisive victory.
"Just yesterday, results of local body elections in Gujarat showed that the BJP secured victories in nearly 80 to 85 percent of municipalities and panchayats.
"The results on May 4 will further strengthen the resolve of a developed India and will infuse new energy into the pace of development of the country."
The first phase of polling for 152 seats -- out of the 294-member West Bengal assembly -- was held on April 23.
The counting of votes for assembly polls in Kerala, West Bengal, Puducherry, Assam and Tamil Nadu will take place on May 4.
