Delhi Metro to conduct feedback survey from Jul 15
New Delhi (PTI): Delhi Metro will conduct its tenth customer satisfaction survey starting Monday to collect feedback from the commuters on its services and various facilities at metro stations, according to an official statement.
In the month-long online survey from July 15 to August 14, detailed feedback will be obtained from participating commuters on individual topics with a comprehensive questionnaire, the Delhi Metro Rail Corporation (DMRC) said in a statement on Sunday.
The survey will also seek suggestions for improvements if any, it added.
Commuters who wish to participate in the survey can visit DMRC's official website www.delhimetrorail.com and submit their inputs by clicking on the links mentioned on the home page.
The survey, which is available in both English and Hindi, includes seven topics on which the feedback is sought, the statement said.
The commuters will be able to give their feedback on important aspects of metro functioning such as availability and accessibility, facilities offered to customers, information, quality of services, customer services, facilities outside metro stations, security, and comfort, among others.
The DMRC said it is conducting the survey to find out what passengers think of the services being provided to them.
The results of the survey will be helpful in assessing and making necessary improvements in various components of the metro facilities and services, the corporation added.
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Hospital wall collapse: CM orders suspension of executive engineer; kin of victims get solatium
Bengaluru (PTI): Karnataka Chief Minister Siddaramaiah on Thursday ordered the immediate suspension of an executive engineer for the Bowring and Lady Curzon Hospital wall collapse that claimed the lives of seven people, during a high-level review meeting at Vidhana Soudha.
A compensation of Rs 5 lakh, as announced by the CM Siddaramaiah, was distributed to the families of seven victims who lost their lives in the tragedy on Wednesday evening, which occurred due to heavy downpour with gusty winds and hailstorm.
The meeting of municipal commissioners of the five corporations, chaired by the chief minister and attended by Deputy Chief Minister D K Shivakumar, focused on fixing accountability and examining lapses that led to the tragedy.
"Why was soil dumped in a way that damaged the wall? Why did you not monitor this?" Siddaramaiah asked, pulling up hospital authorities during the meeting.
A statement from the chief minister's office said that the CM ordered the immediate suspension of the executive engineer of the Karnataka Health Systems Development Project (KHSDP).
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He also questioned the hospital authorities, asking why they failed to monitor the dumping of soil that weakened the structure.
The chief minister directed that a notice be issued to the head of the Hospital.
During the meeting, Siddaramaiah said the rains had caused extensive damage in the city, with over 250 trees uprooted.
The Chief Minister instructed officials to take necessary measures before the onset of the monsoon to avoid untoward incidents.
Commissioners of all five municipal zones in Bengaluru have been asked to take precautionary steps, including trimming dry and dangerous tree branches, the CMO said.
Siddaramaiah also directed them to get the silt cleared from stormwater drains to prevent flooding, and that immediate action be taken to remove debris and fallen branches from roads.
Further, he instructed that barricades be placed at underpasses where water stagnates and restricts public movement.
The Greater Bengaluru Authority (GBA) Chief Commissioner M Maheshwar Rao said in a statement that Shivajinagar MLA Rizwan Arshad distributed compensation cheques of Rs 5 lakh each to the families of the deceased on Thursday.
Seven people, including a six-year-old girl, were killed and seven others injured when the compound wall collapsed amid heavy rain, strong winds and a hailstorm on Wednesday evening.
Police said the victims, comprising three from Bengaluru, two from Kerala on a study tour and one each from Uttar Pradesh and Assam, had taken shelter near the wall when it suddenly gave way, trapping them under the debris.
The chief minister questioned officials over the dumping of soil near the wall despite knowing it could weaken the structure, and directed that a notice be issued to the head of Bowring Hospital.
Siddaramaiah, who had visited the spot soon after the incident along with senior officials, reviewed the situation and ordered a detailed probe into the collapse.
