DGCA revises air ticket refund norms; no addl charges for changes within 48 hrs of booking
New Delhi (PTI): Passengers can now cancel or change air tickets without paying additional charge within 48 hours of making the bookings subject to certain conditions, with aviation watchdog DGCA revising the ticket refund norms for airlines.
The option would not be available for domestic flight bookings where the departure date is less than 7 days and in the case of international bookings, the departure date should be not less than 15 days.
Coming out with the amended norms that are more passenger-friendly, DGCA also said that airlines should not levy any additional charge for correction in the name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when the ticket is booked directly through the airline's website.
"In case of purchase of ticket through travel agent/portal, onus of refund shall lie with the airlines as agents are their appointed representatives. The airlines shall ensure that the refund process is completed within 14 working days," the Directorate General of Civil Aviation (DGCA) said.
Besides, there are changes with respect to norms for ticket cancellations due to a medical emergency faced by the passenger.
The amendments to the Civil Aviation Requirements (CAR) for 'Refund of Airline Tickets to Passengers of Public Transport Undertakings' comes against the backdrop of the rising passenger complaints about not receiving refunds on time.
The ticket refund issue also got highlighted during the IndiGo flight disruptions in December 2025 and at that time, the civil aviation ministry had directed the airline to complete the refunds within a specified timeline.
The revised CAR was issued on February 24.
Now, the airlines have been asked to provide 'Look-in option' for a period of 48 hours to passengers after booking tickets.
"During this period a passenger can cancel or amend the ticket without any additional charges, except for the normal prevailing fare for the revised flight for which the ticket is sought to be amended.
"This facility shall not be available for a flight whose departure is less than 7 days for domestic flight and 15 days for international flight from booking date when ticket is booked directly through airline website," the regulator said.
Beyond 48 hours of initial booking time, this option would not be available and the passenger would have to pay the relevant cancellation fees for amendment.
In a significant move, the watchdog said that airlines should not levy any additional charge for correction in name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when ticket is booked directly through airline website.
According to DGCA, in the event of ticket cancellations due to a medical emergency, where the passenger or a family member listed on the same PNR gets admitted/hospitalised during the travel period, airlines may provide either a refund or a credit shell.
"For all other situations, refunds will be issued once an opinion on the passenger's fitness to travel certificate is received from an airline's Aerospace Medicine specialist/ DGCA empanelled Aerospace Medicine specialist," it said.
In December 2025, scheduled airlines received a total of 29,212 passenger-related complaints and 7.5 per cent of them were related to refunds. During that month, domestic carriers carried over 1.43 crore passengers, as per DGCA data.
India is one of the world's fastest growing civil aviation markets and domestic airlines carried over 16.69 crore passengers in 2025.
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Karnataka Minister directs officials to expedite integration of 28 services in various depts
Bengaluru (PTI): Karnataka Minister for Large and Medium Industries M B Patil on Thursday directed officials to expedite the integration of the remaining 28 services in various departments under the SWS.
The direction was issued at a review meeting on EoDB and Single Window Committees held at Vidhana Soudha, attended by senior officials from various departments.
In a statement, Patil said, "We face intense competition from neighbouring states. We have studied their policies and regulations and are determined to establish a system that is even more efficient and industry-friendly," he said.
Under the Single Window System, 115 services across 20 departments have already been integrated, the minister said, adding the remaining 28 services have been prioritised for time-bound implementation.
Patil said Revenue, Forest, Home, Environment, Primary Education, Fire Services and Energy departments are among the services.
According to the minister, the goal is to ensure that investors do not lose valuable time and are encouraged to invest in Karnataka.
He sought cooperation of all the government departments to make it happen.
Referring to emerging challenges, he said Karnataka has long been a frontrunner in the IT sector but the rapid rise of Artificial Intelligence (AI) has introduced new uncertainties.
He stressed that all departments, including KIADB, must ensure swift approvals for industrial projects.
Patil underlined that entrepreneurs should not be subjected to "unnecessary delays," he said, adding that clearances for electricity connections, Fire Department NOCs and Pollution Control Board approvals must be issued promptly.
Detailing the reforms, the minister said the time limit for Fire Department NOCs has been reduced from 60 days to 21 days, while electricity connection approvals have been cut from 25 days to 10 days. Permission for lift and escalator operations has been brought down from 40 days to 20 days, and new water connection approvals from 42 days to 30 days, he said.
The Labour Department will now issue industrial licences and boiler registrations within 14 days instead of 30 days, he said, noting that necessary notifications have already been issued.
"These amendments will soon be placed before the Cabinet and formalised through legislation on a fast-track basis," Patil said.
He further stated that timelines at the State Pollution Control Board have been significantly reduced.
Change-of-land-use permission within Bengaluru city limits, which earlier took up to 120 days, will now be granted within 45 days.
With 32 data centres currently operating in the state, Patil underscored the importance of uninterrupted power supply and called for the development of dedicated data centre clusters with exclusive power lines.
A ministerial-level meeting will soon be convened to identify suitable locations and ensure essential infrastructure, including power connectivity, he said.
