Over 1,400 accessibility-related complaints filed on govt app since 2021 launch, 75 pc solved: Data
New Delhi (PTI): More than 1,400 complaints related to accessibility have been lodged through the government's flagship Sugamya Bharat mobile application since its launch in 2021, with approximately 75 per cent of those resolved, according to official data.
The Sugamya Bharat app, designed to assist people with disabilities and the elderly, allows users to report accessibility issues in public infrastructure, transportation and buildings by uploading photos.
Information revealed following a Right to Information (RTI) request filed by PTI showed that 1,441 complaints were received on the app between 2021 and 2024. Of these, 1,081 were addressed after being forwarded to the authorities concerned.
The RTI response revealed that 647 complaints were received in the 2021-22 period, of which 567 were resolved. The following year, 530 complaints were lodged and 391 resolved. The app recorded 264 complaints in 2023-24 while 123 were addressed.
To further improve the app's functionality, the government plans to redesign the platform, incorporating artificial intelligence (AI) features.
A senior Department of Disability Affairs official said the upgraded Sugamya Bharat app would become a comprehensive platform for people with disabilities, offering an AI-powered chatbot, a multilingual interface, and tools for complaint registration and feedback.
The redesign is part of the government's broader efforts to enhance accessibility across India's built environment, transportation and ICT (Information and Communication Technology) ecosystems.
A partnership has been established with the NGO Mission Accessibility and the research institute I-STEM to develop the AI-enabled app.
With more than two per cent of India's population living with disabilities, experts believe that making disabled-friendly construction compliance mandatory during building plan approvals would significantly address challenges of accessibility.
The official said the government was collaborating with IIT-Kharagpur to develop a specialised course on designing accessible buildings. This course will be introduced in 27 institutions, including other IITs.
Since the app's launch, the complaint resolution process has faced logistical challenges, particularly at the state level, but the system has now been streamlined, the official said.
Disability rights activist Dr Satendra Singh noted that earlier versions of the app had technical limitations, particularly for visually-impaired users.
"That was a gap but they are addressing it," he said.
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Vartha Bharati–Sankalp predictions align closely with Karnataka bypoll results
Bengaluru: The Vartha Bharati–Sankalp election analysis has shown a high level of accuracy in predicting the outcome of the recent Karnataka Assembly by-elections held in May 2026, correctly calling winners in both constituencies and closely estimating vote share trends.
The by-elections were held in Bagalkot and Davanagere South, drawing significant political attention as both seats were seen as key tests for the ruling Congress and opposition BJP.
According to the analysis, Vartha Bharati–Sankalp had made three major projections ahead of the results the winning party, vote share percentages, and margin of victory.
In both constituencies, the platform accurately predicted that the Congress would emerge victorious. The outcome matched the projections, with Congress candidates winning in Bagalkot and Davanagere South.
In terms of vote share, the predictions were largely in line with the final results. In Bagalkot, the BJP’s vote share was forecast in the range of 40 to 46 per cent, while the actual figure stood at 42.9 per cent. The Congress vote share, however, exceeded expectations, with the party securing 55.4 per cent against a projected range of 43 to 48 per cent.
The margin of victory in Bagalkot turned out to be significantly higher than anticipated. While the projection had placed the margin between 2,000 and 3,500 votes, the final margin was around 22,332 votes.
In Davanagere South, the predictions also remained largely accurate. The Congress vote share was projected between 43 and 51 per cent, and the final figure stood at 43.9 per cent. The BJP was expected to secure between 42 and 50 per cent but ended with 40.3 per cent.
The analysis had also identified the role of SDPI as a potential spoiler in the constituency. While its vote share was estimated around 6 per cent, the party eventually secured around 12 per cent of the vote.
The margin of victory in Davanagere South was predicted to be between 1,500 and 2,600 votes. The actual margin was higher at around 5,708 votes, though the contest remained relatively close as anticipated.
Overall, the performance of Vartha Bharati–Sankalp stood out for correctly identifying the winning parties in both seats and maintaining close accuracy in vote share estimates, with only limited deviations in specific cases.
