Passengers land at Bagdogra airport without baggage, SpiceJet regrets inconvenience
Delhi/Bagdogra, Apr 17: Several SpiceJet passengers faced inconvenience at the Bagdogra airport in West Bengal on Wednesday when they found that their luggage had been left behind in Delhi.
SpiceJet said the offloaded baggage would be connected through subsequent flights and regretted the inconvenience caused to passengers.
The matter came to light as a passenger, Rajesh Kumar, took to social media to highlight his plight.
"Today the flight SG8841 from Delhi to Bagdogra lost and misplaced our luggage and the staff had no response! They still do not have any resolutions," Kumar, a resident of Noida, posted on X.
The 2.30-hour long direct flight took off from Terminal 3 of the Indira Gandhi International Airport in Delhi at 12.30 pm.
"On April 17, SpiceJet flight SG 8841 operating from Delhi to Bagdogra faced payload restrictions due to operational reasons, demanding some baggage to be offloaded from the aircraft," an airline spokesperson said.
"The offloaded baggage will be connected through subsequent flights. In the interest of safe flight operations, cargo and baggage are offloaded when payload restrictions are faced," the spokesperson said.
SpiceJet said it "deeply regrets" the inconvenience caused to the affected passengers.
Today the flight SG8841 from Delhi to Bagdogra lost and misplaced our luggages and the staff had no response ! They still do not have any resolutions . @flyspicejet #spicejet pic.twitter.com/P3SlFHUXgc
— Rajesh Kumar (@RajeshK75123833) April 17, 2024
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Mangaluru International Airport now silent zone; details here
Mangaluru, Apr 30: The Mangaluru International Airport has implemented a new policy regarding passenger announcements, shifting away from using the public address (PA) system for such notifications, airport officials said on Tuesday.
This change aims to cultivate a quieter environment for travellers, allowing them to utilise their time at the airport for various activities such as reading, conversing with loved ones, or attending to work commitments, they said.
According to officials, instead of PA announcements, passengers will now rely on the Flight Information Display System (FIDS) for updates regarding their flights, including gate changes and delays.
The FIDS screens are strategically placed both inside and outside the airport terminal, providing real-time information on arrivals and departures. Additionally, prominent display boards within the departure and arrival areas offer timely updates.
ALSO READ: Malpe: 12-year-old boy rescued from drowning
Airport staff, including those at the 'May I Help You' Desk, customer service representatives, guest relations executives, and Pranaam staff, will be available to assist passengers with any inquiries.
Flight information will also be accessible at airline check-in counters and boarding gates. Airlines will notify passengers of any changes via SMS to their registered email and mobile numbers, ensuring a smooth travel experience.
According to the airport spokesperson, this initiative aims to enhance the overall travel experience for passengers, with full cooperation from airline partners. Passengers seeking further information can visit the airport terminal manager's office or contact their respective airlines. PA announcements will now be reserved for emergencies only.
