Supreme Court asks Centre to reply on plea for appointment of Grievance Officer at WhatsApp
New Delhi, Oct 8 : The Supreme Court Monday asked the Centre to file its reply on a plea alleging that WhatsApp does not comply with the Indian laws, including the provision for appointing a grievance officer.
A bench of Justices R F Nariman and Navin Sinha granted time to the Centre to file the reply after Additional Solicitor General Maninder Singh said that various issues have been raised in the petition and it needs time to file the response.
The top court had issued notice to the Centre and WhatsApp on a plea filed by an NGO, Centre for Accountability and Systemic Change (CASC), which also sought to restrain the platform from proceeding with its payment service unless it fully complies with the Reserve Bank of India (RBI) provisions.
WhatsApp reportedly has over 200 million users in India and almost one million people are "testing" its payments service. India is one of the largest bases for the Facebook-owned company that has over 1.5 billion users globally.
In its plea, the CASC said that to open a bank account, a customer needs to comply with KYC norms laid down by the RBI and various other formalities.
"WhatsApp is a foreign company with no office or servers in India. To run Payments Service in India, WhatsApp is obligated to have its office and payments in India. Moreover, it is also required to have a Grievance Officer for users in India. Yet, it is being allowed to continue with its Payments and other services, without any check," the plea claimed.
It also alleged that the social media giant does not comply with tax and other laws of India, but its reach was such that it is used by everyone, be it a commoner or even the judges of the apex court.
The plea, filed through advocate Virag Gupta, said that every user has a number on WhatsApp but the messaging platform has no number through which its user can contact it for any grievance redressal.
Pointing to various internet-based crimes, it claimed that the growth of such incidents was directly proportional to the growth of the user base of messaging services like WhatsApp.
"Companies like Facebook Inc. and Google Inc. have appointed Grievance Officer for users in India, but WhatsApp has not. However, the Grievance Officer of Facebook sits in Ireland and the Grievance Officer of Google sits in USA and are thus rendered ineffective.
"In order to make Respondent No. 6 (WhatsApp) accountable, it must be directed to comply with Indian Law and appoint Grievance Officer, who shall be the person to address grievance of consumers, as well as co-ordinate with investigating agencies," the petition said.
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Next round of Iran-US negotiations expected soon: Pak's Defence Minister
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Islamabad (PTI): Pakistan's Defence Minister Khawaja Asif on Monday said that the next round of Iran-US negotiations was expected soon.
Asif made these remarks on Monday, a day after the Islamabad talks failed to clinch a deal.
The 21-hour talks between the US and Iran on Saturday were the first of their kind since 1979 due to the involvement of top-level officials from both sides. The two sides, however, failed to secure a lasting peace deal to end hostilities following their talks in Pakistan over the weekend.
Speaking to the media outside Parliament House, Asif said there had been a sense of satisfaction after the talks that there were no negative developments so far.
“Only positive progress has been observed,” he said, indicating that the ongoing diplomatic efforts were moving in a constructive direction.
The next round of Iran-US negotiations was expected soon, he added.
The Express Tribune reported that responding to a question about whether Pakistan would play a decisive role in shaping the region’s future, Asif said that ultimate decisions rest with Allah.
Vice President JD Vance, who led the US delegation at the negotiations in Islamabad, said the Iranian side did not accept Washington's terms for ending the war even as the US presented its "final and best offer".
Hours after the talks collapsed, US President Donald Trump said on social media that the negotiations with Iran failed as "Iran is unwilling to give up its nuclear ambitions."
Pakistan led the diplomatic push to bring the two sides to the table, which became possible after an appeal by Prime Minister Shehbaz Sharif earlier this week, leading to a pause in the fighting.
The conflict began after the US and Israel launched attacks on Iran on February 28, paralysing global energy markets and disrupting trade.
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