Communication skills training for MESCOM employees after consumers complained about 'rude behavior'
Mangaluru: Managing Director of Mangaluru Electricity Supply Company (MESCOM) on Thursday, organized a public meeting at the Deputy Commissioner (DC) office, in the presence of Karnataka Electricity Regulatory Commission (KERC) president Shambu Dayal Meena.
Several issues pertaining to MESCOM were discussed during the meeting which was attended by officials of several associations, trade unions, businessmen and others.
Snehal Rayamane, Managing Director of MESCOM, presented the yearly report of the company in details before the people and Commission’s representatives which included members HM Manjunath and HD Arun Kumar, besides president Shambu Dayal Meena, who chaired the meeting.
In the report presented by Snehal, the IAS officer shed lights on the work completed, achievements, new services initiated by the company and plans for future, while also giving a peep into the accounts of the company.
She added that hiking of tariffs were unavoidable, as the company was spending huge sum of amounts on purchasing the power, and was not generating enough funds back by selling it.
The report was followed by a session of public grievances, suggestions and feedback by the members and officials of several organizations, industrialists, trade unions and business who had come from all the four districts where the company supplies power (Dakshin Kannada, Udupi, Chickmagalur and Shimoga).
Although suggestions and feedback came in numbers, but it was the complaints and grievances that occupied a major part of the session.
Poor response rate at Customer Care Centre (CCC) helpline (though claimed to be a 24x7 active service by the MD in the report earlier), rude behavior on CCC and by the linemen, unscheduled power cuts remained on top, concerning a majority of attendees.
Taking note of all the complaints and grievances, Commission’s President Shambu Dayal Meena, referred to Snehal Rayamane and observed “The MESCOM is no doubt doing a good job, but there is a lot of room for improvement which is evident from the grievances we heard today. Look into every complaint and try and come with solutions to them”.
Senhal assured the commission of taking note of every grievances, and also committed to organize communication skills classes for the MESCOM CCC executives and other employees, who were said to be rude while conversing with the consumers.
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FBI Director Kash Patel faces uncertain future amid controversies: Report
New Delhi: Kash Patel, Director of the Federal Bureau of Investigation, is reportedly likely to be removed from his position in the administration of Donald Trump, according to recent media reports citing senior White House officials.
The development comes amid a series of controversies surrounding Patel, with reports suggesting that his position has become increasingly tenuous. A White House official was quoted as saying that it is “only a matter of time” before action is taken.
The report surfaced shortly before a shooting incident at the White House Correspondents’ Dinner in Washington, adding to the tense political environment.
Patel, who gained prominence for his strong stance against what he described as the “deep state” and his alignment with Trump’s political messaging during the 2024 election campaign, has faced scrutiny over allegations related to past alcohol-related incidents. Reports indicate that he had acknowledged two prior arrests linked to public drinking during his student years.
Further pressure has come from members of the Democratic Party, who have called for Patel to undergo an evaluation related to alcohol consumption patterns. Despite the allegations, Patel has maintained that he has never been intoxicated while on duty.
In March, a hacking incident reportedly linked to an Iran-associated group compromised Patel’s personal email account, leading to the publication of personal material. A Justice Department official confirmed that the breach appeared to be authentic.
The situation follows the recent dismissal of Pam Bondi as US Attorney General earlier this month, a move reportedly driven by dissatisfaction within the administration over legal and political developments. Patel is considered to be among officials whose positions may be under review following her removal.
Despite ongoing speculation, White House Press Secretary Karoline Leavitt stated that President Trump continues to have confidence in Patel. In response to media reports, Patel has filed a $250 million lawsuit against The Atlantic, alleging defamation over claims regarding his conduct.
