Communication skills training for MESCOM employees after consumers complained about 'rude behavior'
Mangaluru: Managing Director of Mangaluru Electricity Supply Company (MESCOM) on Thursday, organized a public meeting at the Deputy Commissioner (DC) office, in the presence of Karnataka Electricity Regulatory Commission (KERC) president Shambu Dayal Meena.
Several issues pertaining to MESCOM were discussed during the meeting which was attended by officials of several associations, trade unions, businessmen and others.
Snehal Rayamane, Managing Director of MESCOM, presented the yearly report of the company in details before the people and Commission’s representatives which included members HM Manjunath and HD Arun Kumar, besides president Shambu Dayal Meena, who chaired the meeting.
In the report presented by Snehal, the IAS officer shed lights on the work completed, achievements, new services initiated by the company and plans for future, while also giving a peep into the accounts of the company.
She added that hiking of tariffs were unavoidable, as the company was spending huge sum of amounts on purchasing the power, and was not generating enough funds back by selling it.
The report was followed by a session of public grievances, suggestions and feedback by the members and officials of several organizations, industrialists, trade unions and business who had come from all the four districts where the company supplies power (Dakshin Kannada, Udupi, Chickmagalur and Shimoga).
Although suggestions and feedback came in numbers, but it was the complaints and grievances that occupied a major part of the session.
Poor response rate at Customer Care Centre (CCC) helpline (though claimed to be a 24x7 active service by the MD in the report earlier), rude behavior on CCC and by the linemen, unscheduled power cuts remained on top, concerning a majority of attendees.
Taking note of all the complaints and grievances, Commission’s President Shambu Dayal Meena, referred to Snehal Rayamane and observed “The MESCOM is no doubt doing a good job, but there is a lot of room for improvement which is evident from the grievances we heard today. Look into every complaint and try and come with solutions to them”.
Senhal assured the commission of taking note of every grievances, and also committed to organize communication skills classes for the MESCOM CCC executives and other employees, who were said to be rude while conversing with the consumers.
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Bengaluru: Four arrested for housebreaking, threats, extortion; fake PSI among accused
Bengaluru: Vidyaranyapura police have arrested four persons, including a man posing as a Police Sub-Inspector (PSI), for allegedly breaking into a house, threatening the occupants, and extorting money while wearing police uniforms.
The arrested accused have been identified as Mallikarjuna, Pramod, Vinay, and Hrithik.
Police said the accused had hatched a plan to pose as police personnel, conduct fake raids, and extort money from residents by intimidation.
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According to the police, Mallikarjuna had failed the PSI examination twice and later falsely projected himself as a PSI. He allegedly conducted photo shoots in his hometown, Siraguppa, wearing a police uniform, baton, cap, and shoes, claiming to be serving as a PSI in Bengaluru.
On December 7, the four accused allegedly went to the house of Naveen in the Vidyaranyapura limits, threatened him with a stick and an iron rod, and claimed they had information that he was selling ganja. Under the pretext of searching, they allegedly extorted ₹87,000 through bank transfer, ₹53,000 in cash kept in the house, and ₹2,000 from his wallet.
Following Naveen’s complaint, Vidyaranyapura police registered a case and launched an operation, leading to the arrest of all four accused. Police have seized ₹45,000 in cash and the car used to commit the crime.
Further investigation is underway.
