Family alleges unjust treatment by Air India staff at Mangalore Airport, writes letter to KCDRC
Mangaluru: In an incident reported at Mangalore Airport (IXE) on March 28, 2024, a family's much-anticipated vacation turned into a nightmare due to alleged mistreatment by Air India check-in staff. Zubair Shiek Usman Saheb, a resident of Bismillah Manzil, Mohalla House, Pranthya Village, Moodbidri, has penned a letter to the Karnataka Consumer Disputes Redressal Commission detailing the traumatic events his family endured.
According to Zubair Saheb's account, his family, comprising his wife and three minor children, arrived punctually at the airport for their journey to Dubai via Air India flight AI 680, scheduled for 7:55 AM (later rescheduled to 8 AM). Despite their timely arrival and adherence to all procedures, they were unexpectedly directed by Air India check-in staff to wrap their already well-conditioned bags additionally.
Reluctantly complying with the staff's directive, the family returned to the counter only to face the shocking denial of their boarding passes, allegedly due to perceived tardiness. Adding to the distress, their flight was a connecting one to Mumbai, where they had another flight to catch. While other passengers proceeded with boarding, Zubair’s family was left stranded, facing an inexplicable denial.
The situation was particularly harrowing for the minor children, who were left in tears and confusion, grappling with the unjustifiable denial of boarding. Zubair highlighted the emotional and psychological toll inflicted upon his family, compounded by the financial losses amounting to a minimum of 63,537.00 INR.
Seeking recourse for the grievances incurred, Zubair Saheb implored the Karnataka Consumer Disputes Redressal Commission to conduct a thorough investigation into the events of that day. He urged the commission to utilize available documentation and CCTV footage to verify the claims and hold Air India accountable for the alleged negligent and unprofessional conduct of its staff.
In his plea for justice, Zubair requested compensation of not less than Rs 10 Lakhs, emphasizing the need for deterrent measures against future instances of misconduct by service providers. He expressed his trust in the impartiality and efficacy of the judicial process, affirming his cooperation in the pursuit of justice.
Zubair also highlighted a perplexing observation that on the same day, their luggage underwent no wrapping scrutiny when they later boarded an Air India Express flight to Dubai from the same airport.
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Teen dies in car stunt accident in Kerala, driver held
Thrissur (Kerala) (PTI): A man was arrested on Monday after a 14-year-old boy was killed when a car overturned during a stunt-driving incident at Chamakala Rajiv Road beach in Chentrappinni here, police said.
The arrested accused was identified as Shajeer alias Saddam (36), a native of Kurikkuzhi in Kaipamangalam.
According to police, the incident occurred around 6 pm on Sunday when the accused allegedly performed dangerous drifting manoeuvres with an open-top Gypsy vehicle at the beach, without following any safety norms.
The accused picked up three minors — Mohammed Sinan (14), Mohammed Shafeer (14) and Ameer (12) — who were playing at the beach, and made them sit at the rear of the vehicle before driving recklessly.
While performing the drifting stunt, the vehicle went out of control and overturned, trapping Sinan underneath.
He suffered severe head injuries and succumbed to the impact, police said.
Based on a complaint, Kaipamangalam police registered a case under Section 105 (culpable homicide) of the Bharatiya Nyaya Sanhita.
After completing the preliminary probe, police arrested Shajeer on Monday.
He was later produced before a court and remanded to judicial custody, police said.
The accused is involved in 11 criminal cases.
