Family alleges unjust treatment by Air India staff at Mangalore Airport, writes letter to KCDRC
Mangaluru: In an incident reported at Mangalore Airport (IXE) on March 28, 2024, a family's much-anticipated vacation turned into a nightmare due to alleged mistreatment by Air India check-in staff. Zubair Shiek Usman Saheb, a resident of Bismillah Manzil, Mohalla House, Pranthya Village, Moodbidri, has penned a letter to the Karnataka Consumer Disputes Redressal Commission detailing the traumatic events his family endured.
According to Zubair Saheb's account, his family, comprising his wife and three minor children, arrived punctually at the airport for their journey to Dubai via Air India flight AI 680, scheduled for 7:55 AM (later rescheduled to 8 AM). Despite their timely arrival and adherence to all procedures, they were unexpectedly directed by Air India check-in staff to wrap their already well-conditioned bags additionally.
Reluctantly complying with the staff's directive, the family returned to the counter only to face the shocking denial of their boarding passes, allegedly due to perceived tardiness. Adding to the distress, their flight was a connecting one to Mumbai, where they had another flight to catch. While other passengers proceeded with boarding, Zubair’s family was left stranded, facing an inexplicable denial.
The situation was particularly harrowing for the minor children, who were left in tears and confusion, grappling with the unjustifiable denial of boarding. Zubair highlighted the emotional and psychological toll inflicted upon his family, compounded by the financial losses amounting to a minimum of 63,537.00 INR.
Seeking recourse for the grievances incurred, Zubair Saheb implored the Karnataka Consumer Disputes Redressal Commission to conduct a thorough investigation into the events of that day. He urged the commission to utilize available documentation and CCTV footage to verify the claims and hold Air India accountable for the alleged negligent and unprofessional conduct of its staff.
In his plea for justice, Zubair requested compensation of not less than Rs 10 Lakhs, emphasizing the need for deterrent measures against future instances of misconduct by service providers. He expressed his trust in the impartiality and efficacy of the judicial process, affirming his cooperation in the pursuit of justice.
Zubair also highlighted a perplexing observation that on the same day, their luggage underwent no wrapping scrutiny when they later boarded an Air India Express flight to Dubai from the same airport.
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KKR defeat LSG via Super Over
Lucknow (PTI): Kolkata Knight Riders edged Lucknow Super Giants via Super Overs in a battle between two bottom-placed teams in the IPL, here on Sunday.
Chasing a modest 156, LSG suffered a batting collapse and managed to tie the contest and take it to Super Over with No. 9 Mohammed Shami striking a last-ball six against a wayward Kartik Tyagi, who leaked 16 runs in the final over.
But Sunil Narine bowled a stunning Super Over conceding just one run and taking two wickets to give KKR an easy target.
Rinku Singh then finished the chase with a boundary off first ball from Prince Yadav.
Earlier the KKR were in deep trouble with 93/7 in 15 overs but Rinku smashed a sensational 83 not out from 51 balls including four sixes in a row in the final over to lift them to 155/7.
Cameron Green (34) was the only other batter to reach double-digit scores as KKR suffered a familiar batting meltdown with Mohsin taking his maiden fifer.
In reply, LSG continued their dismal show with the bat to succumb to their fifth loss in a row.
Brief Scores:
Kolkata Knight Riders 155/7; 20 overs (Rinku Singh 83 not out, Cameron Green 34; Mohsin Khan 5/23). Lucknow Super Giants 155/8; 20 overs (Rishabh Pant 42). KKR won via Super Over.
