LG Service Woes: Mangaluru family faces fridge repair nightmare, questions quality of service
Mangaluru: A family in Mangaluru recently experienced a frustrating episode of poor service with LG's customer service, alleging not only poor service but also a blatant lack of communication of the company. The ordeal of the family unfolded on December 13th when their refrigerator which they had purchased less than two years ago, stopped working, prompting them to seek assistance from the LG service centre.
Upon filing a complaint, the family stated the service centre responded, diagnosing a compressor malfunction. The compressor was replaced within a week. However, to the dismay of the family, the refrigerator reportedly malfunctioned again on the same day. A subsequent complaint revealed a different issue with a malfunctioning board, a problem that was not initially addressed by the service centre, the family told Vartha Bharati.
Frustrated by the lack of response from the service centre, the family reportedly visited the customer care centre and spoke to customer service executive, who advised them to contact another senior executive dealing with customer grievances at LG.
The family further added the senior executive reportedly assured the family that the repair would be covered under guarantee, and no payment would be necessary. He also instructed the service centre to address the issue and replace the faulty board.
However, despite assurances from the senior executive, the service centre failed to respond for two days. Desperate for resolution, the family approached the service centre again, only to be told that there was no record of their previous complaint, and they would have to make a payment for the repair, the family has alleged.
In a further blow to customer satisfaction, attempts to contact both the customer service executives proved futile. Calls made over the course of 4-5 days went unanswered, exacerbating the family's frustration and sense of abandonment by the very company that should be ensuring their satisfaction, the family said.
The lack of responsiveness and convenience provided to the customers is evident, leaving them dissatisfied with the services received. The family emphasizes that their frustration is not with the service centre itself but with the recurrent malfunctions in their refrigerator, raising concerns about the overall quality of LG products.
Expressing their dissatisfaction, the family stated, "This is truly a distrust and lack of support from your chief customer executives who are not concerned about any customer complaints by not responding to our calls."
In response to Vartha Bharati's efforts to seek clarification, one of the key customer service executives dealing with the family’s case, replied stating he was out of the country until next week. However, no response was received from other executives.
The affected family has now threatened to stage a public protest by taking their malfunctioning refrigerator to an LG outlet and dumping it there as an act of frustration and disappointment if the issue is not promptly addressed.
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Flagrant injustice to underprivileged: Mehbooba on govt action against Shopian school
Srinagar (PTI): PDP president Mehbooba Mufti on Monday said declaring Dar Ul Uloom Jamia Siraj Ul Uloom in Jammu and Kashmir's Shopian an unlawful entity under the UAPA was a "flagrant injustice" to the underprivileged sections of society.
She also alleged that banning such "altruistic institutions" without any solid evidence of anti-national activity "shows a deep seated prejudice and ill intention".
The institution allegedly run by individuals affiliated with a banned organisation has been declared an "unlawful entity" under the Unlawful Activities (Prevention) Act (UAPA).
In a post on X, Mehbooba said, "Every single day the j&k government acts as a mute bystander & a timid enabler of vicious assaults on J&Ks identity & dignity. Declaring Dar Ul Uloom Jamia Siraj Ul Uloom as an unlawful entity under UAPA is a flagrant injustice to the poor underprivileged sections of society".
The former chief minister said the institution served as a "beacon of quality education" for students unable to afford expensive schooling.
"It has produced reputed doctors and professionals who served this nation with dedication. Banning these altruistic institutions without any solid evidence of anti national activity shows a deep seated prejudice & ill intention," she added.
Divisional Commissioner Kashmir Anshul Garg issued a two-page order based on the dossier presented by Senior Superintendent of Police Shopian pointing towards the alleged illegal activities at Darul Uloom Jamia Sirajul Uloom at Imam Sahib in Shopian district in south Kashmir.
According to the order issued by Garg on April 24, there were "credible inputs and evidence on record, to indicate sustained and covert linkages of the institution with Jamaat-e-Islami, which the Government of India banned in 2019.
