LG Service Woes: Mangaluru family faces fridge repair nightmare, questions quality of service
Mangaluru: A family in Mangaluru recently experienced a frustrating episode of poor service with LG's customer service, alleging not only poor service but also a blatant lack of communication of the company. The ordeal of the family unfolded on December 13th when their refrigerator which they had purchased less than two years ago, stopped working, prompting them to seek assistance from the LG service centre.
Upon filing a complaint, the family stated the service centre responded, diagnosing a compressor malfunction. The compressor was replaced within a week. However, to the dismay of the family, the refrigerator reportedly malfunctioned again on the same day. A subsequent complaint revealed a different issue with a malfunctioning board, a problem that was not initially addressed by the service centre, the family told Vartha Bharati.
Frustrated by the lack of response from the service centre, the family reportedly visited the customer care centre and spoke to customer service executive, who advised them to contact another senior executive dealing with customer grievances at LG.
The family further added the senior executive reportedly assured the family that the repair would be covered under guarantee, and no payment would be necessary. He also instructed the service centre to address the issue and replace the faulty board.
However, despite assurances from the senior executive, the service centre failed to respond for two days. Desperate for resolution, the family approached the service centre again, only to be told that there was no record of their previous complaint, and they would have to make a payment for the repair, the family has alleged.
In a further blow to customer satisfaction, attempts to contact both the customer service executives proved futile. Calls made over the course of 4-5 days went unanswered, exacerbating the family's frustration and sense of abandonment by the very company that should be ensuring their satisfaction, the family said.
The lack of responsiveness and convenience provided to the customers is evident, leaving them dissatisfied with the services received. The family emphasizes that their frustration is not with the service centre itself but with the recurrent malfunctions in their refrigerator, raising concerns about the overall quality of LG products.
Expressing their dissatisfaction, the family stated, "This is truly a distrust and lack of support from your chief customer executives who are not concerned about any customer complaints by not responding to our calls."
In response to Vartha Bharati's efforts to seek clarification, one of the key customer service executives dealing with the family’s case, replied stating he was out of the country until next week. However, no response was received from other executives.
The affected family has now threatened to stage a public protest by taking their malfunctioning refrigerator to an LG outlet and dumping it there as an act of frustration and disappointment if the issue is not promptly addressed.
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Karnataka HM G Parameshwara blames EVM for Cong debacle in Maharashtra, backs ballot papers
BENGALURU: Karnataka home minister G Parameshwara on Monday alleged Electronic Voting Machine manipulations led to the defeat of Maha Vikas Aghadi alliance in just concluded assembly polls in Maharashtra.
While speaking to reporters here on Monday, he said the BJP does selective manipulations to convince people that there were no wrongdoings. He also wanted to go back to the paper ballots system.
The ruling BJP-led Mahayuti alliance in Maharashtra won a landslide victory in the assembly elections, shattering the Congress-led Maha Vikas Aghadi's dream to wrest power. The BJP won the highest ever 132 seats for the party, while the Shiv Sena led by Shinde bagged 57 seats and NCP won 41 seats to take the Mahayuti total to 230 seats. Congress as part of MVA won just 16 seats.
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"We analysed the Maharashtra poll outcome deeply. We felt that in many places EVMs were manipulated," Parameshwara said. He also said an obvious question would be why not it happened in Jharkhand and elsewhere. The manipulations are done selectively so that no one can question it, he blamed.
According to him, Jharkhand Mukti Morcha is a leading partner. Had the Congress been the leading partner, things would have changed. He backed the ballot papers saying that the same was discussed in Maharashtra Congress as well.
