Mangaluru International Airport earns ACI Level 4 accreditation for customer experience
Mangaluru (Karnataka), Jul 26 (PTI): Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday.
The accreditation, awarded on July 16, 2025, is valid for one year and follows the airport’s attainment of Level 3 accreditation in February 2024, they said.
According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector.
According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme.
Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated.
The spokesperson for the airport said, “This Level 4 accreditation is a testament to our team’s dedication to providing a seamless and memorable journey for travellers. We remain committed to being a modern and efficient gateway for the region.”
The airport’s strategy, customer insights, digital innovation, and governance were among the factors evaluated for the accreditation.
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Man found hanging at brother's house in Delhi's Jafrabad; suicide over matrimonial discord suspected
New Delhi (PTI): A 30-year-old man was found hanging at his residence in northeast Delhi's Jafrabad area on Thursday, with police suspecting that matrimonial discord may have driven him to take the extreme step, an official said.
Information was received from Lok Nayak Jai Prakash (LNJP) Hospital regarding a person who had been brought dead, he said.
During enquiry, the deceased was identified as Chand (30), a resident of Welcome area. Police said he was staying with his brother at a house in Jafrabad where he was allegedly found hanging.
According to police, Chand was first taken to Jag Pravesh Chandra Hospital by family members after they found him in an unconscious state, and was declared brought dead.
The family later shifted him to LNJP Hospital seeking a second medical opinion, where doctors again declared him dead, police said.
Police said the body has been sent for post-mortem to ascertain the cause of death.
During preliminary verification, it came to light that Chand was facing matrimonial issues. His wife had reportedly left him and shifted to her parental home following disputes between the couple, police said, adding that the angle is being examined as part of the investigation.
Crime and forensics teams were informed and necessary legal proceedings are underway, police said.
