Mangaluru International Airport receives ACI level two accreditation
Mangaluru, Dec 16: Mangaluru International Airport (MIA) has received the certificate of accreditation from the Airports Council International (ACI).
The accreditation is for level-2 of the airport customer experience accreditation programme. The certificate recognises the commitment of MIA to continue with its customer experience improvement, a release from the MIA here said Friday.
Issued on December 14, 2022, the accreditation is valid for one year.
The accreditation program aims to further strengthen the continued endeavour of this Gateway To Goodness' to enhance customer experience enhancement.
Participating airports undergo a comprehensive assessment and training that includes stakeholder and employee engagement and staff development. It is the only programme in the airport industry that provides a 360 view of customer experience management.
The latest accreditation from the ACI reaffirms commitment of MIA to ensure enhanced customer experience with various initiatives such as passenger engagement activities, digital solutions for interaction and grievance redressal.
This accreditation is a further reinforcement of the prestigious ACI Worlds Voice of the Customer Award that MIA received in February 2021, the release said.
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Cummins doubtful for T20 World Cup? It's quite grey right now, says Aus head coach
Melbourne (PTI): Australia skipper Pat Cummins' chances of playing at next year's T20 World Cup in India and Sri Lanka are "quite grey at the moment" as he battles a back stress issue that has affected his participation in the ongoing Ashes series against England.
Cummins returned to play the third Ashes Test in Adelaide after missing the opening two matches, picking up six wickets to help Australia clinch the series 3-0.
However, the Australian Test and ODI skipper will take no further part in the series and even his participation at the T20 World Cup is also uncertain. All-rounder Mitchell Marsh is Australia's T20I captain.
"Looking forward to the World Cup, whether he will be there or not, I can't really say. It's quite grey at the moment. We're hopeful," head coach Andrew McDonald was quoted as saying by 'ESPNCricinfo'.
The fast bowler was diagnosed with a lumbar stress reaction during Australia's tour of the West Indies in July. He underwent rehabilitation before being cleared for a carefully managed return in Adelaide.
"He's pulled up fine. He won't play any part in the rest of the series and that was a discussion that we had a long time out around his return," McDonald said.
"We were taking on some risk and people that reported on that would understand the risk associated with that rebuild. We've now won the series and that was the goal.
"So, to position him for further risk and jeopardise him long-term is not something that we want to do and Pat's really comfortable with that," he added.
The T20 World Cup is scheduled to begin on February 7 across India and Sri Lanka with the summit clash set for March 8.
Australia's first match is on February 11 against Ireland at Colombo. Although Cummins captains the Test and ODI teams, all-rounder Mitch Marsh leads Australia in the shortest format.
