Mangaluru International Airport receives level-3 accreditation from ACI
Mangaluru, Feb 16: The Mangaluru International Airport has received the coveted level-3 airport customer experience accreditation from the Airports Council International (ACI), a release from the MIA here said on Friday.
Issued by the ACI on February 2, the accreditation is valid for one year. The airport had received the level-2 accreditation in December 2022.
The accreditation aims to further strengthen the continued endeavour of this public asset to enhance customer experience. Airports that participate in this process undergo a comprehensive assessment and training that includes stakeholder-employee engagement and staff development.
It is the only accreditation programme in the airport industry worldwide that provides a 360 degree view of customer experience management.
The level-3 accreditation recognises MIA for advanced practices on the specific domain of service design and innovation, airport culture, governance, operation improvement, measurement, customer understanding and strategy.
The MIA is the first airport in India under the 5 million passenger category to reach this coveted milestone, the release said.
Luis Felipe de Oliveira, director general and CEO at ACI - ACI World in a LinkedIn post congratulated Mangaluru International Airport on achieving the accreditation, which will be conferred at the annual ACI customer experience global summit that will be held at Atlanta, USA from September 24 to 26 this year.
The airport has now set its sights on the level-4 of this accreditation, which necessitates airport-community collaboration, the release said.
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NIA registers case to probe recovery of 79 crude bombs in poll-bound West Bengal
New Delhi (PTI): The National Investigation Agency (NIA) on Sunday registered a case to probe recovery of 79 crude bombs in poll-bound West Bengal, officials said.
The move came following a directive by the Union Home Ministry in this regard, they said.
In pursuance to the home ministry's order, the anti-terror agency on Sunday registered a case, which was originally filed at Uttar Kashi police station, Bhangar division, Kolkata on Saturday, and took up the investigation, an NIA spokesperson said in a late night statement.
"The case pertains to recovery of 79 crude bombs and other incriminating materials by Kolkata police, which were being stored at a spot, thereby endangering human life and property," the spokesperson said.
Earlier in the day, the Election Commission had directed the West Bengal Police to launch a special drive to arrest those involved in illegal manufacturing of crude bombs in the poll-bound state, an official said.
It asserted that all cases related to the making of any such explosive would be probed by the National Investigation Agency, the official said.
The directive came after the police recovered a large number of crude bombs from the house of a person, allegedly a TMC worker, at Bhangar in South 24 Parganas district, days ahead of the second and final phase of the assembly polls in the state.
The explosives were recovered during a search at the residence of Rafikul Islam following specific inputs, the official said.
The poll panel also issued a warning to senior police officers across the state over any lapse in maintaining law and order before the April 29 polling.
The first phase of the assembly elections in West Bengal was held on April 23, while the second phase will take place on April 29. Votes will be counted on May 4.
A record 93.19 per cent turnout has been recorded in the first round of polling. Bhangar will vote in the second phase.
