Bengaluru: The Bengaluru airport won an international award for being the best in India and Central Asia under the regional category, said its operator on Thursday.
"The Kempegowda international airport was given the Skytrax award for being voted as the best regional airport in India and Central Asia by air travellers at the World Airport Awards at Stockholm in Sweden on Wednesday," said Bangalore International Airport Ltd (BIAL) in a statement here.
As the country's third busiest airport after Mumbai and Delhi, the airport at Devanahalli on the city's northern outskirts won the award for the second consecutive year and two times in 2015 and 2011.
"The award reaffirms our commitment to provide a world-class experience for travellers at the airport," said BIAL Chief Executive Hari Marar on the occasion.
The Skytrax award is the largest passenger satisfaction assessment and prestigious among surveys measuring airport service excellence and quality.
The winners were declared based on 13.73 million questionnaires from 500 airports worldwide, surveyed between August 2017 and February 2018.
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The event occurred at midnight, when the delivery executive was issued an order containing three packets of rat poison. According to his account shared later in a video, the timing of the order immediately raised concern. On reaching the delivery address, he found that the woman who had placed the order visibly distressed and crying.
Believing the situation required caution, the delivery executive chose not to hand over the items and spoke to the woman and tried to understand what she was going through, telling her that no problem justified harming oneself. During the conversation, he directly asked whether the poison had been ordered with the intention of ending her life.
Although the woman initially denied it, he continued to communicate with her and persuaded her to rethink. The woman cancelled the order, following a brief talk. The delivery executive later said in the video that the decision gave him a sense of comfort since he believed he had been able to prevent a potential tragedy.
After the video surfaced on social media, users praised the delivery executive for acting with care and responsibility. “Humanity at its best,” one user wrote, while another commented, “That’s not just a delivery guy, that’s a guardian angel in a green jacket.”
