After SC rap, WhatsApp appoints Grievance Officer for India
New Delhi, Sep 23: After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday appointed Komal Lahiri as the Grievance Officer for the country.
Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country.
"To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature.
"If you're contacting us about a specific account, please include your phone number in full international format, including the country code," said the FAQ under the security and privacy settings.
If you want to contact WhatsApp, go to Settings, then Help and Contact Us section.
"You can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp's Terms of Service and Questions about your account," read the information.
"If you're a law enforcement official, please read our information for law enforcement authorities and how you can contact us," it added.
The move came after the Supreme Court on August 27 issued notice to the Centre and WhatsApp over a plea that said while companies like Facebook and Google have appointed Grievance Officers for users in India, WhatsApp has not.
"In order to make WhatsApp accountable, it must be directed to comply with Indian laws and appoint a Grievance Officer who shall address grievances of the consumers as well as co-ordinate with investigating agencies," said the plea.
Every user has a number on WhatsApp but the messaging platform does not have a number through which the users can contact the company for grievance redressal, it added.
Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take "suitable" steps to prevent misuse of the instant messaging platform in the country.
Daniels' meeting with the IT Minister came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on the instant messaging platform.
Prasad told Daniels to set up a grievance officer in India, establish a corporate entity and comply with the laws of the country.
Daniels said he would undertake these initiatives.
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Two girls injured in separate wolf attacks in UP's Bahraich
Bahraich (UP) (PTI): Two minor girls were injured in separate incidents of wolf attacks in the Bahraich district, forest department officials said on Saturday.
In the first incident on Friday, Anushka Nishad (5), daughter of Baliram from Mallahanpurwa village, was sleeping alone inside her house when a wolf entered and tried to carry her away, they said.
Hearing her screams, family members and villagers rushed to the spot. The wolf left the child, hearing the commotion, and ran towards the fields. The girl sustained minor injuries from the animal's teeth, the officials said.
Divisional Forest Officer Ram Singh Yadav described the attack as deliberate and cleverly planned, as it occurred precisely when Anushka's mother went out for a few moments.
On the same day, Nancy (4), daughter of Kamlesh Yadav, was playing outside her house in Baburi Tola village when a wolf suddenly attacked and dragged her away.
Villagers raised an alarm, and the wolf released the child and ran towards the sugarcane fields. The injured child was sent to the Kaiserganj Community Health Centre for treatment.
Divisional Forest Officer Ram Singh Yadav told reporters that both attacks involved wolves, adding that the entire area is plagued by the animal's activity.
Since September 9, such attacks in the Bahraich district have claimed 10 lives, including eight children and an elderly couple, and injured dozens of people, the officials said.
District Magistrate Akshay Tripathi met the families of the victims on Friday and consoled them.
