After SC rap, WhatsApp appoints Grievance Officer for India
New Delhi, Sep 23: After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday appointed Komal Lahiri as the Grievance Officer for the country.
Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country.
"To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature.
"If you're contacting us about a specific account, please include your phone number in full international format, including the country code," said the FAQ under the security and privacy settings.
If you want to contact WhatsApp, go to Settings, then Help and Contact Us section.
"You can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp's Terms of Service and Questions about your account," read the information.
"If you're a law enforcement official, please read our information for law enforcement authorities and how you can contact us," it added.
The move came after the Supreme Court on August 27 issued notice to the Centre and WhatsApp over a plea that said while companies like Facebook and Google have appointed Grievance Officers for users in India, WhatsApp has not.
"In order to make WhatsApp accountable, it must be directed to comply with Indian laws and appoint a Grievance Officer who shall address grievances of the consumers as well as co-ordinate with investigating agencies," said the plea.
Every user has a number on WhatsApp but the messaging platform does not have a number through which the users can contact the company for grievance redressal, it added.
Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take "suitable" steps to prevent misuse of the instant messaging platform in the country.
Daniels' meeting with the IT Minister came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on the instant messaging platform.
Prasad told Daniels to set up a grievance officer in India, establish a corporate entity and comply with the laws of the country.
Daniels said he would undertake these initiatives.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Karnataka leads in AI: Minister Priyank Kharge at Impact Summit
Bengaluru (PTI): Minister Priyank Kharge on Wednesday highlighted the state’s leadership in AI and deep technology while engaging with global industry leaders and startups at a four-day summit held in New Delhi, officials said.
During the event, Priyank witnessed the signing of a strategic MoU between H Company and St John’s Medical College & Research Institute, Bengaluru, to pilot advanced enterprise AI for hospital operations and workflow automation, strengthening responsible AI in healthcare, the minister’s office said in a statement here.
Speaking on the sidelines of the India AI Impact Summit, the minister said Karnataka is ahead of the curve in AI.
“We are already home to leading global AI players such as Harvey AI and Anthropic, and The Walt Disney Company is expanding its AI network in Bengaluru,” he added.
Noting Bengaluru’s position among the top global cities for AI talent, he added, “Under our DeepTech Decade, we are supporting startups with grants of up to Rs 1 crore. We are engaging with global leaders and innovators to ensure responsible AI use, build the right skill sets, create strong incubators, and establish Centres of Excellence that can foster startups and strengthen e-governance.”
The minister also attended a roundtable organised by the US-India Business Council (USIBC), where discussions focused on strengthening technology collaboration, investment partnerships, and innovation-led growth between Karnataka and global enterprises.
He met Timo Harakka, Member of Parliament of Finland, to explore possibilities for collaboration between Karnataka and Finland in AI and deep-tech sectors, including joint research, innovation partnerships, and startup exchanges.
The Karnataka IT Minister also visited the Indian Army showcase at the summit, which featured advanced AI-driven defence and strategic technology applications, highlighting the role of AI in national security and modernisation efforts.
He toured the Karnataka Pavilion and the ArtPark Pavilion, interacting with founders and teams from Karnataka’s innovation ecosystem and reviewing emerging AI and deep-tech solutions, the statement added.
