Grammy winner Ricky Kej flags concerns about Air India services
airline says will take corrective steps
Grammy award winner Ricky Kej has raised concerns about Air India's services by citing two recent incidents and the airline has said that corrective steps will be taken where necessary.
In a series of posts on X on Sunday, Kej mentioned about his experience at the Delhi airport before taking an Air India flight to Bengaluru on September 14.
The incident was related to payment for excess baggage.
The musician also wrote about an incident onboard the Mumbai-San Francisco flight on September 20 wherein initially flight attendants did not respond to a passenger's repeated call for service.
When contacted, an Air India spokesperson said the airline has taken the feedback seriously and will take "corrective steps where necessary so that such incidents are not repeated".
While mentioning about the two incidents, Kej also said, "I am certain a few people will troll me, asking me why do I keep doing this to myself... travel through such a terrible airline, but I will continuously give them chances and criticize them for errors, till they improve".
While regretting the inconvenience caused, the Air India spokesperson in the statement also said such isolated incidents are not representative of the commitment of its staff towards service excellence.
(Read the entire thread) So, I thought a lot about this, waited to cool off, and decided to post calmly. Two incidents that happened recently with @AirIndia. I am certain a few people will troll me, asking me why do I keep doing this to myself.. travel through such a terrible… pic.twitter.com/juvxPJm1pQ
— Ricky Kej (@rickykej) September 29, 2024
(Second X-Tweet in thread)
— Ricky Kej (@rickykej) September 29, 2024
Incident 2:
Flight from Mumbai to SanFrancisco
20th Sept 2024
AI0179
I was flying economy @airindia, a direct flight from Mumbai to San francisco. Almost a 17 hour flight. I like to take walks on the plane every 3 hours. During 1 of my walks I was… pic.twitter.com/uMbSrcCVAz
(Third X-Tweet in thread)
— Ricky Kej (@rickykej) September 29, 2024
As mentioned, I am not giving up on @airindia or calling for any boycott. I ma going to continue flying the airline unless it turns out there are major safety issues. I will be a loyal customer and fly them, and criticize them when needed. Even as I…
(Now a 4th tweet within this thread)
— Ricky Kej (@rickykej) September 29, 2024
After this thread went viral, I have boarded an @airindia AI811 (29th Sept) from Delhi to Lucknow. Boarded at 6pm. As of 6.35pm the air-conditioner was not on. This was not only extremely uncomfortable for the passengers, but is critically…
Dear Sir, we sincerely regret the inconvenience experienced during your travel. We are thoroughly investigating the issue and will take appropriate action. Thank you for bringing this to our attention.
— Air India (@airindia) September 29, 2024
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US–Iran first round direct talks conclude in Islamabad: Report
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The first round of direct talks between the United States and Iran, held in Islamabad, has concluded, Al Jazeera reported citing sources close to the development.
According to the report, following the discussions, delegations from both sides agreed to exchange written documents, a move aimed at ensuring clarity and consensus on the understandings reached during the meeting.
Both the Iranian and US delegations arrived in Islamabad on Saturday, April 11, amid high security for the peace talks.
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