Chandigarh: Big Bazaar asked to pay Rs 23,000 for charging for carry bags
Chandigarh: Chandigarh consumer forum has directed Big Bazaar store at Industrial Area, Phase 1, to pay Rs 23,000 in two separate cases for charging Rs 18 from two customers for a carry bag. The store has to pay Rs 1500 each to the two complainants and deposit Rs 20,000 in the “Consumer Legal Aid Account”.
The complaint comes after Panchkula resident Baldev Raj said that he purchased certain items from the store on March 20, 2019. At the check-out counter, the cashier told Raj that he will be charged Rs 18 for a cloth bag in order to carry the purchased items.
In a similar complaint, another Panchkula resident, Santosh Kumari, said that she was also charged Rs 18 for a carry bag.
In its reply, Big Bazaar said that the amount had been rightly charged as the same was displayed in the store. It added that the consumer had given their consent for the cloth bag, after which the cashier added the extra amount.
However, the complainants alleged that it was not mentioned anywhere in the store that extra charges will be applicable for a carry bag. Thus, they filed a formal complaint at the Consumer Forum on April 4, 2019.
After hearing the arguments, the forum said, “…it would have been very odd and inconvenient for the complainant to carry the new articles in hand throughout, without a carry bag. In this backdrop, charges of such things (cloth bags) cannot be separately foisted upon the consumers and would amount to overcharging….”
“…the Complainant and other gullible consumers like him has certainly been taken for a ride by the opposite party. Undoubtedly, the opposite party (Big Bazaar) has several stores across the country and made a lot of money. Thus, the act of the opposite party, by forcing the gullible consumers to pay additionally for the carry bags, surely and certainly amounts to deficiency in service and its indulgence into unfair trade practice…”, the forum’s judgement added.
Courtesy: indianexpress.com
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Man killed in flat ceiling plaster crash, wife and son hurt
Thane (PTI): A 45-year-old man was killed, and his wife and son were injured when a portion of plaster from the ceiling collapsed in their flat in a seven-storey building in Thane on Saturday, officials said.
Chief of the Regional Disaster Management Cell, Yasin Tadvi, said the 16-year-old building is not listed in the "dangerous" category.
"The incident occurred in Karumdev Society at about 3 am. The plaster of the hall in a flat on the terrace floor suddenly fell while the occupants were asleep", he said.
Of the four people who were inside the room, two suffered minor injuries and were discharged after primary treatment, Tadvi stated.
The injured persons were identified as Arpita More (42), who suffered minor head injuries, and her son Arush More (16), who sustained injuries to both legs.
Manoj More (45), who sustained chest injuries, died during treatment at a private hospital.
