DGCA revises air ticket refund norms; no addl charges for changes within 48 hrs of booking
New Delhi (PTI): Passengers can now cancel or change air tickets without paying additional charge within 48 hours of making the bookings subject to certain conditions, with aviation watchdog DGCA revising the ticket refund norms for airlines.
The option would not be available for domestic flight bookings where the departure date is less than 7 days and in the case of international bookings, the departure date should be not less than 15 days.
Coming out with the amended norms that are more passenger-friendly, DGCA also said that airlines should not levy any additional charge for correction in the name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when the ticket is booked directly through the airline's website.
"In case of purchase of ticket through travel agent/portal, onus of refund shall lie with the airlines as agents are their appointed representatives. The airlines shall ensure that the refund process is completed within 14 working days," the Directorate General of Civil Aviation (DGCA) said.
Besides, there are changes with respect to norms for ticket cancellations due to a medical emergency faced by the passenger.
The amendments to the Civil Aviation Requirements (CAR) for 'Refund of Airline Tickets to Passengers of Public Transport Undertakings' comes against the backdrop of the rising passenger complaints about not receiving refunds on time.
The ticket refund issue also got highlighted during the IndiGo flight disruptions in December 2025 and at that time, the civil aviation ministry had directed the airline to complete the refunds within a specified timeline.
The revised CAR was issued on February 24.
Now, the airlines have been asked to provide 'Look-in option' for a period of 48 hours to passengers after booking tickets.
"During this period a passenger can cancel or amend the ticket without any additional charges, except for the normal prevailing fare for the revised flight for which the ticket is sought to be amended.
"This facility shall not be available for a flight whose departure is less than 7 days for domestic flight and 15 days for international flight from booking date when ticket is booked directly through airline website," the regulator said.
Beyond 48 hours of initial booking time, this option would not be available and the passenger would have to pay the relevant cancellation fees for amendment.
In a significant move, the watchdog said that airlines should not levy any additional charge for correction in name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when ticket is booked directly through airline website.
According to DGCA, in the event of ticket cancellations due to a medical emergency, where the passenger or a family member listed on the same PNR gets admitted/hospitalised during the travel period, airlines may provide either a refund or a credit shell.
"For all other situations, refunds will be issued once an opinion on the passenger's fitness to travel certificate is received from an airline's Aerospace Medicine specialist/ DGCA empanelled Aerospace Medicine specialist," it said.
In December 2025, scheduled airlines received a total of 29,212 passenger-related complaints and 7.5 per cent of them were related to refunds. During that month, domestic carriers carried over 1.43 crore passengers, as per DGCA data.
India is one of the world's fastest growing civil aviation markets and domestic airlines carried over 16.69 crore passengers in 2025.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
'Sarke Chunar' row: Sanjay Dutt apologises; to sponsor education of 50 tribal girls
New Delhi (PTI): Actor Sanjay Dutt on Monday appeared before the National Commission for Women (NCW) in connection with the controversy over the song 'Sarke Chunar Teri Sarke' and submitted a written apology, expressing regret for any "unintended" harm caused to society.
During the hearing, held under NCW chairperson Vijaya Rahatkar, the commission raised concerns over alleged vulgarity and indecent representation of women in the song from the movie "KD The Devil" and questioned issues of intent, awareness and accountability.
The chairperson emphasised whether adequate due diligence was undertaken before participating in content that could be perceived as promoting objectification of women, while also underlining the responsibility of senior and influential public figures in ensuring that their work remains within the bounds of legal and societal standards.
As a corrective measure, Dutt committed to sponsoring the education of 50 tribal girl children as part of efforts towards social welfare and women's empowerment, the NCW said in a statement.
He also assured the commission that his future artist agreements would include mandatory legal due diligence provisions to ensure dignified and appropriate representation of women and children in films and related creative projects.
Actor Nora Fatehi, who was also summoned, could not appear as she is currently abroad and has sought a fresh date for the hearing.
On April 6, other individuals associated with the song, including director Kiran Kumar alias Prem, lyricist Raqueeb Alam and representatives of KVN Production Company Gautam K M and Suprith, appeared before the commission and submitted their apologies.
The NCW underscored that while artistic freedom is important, it must be exercised with responsibility and sensitivity, reiterating the need for accountability in content reaching wide public audiences and reaffirming its commitment to safeguarding the dignity and representation of women.
The Hindi version of the song, released on March 15 on YouTube, drew public ire for its sexually explicit lyrics.
After the outrage, the makers deleted the Hindi version of the song from YouTube, although it was widely played and shared across various platforms.
Fatehi, in a video later, distanced herself from the song, saying she shot the video for the Kannada version and her permission was not taken to use it in the Hindi version. The lyricist, singer and the director also apologised.
The issue was brought up in Lok Sabha during Question Hour by Samajwadi Party (SP) MP Anand Bhadoria last month.
Union Information and Broadcasting Minister Ashwini Vaishnaw said the song was already banned and the government was ready to take action against such vulgarity.
"KD The Devil" is a Kannada film, dubbed in four languages, including Hindi. It will release on April 30. The film features Dhruva Sarja, V Ravichandran, Ramesh Aravind, Shilpa Shetty, and Dutt.
