DGCA revises air ticket refund norms; no addl charges for changes within 48 hrs of booking
New Delhi (PTI): Passengers can now cancel or change air tickets without paying additional charge within 48 hours of making the bookings subject to certain conditions, with aviation watchdog DGCA revising the ticket refund norms for airlines.
The option would not be available for domestic flight bookings where the departure date is less than 7 days and in the case of international bookings, the departure date should be not less than 15 days.
Coming out with the amended norms that are more passenger-friendly, DGCA also said that airlines should not levy any additional charge for correction in the name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when the ticket is booked directly through the airline's website.
"In case of purchase of ticket through travel agent/portal, onus of refund shall lie with the airlines as agents are their appointed representatives. The airlines shall ensure that the refund process is completed within 14 working days," the Directorate General of Civil Aviation (DGCA) said.
Besides, there are changes with respect to norms for ticket cancellations due to a medical emergency faced by the passenger.
The amendments to the Civil Aviation Requirements (CAR) for 'Refund of Airline Tickets to Passengers of Public Transport Undertakings' comes against the backdrop of the rising passenger complaints about not receiving refunds on time.
The ticket refund issue also got highlighted during the IndiGo flight disruptions in December 2025 and at that time, the civil aviation ministry had directed the airline to complete the refunds within a specified timeline.
The revised CAR was issued on February 24.
Now, the airlines have been asked to provide 'Look-in option' for a period of 48 hours to passengers after booking tickets.
"During this period a passenger can cancel or amend the ticket without any additional charges, except for the normal prevailing fare for the revised flight for which the ticket is sought to be amended.
"This facility shall not be available for a flight whose departure is less than 7 days for domestic flight and 15 days for international flight from booking date when ticket is booked directly through airline website," the regulator said.
Beyond 48 hours of initial booking time, this option would not be available and the passenger would have to pay the relevant cancellation fees for amendment.
In a significant move, the watchdog said that airlines should not levy any additional charge for correction in name of the same person when the error is pointed out by the passenger within 24 hours of making the booking, when ticket is booked directly through airline website.
According to DGCA, in the event of ticket cancellations due to a medical emergency, where the passenger or a family member listed on the same PNR gets admitted/hospitalised during the travel period, airlines may provide either a refund or a credit shell.
"For all other situations, refunds will be issued once an opinion on the passenger's fitness to travel certificate is received from an airline's Aerospace Medicine specialist/ DGCA empanelled Aerospace Medicine specialist," it said.
In December 2025, scheduled airlines received a total of 29,212 passenger-related complaints and 7.5 per cent of them were related to refunds. During that month, domestic carriers carried over 1.43 crore passengers, as per DGCA data.
India is one of the world's fastest growing civil aviation markets and domestic airlines carried over 16.69 crore passengers in 2025.
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Hubballi: Gym trainer assaulted; police say clash due to personal reasons
Hubballi: A gym trainer was allegedly assaulted by a group of people following accusations of sexual assault and ‘love jihad’, even as both families involved in the case traded serious allegations.
According to police, a group of individuals went to the residence of Sameer Mulla, a resident of Vijayanagar, and questioned him over his friendship with a woman he had met at a gym. The situation escalated into a clash, during which he was allegedly dragged away and assaulted. He sustained minor injuries and was admitted to KIMS hospital.
N. Shashikumar said that after this incident, members from Sameer’s side went to the woman’s house, leading to another clash in which one person was injured. “It was wrong for groups to go near houses. We will take necessary legal action,” he said, adding that the incident appears to have arisen from personal reasons. Police have taken some individuals into custody and are investigating the matter.
Sameer Mulla was reportedly thrashed by a group of Sangh Parivar activists and later handed over to police at the Old Hubballi Police Station after relatives of the woman and members of Hindu organisations gathered at his residence in Rajnagar.
The woman’s family alleged assault and threats from Sameer’s relatives at their Vikas Nagar residence.
Meanwhile, Sameer’s family denied the allegations and accused the woman’s relatives and others of assaulting and kidnapping him. His sister said the two had been in a relationship for three years and that the allegations were baseless.
Police said statements from both sides have been recorded, and a detailed investigation is underway. Sameer remains hospitalised, and appropriate legal action will be taken based on findings.
In a video statement shared on social media, the 20-year-old woman alleged that Sameer had given her an intoxicant, recorded videos without her consent, and sexually assaulted her. She lodged a complaint alleging rape and blackmail, which police are investigating.
In another video, Sameer denied the allegations, claiming the video was recorded with consent and that the accusations were made under pressure.
Former Hubballi-Dharwad Urban Development Authority (HDUDA) chairman Nagesh Kalburgi termed the incident a serious matter and urged police to take strict action.
Police said the case involves multiple complaints from both sides, and further investigation is underway.
