IndiGo crisis continues as Bengaluru tour operators fear future problems
Bengaluru: Nearly a week after IndiGo began cancelling the flights, travel agencies and tour operators in Bengaluru say they are still struggling and are unsure how long the situation will continue.
According to a report published by Deccan Herald on Tuesday, some operators said the past few days have been filled with frustrated calls from customers, as they repeatedly rebooking/rescheduling tickets.
Karthik, manager of Nesara Tours LLP, reportedly said for his company, the scale of disruption caused by the crisis has been unprecedented. In the last week, more than 20 flights that we booked were cancelled.
“Some of our customers who were supposed to return to the city on Friday, were stranded after their flight was cancelled. They only managed to get back two days later, that too after we booked them on a different flight,” DH quoted Karthik as saying.
He said that although IndiGo had rescheduled their flight for Tuesday, it wasn’t confirmed
What frustrated agents and passengers is that in most cases of flight cancellations, passengers or operators had to pay for accommodations and other arrangements from their own pockets.
Karthik reportedly said, Bengaluru to Delhi was earlier Rs 9,000–10,000. Now it is Rs 20,000–25,000 on other flights. It is not easy to rebook customers as they have to pay extra.
Another operator, Suhas from Evergreen Tours, reportedly said IndiGo’s customer support has been almost unreachable. He said that they will continue to temporarily pacify their clients by reassuring them that things will be resolved soon as they fear they might lose business.
This week, they were “thankfully” spared major trouble as they had few IndiGo bookings. But the relief, he admits, is temporary. “We have already booked for December-end and January.” “There is anxiety because if this is not rectified, and if it recurs later, it will badly affect us. Entire trips will be cancelled,” DH quoted Shamant, proprietor of Sanman Travels as saying.
As per the report, unlike agencies that only book tickets, Shamant’s firm handles full travel packages including hotels, transport and logistics. If even one flight gets cancelled, the whole plan collapses. We are definitely worried about future bookings, he said.
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UP govt committed to providing housing to needy: Adityanath
Gorakhpur (UP) (PTI): Uttar Pradesh Chief Minister Yogi Adityanath on Thursday said the state government would ensure housing for the needy and extend adequate financial assistance for the treatment of those suffering from serious illnesses.
During his visit to Gorakhpur, he heard grievances of people at a ‘Janata Darshan’ programme held at the Gorakhnath Temple.
Addressing the gathering, Adityanath said the government is committed to ensuring that every eligible and needy person benefits from welfare schemes and that all public grievances are resolved effectively.
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He interacted with around 100 people and listened to their complaints individually at the Mahant Digvijaynath Smriti Bhavan premises, an official statement said.
The chief minister directed administrative and police officials to ensure time-bound, fair and satisfactory redressal of issues.
He also instructed the police to take prompt and strict action in matters related to law enforcement.
During the interaction, a woman raised her concern regarding lack of housing, to which the chief minister assured that she would be provided a house under a government scheme.
People seeking financial help for treatment of serious ailments were also assured that lack of funds would not hinder medical care.
Adityanath directed officials to promptly prepare estimates for advanced medical treatment of needy patients and ensure timely assistance.
