IndiGo offers travel vouchers worth Rs 10,000 to passengers severely impacted during Dec 3-5
New Delhi (PTI): IndiGo, which has been facing significant operational disruptions, on Thursday announced that it will offer travel vouchers worth Rs 10,000 to each passenger whose flights were cancelled or delayed for long during December 3-5.
The compensation would be in addition to the amount that needs to be provided to passengers for flight cancellations under DGCA norms.
In a statement, IndiGo said it regrettably acknowledges that part of its customers travelling on December 3, 4 and 5 were stranded for many hours at certain airports, and a number of them were severely impacted by congestion.
"We will offer travel vouchers worth Rs 10,000 to such severely impacted customers. These travel vouchers can be used for any future IndiGo journey for the next 12 months," it said.
The country's largest airline is also facing regulatory heat, and authorities have directed it to reduce winter schedule flights by 10 per cent to stabilise its operations. The carrier was operating around 2,300 flights a day till the disruptions began on December 2.
"This compensation is in addition to the commitment under the existing government guidelines, as per which, IndiGo will provide compensation of Rs 5,000 to Rs 10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time," the statement said.
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Power bank catches fire inside stationary IndiGo plane at Chandigarh airport; all evacuated
New Delhi (PTI): The power bank of a passenger onboard a stationary IndiGo aircraft caught fire at the Chandigarh airport on Tuesday, and all passengers and the crew were evacuated, according to a source.
In a statement, the airline said that when IndiGo flight 6E 108 from Hyderabad to Chandigarh was stationary after landing, an incident involving a customer's personal electronic equipment catching fire was reported.
"In the interest of safety, an immediate evacuation was carried out, and all the relevant authorities were immediately informed. All customers have been safely moved to the terminal and are being attended to by the team to ensure their well-being," the statement said.
The source said that soon after the aircraft landed, there was smoke coming from one of the overhead bins and all onboard were evacuated.
The smoke was due to the power bank catching fire, the source said, adding that no one sustained major injuries.
Details about the number of passengers could not be ascertained.
