IndiGo processed Rs 610 cr refunds so far, delivered 3,000 baggages: Govt
Mumbai (PTI): IndiGo has processed refunds totalling Rs 610 crore so far against cancelled or severely delayed flights, and delivered 3,000 pieces of baggage to passengers across the country as of Saturday, the government said on Sunday.
It also said the aviation network is moving swiftly towards full normalcy, and all corrective measures will remain in place until operations stabilise entirely.
On Saturday, the government had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, and ensure baggage separated from travellers are delivered in the next two days.
Further, the civil aviation ministry said the airline should ensure that baggage separated from passengers due to flight cancellations or delays should be traced and delivered to them in the next 48 hours.
"IndiGo has so far processed refunds totalling Rs 610 crore. No additional fees are permitted for rescheduling travel impacted by cancellations. Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience," the aviation ministry said in a release.
Stating that the ministry has taken rapid and decisive steps to address the disruption caused by the recent IndiGo operational crisis and to ensure that passengers do not face continued inconvenience, it said air travel operations across the country are stabilising at a fast pace.
All other domestic airlines are operating smoothly and at full capacity, while IndiGo's performance has shown steady improvement on Sunday, with flight schedules moving back towards normal levels, the government said.
It also said that IndiGo's flight operations have increased from 706 on Friday to 1,565 on Saturday and are likely to reach up to 1,650 by the end of Sunday.
"Continuous communication is mandated throughout the process. With this push, IndiGo has successfully delivered 3,000 pieces of baggage to passengers across India as of Saturday," it added.
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Holiday turns to heartbreak: 7 years after husband's death, Thane woman loses 3 kids in road crash
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Thane (PTI): "Mom, we will be back in two or three days," were the final words three siblings uttered to their mother before leaving their residence in Diva town of Thane district for a short holiday at a relative's place.
Hours later, those words returned to haunt a devastated mother as the news of their deaths in a horrific road accident on Monday morning shattered her world forever.
The siblings, Sneha Mohape (22), Manasi (20), and their brother Prathamesh (17), were among the 11 people who were killed in a head-on collision between a van packed with passengers and a cement mixer truck on a newly constructed bridge over the Ulhas River near Raite village under Kalyan taluka.
The tragedy has wiped out the entire support system of Anjana Mohape, a single mother who had been raising her children with grit and determination since her husband's death seven years ago.
Working as a domestic help, Anjana had ensured her children pursued their education, hoping they would soon stand on their own feet and lift the family out of financial hardship.
"She lived for them. After losing her husband, these three were her only reason to keep going," said Nathu Mohape, a family member.
"They were bright children with dreams of helping their mother. Now, everything is gone in an instant," said the distraught family member.
The siblings were headed to their uncle's house in Panhe village under Murbad taluka of the district to spend their college holiday.
The accident was so severe that the van was reduced to a heap of metal, leaving no room for survival for the Mohape trio.
The last rites of the three siblings will be performed in their native village, family sources said.
While local residents rushed to the spot to initiate a rescue operation, the impact had already claimed the lives of nearly a dozen passengers.
The crash has sparked fresh outrage among locals regarding heavy vehicles on the Kalyan-Ahilyanagar National Highway.
Residents alleged that lorries, mixer and dumper trucks engaged in construction work frequently violate speed limits and safety norms on the highway.
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