NCDRC directs Jet Airways to pay Rs 1 lakh to passenger for preponing flight without informing
New Delhi, Aug 13: The apex consumer commission has directed Jet Airways to pay a compensation of Rs 1 lakh along with interest to a Chhattisgarh resident for preponing a flight without informing him in June 2012 due to which he could not appear in an examination scheduled for the next day.
The commission held that Jet Airways India Limited was deficient in rendering services by not intimating to Dr Akash Lalwani the change in schedule of the flight, which left more than 10 hours before the scheduled departure.
Lalwani had booked his flight ticket through an online portal, Yahoo Tour and Travels, booking tickets on behalf of Jet Airways.
The commission said that it was for Jet Airways to ascertain the details of Lalwani and intimate him of the change in flight schedule.
"Though the case of Yahoo Tour and Travels is that it had provided all the details of the complainant to Jet Airways assuming that the details were not provided, it was for Jet Airways to ascertain the details of the passenger from the travel agent and intimate the change of time to him.
"That admittedly was not done. Therefore, Jet Airways India Ltd. was clearly deficient in rendering services to the complainant it having not intimated the change in the schedule time of the flight to him," Presiding of the commission V K Jain said.
According to Lalwani's complaint, he had booked a flight to from Raipur to Kolkata on June 9, 2012.
The flight which was to depart at 9.25 pm was combined with another flight which left at 10.40 am, more than 10 hours before the scheduled departure.
The early departure led to Lalwani missing the flight due to which he could not appear in an examination scheduled for 9 am on June 10, the next day at Kolkata.
He filed a complaint with the district forum, which had directed Jet Airways and Yahoo Tour and Travels to refund Rs 38,432, comprising expenditure incurred on appearing for the examination including air ticket, taxi fare, and cost of books.
The district forum also awarded Rs 11 lakh as compensation to Lalwani, which was challenged in the state commission by both Jet Airways and Yahoo Tour and Travels.
The state consumer commission modified the compensation amount to Rs 1 lakh while maintaining the direction for payment of Rs 38,432 with interest.
The state commission's order was challenged by both, the airlines and the online travel booking site, in the NCDRC.
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Man chased, brutally stabbed inside public toilet in northwest Delhi; one arrested; juvenile held
New Delhi (PTI): An alleged road rage incident took a fatal turn when a 27-year-old factory worker was chased down by assailants and stabbed multiple times inside a public toilet in northwest Delhi's Ashok Vihar area, police said on Thursday.
According to police, the incident took place on Wednesday night, when witnesses saw the victim, Santosh Kumar, running into a public toilet in a desperate bid to save his life, with his attackers hot on his heels.
"A PCR call was received at 6:23 pm on April 8 regarding a man being stabbed inside the compound of a Sulabh Sauchalaya located at the fish market in Wazirpur Industrial Area," a senior police officer said.
A police team rushed to the spot and found the victim lying in a pool of blood inside the toilet premises. The victim, originally from Nepal, was residing in Macchi Market area, the official said.
Preliminary inquiry revealed that the incident stemmed from an altercation between the victim and a motorcycle rider. The verbal spat soon escalated into a physical scuffle, during which the accused, along with an associate, allegedly attacked Santosh with a knife.
Police sources said in a desperate attempt to save himself, the injured victim ran towards the nearby public toilet and tried to latch the door from inside. Eyewitness accounts suggest he tried to take refuge inside the public toilet and shut the door to prevent his attackers from entering. However, he was chased down, overpowered, and stabbed multiple times.
Santosh collapsed on the spot, where he later succumbed to his injuries, police said.
A case under sections 103(1) (murder) and 3(5) (common intentions) was registered at Ashok Vihar police station and an investigation was taken up.
During the probe, police arrested one accused identified as Tanish (19), a resident of CSA Colony in Macchi Market area, and apprehended a juvenile allegedly involved in the incident.
Police said the motorcycle used by the accused, which they had abandoned while fleeing after the attack, was recovered near the crime scene.
Family members and acquaintances of the deceased expressed shock over the killing. Santosh's uncle, who reached the spot after being informed, recounted the scene.
"When I came here, I saw him lying on the floor, dead. I noticed that he had been stabbed twice. I am not aware of what exactly happened. He was just 27 years old and used to work in a steel company with me. I don't know how many people were involved in the attack. We are from Nepal, and I have been working here for 15 years. I think he was stabbed outside and later came inside the toilet to save himself. There was a bike outside which I think belonged to the attackers," he said.
Police said the motive behind the crime appears to be road rage -- a sudden and heated altercation on the road that spiralled into a violent assault resulting in the victim's death.
Efforts are underway to identify and apprehend any other persons involved in the attack. Police teams are analysing CCTV footage from the surrounding area and examining local witnesses to piece together the sequence of events.
