Scoot acted promptly regarding passengers missing Amritsar-Singapore flight on Jan 18: DGCA
New Delhi (PTI): The Directorate General of Civil Aviation (DGCA) on Saturday said there was prompt response from Scoot with regard to many passengers missing its Amritsar-Singapore flight due to rescheduling of the departure timing on January 18.
The timing of the flight was changed on account of the prevailing foggy conditions at the Amritsar airport, according to the regulator.
In a statement, DGCA said it had sought a report from Scoot regarding the January 18 flight -- which departed from Amritsar to Singapore in which 17 passengers were affected as they were not informed by their travel agent about the change in time.
Citing the options provided by the airline to the affected passengers, the watchdog said the passengers were looked after and appreciated the prompt response from the airline.
The affected passengers were given the option to rebook free in another flight within 14 days, 120 per cent refund in form of vouchers or 100 per cent refund by mode of payment, the statement said.
Scoot is a low-cost subsidiary of Singapore Airlines.
On January 19, Scoot apologised for the inconvenience caused to the passengers and said it was working to provide affected customers with the necessary assistance.
"Due to inclement weather conditions affecting departures, the flight was retimed to depart Amritsar at 3.45 pm, instead of the original departure timing of 7.55pm. Affected passengers were notified in advance of the departure time change, through email and/or SMS, where possible based on the contact details provided," it had said in a statement.
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4 held for sexually assaulting woman, girl on moving bus after social media alert in UP's Agra
Agra (UP) (PTI): Four people were arrested, after a prompt response by police following a social media alert, for allegedly sexually assaulting a woman and a girl inside a moving bus here, officials said on Tuesday.
According to an official police statement, at 12:27 am on April 27, information was received on the social media platform X about an incident of sexual assault on a bus travelling from Kanpur to Ahmedabad, which was approaching Namner crossing in Agra.
Acting under the direction of Police Commissioner Deepak Kumar, the Agra Police social media team immediately alerted the Rakabganj police station within minutes and coordinated with the victims to confirm the incident and obtain the exact location, it stated.
Police teams launched intensive checking at Namner crossing and intercepted the bus as it reached the spot. The four accused involved in the incident were apprehended on the spot, and legal action was initiated against them, the statement said.
The police said the swift response and coordination between the social media team and field units ensured timely action, bringing relief to the victims and other passengers, who expressed gratitude towards the police, it added.
