Supreme Court asks Centre to reply on plea for appointment of Grievance Officer at WhatsApp
New Delhi, Oct 8 : The Supreme Court Monday asked the Centre to file its reply on a plea alleging that WhatsApp does not comply with the Indian laws, including the provision for appointing a grievance officer.
A bench of Justices R F Nariman and Navin Sinha granted time to the Centre to file the reply after Additional Solicitor General Maninder Singh said that various issues have been raised in the petition and it needs time to file the response.
The top court had issued notice to the Centre and WhatsApp on a plea filed by an NGO, Centre for Accountability and Systemic Change (CASC), which also sought to restrain the platform from proceeding with its payment service unless it fully complies with the Reserve Bank of India (RBI) provisions.
WhatsApp reportedly has over 200 million users in India and almost one million people are "testing" its payments service. India is one of the largest bases for the Facebook-owned company that has over 1.5 billion users globally.
In its plea, the CASC said that to open a bank account, a customer needs to comply with KYC norms laid down by the RBI and various other formalities.
"WhatsApp is a foreign company with no office or servers in India. To run Payments Service in India, WhatsApp is obligated to have its office and payments in India. Moreover, it is also required to have a Grievance Officer for users in India. Yet, it is being allowed to continue with its Payments and other services, without any check," the plea claimed.
It also alleged that the social media giant does not comply with tax and other laws of India, but its reach was such that it is used by everyone, be it a commoner or even the judges of the apex court.
The plea, filed through advocate Virag Gupta, said that every user has a number on WhatsApp but the messaging platform has no number through which its user can contact it for any grievance redressal.
Pointing to various internet-based crimes, it claimed that the growth of such incidents was directly proportional to the growth of the user base of messaging services like WhatsApp.
"Companies like Facebook Inc. and Google Inc. have appointed Grievance Officer for users in India, but WhatsApp has not. However, the Grievance Officer of Facebook sits in Ireland and the Grievance Officer of Google sits in USA and are thus rendered ineffective.
"In order to make Respondent No. 6 (WhatsApp) accountable, it must be directed to comply with Indian Law and appoint Grievance Officer, who shall be the person to address grievance of consumers, as well as co-ordinate with investigating agencies," the petition said.
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Suspected drones observed along IB in Jammu's Samba, being engaged: Army
Jammu, May 12 (PTI): Security forces are engaging suspected drones observed along the International Border in Samba district of Jammu region on Monday, an Army said.
This fresh incident of drone activity along the borderline comes barely hours after Prime Minister Narendra Modi’s first address to the nation following Operation Sindoor and the meeting of the DGMOs of India and Pakistan.
The Army, however, said there is no need to be alarmed.
“A small number of suspected drones have been observed near Samba in J&K. They are being engaged,” it said.
In the backdrop of the situation, several areas witnessed blackouts in Samba, Kathua, Rajouri, and Jammu.
Lights were switched off at the cave shrine of Mata Vaishno Devi and along its track as a precautionary measure, sources said.
On Monday, talks between the DGMOs were held during which issues related to the continuing commitment that both sides must not fire a single shot or initiate any aggressive or inimical action against each other were discussed, the Indian Army said.
It was also agreed that both sides would consider immediate measures to ensure troop reduction along the borders and in forward areas, it added.
The situation remained largely peaceful across Jammu and Kashmir, with no incidents of ceasefire violation reported along the Indo-Pak border Sunday overnight — marking the first calm night after 18 days of hostilities following the Pahalgam terror attack that left 26 people — mostly tourists — dead.
India and Pakistan on Saturday reached an understanding to cease all firing and military actions on land, air, and sea with immediate effect, following four days of intense cross-border drone and missile strikes that brought the two countries to the brink of full-scale war.
Eighteen days of intense hostilities following the Pahalgam terror attack and Operation Sindoor, which brought India and Pakistan to the brink of war, ended with a ceasefire that restored calm along the Line of Control, the International Border, and the hinterland in Jammu and Kashmir. The Army thwarted Pakistan’s Hamas-style kamikaze drone attacks during the escalation.
Since the night of April 24, hours after India suspended the Indus Waters Treaty in response to the Pahalgam terror attack, Pakistani troops repeatedly targeted Indian positions along the LoC — beginning in the Kashmir Valley and quickly expanding to the Jammu region.
The latest hostilities began in the northern districts of Kupwara and Baramulla in the Kashmir Valley, before spreading southwards to Rajouri, Poonch, Akhnoor, and the Pargwal sector along the International Border in Jammu district. The firing affected five border districts — Baramulla, Kupwara, Poonch, Rajouri, and Jammu.
The recent round of cross-border firing further undermined the ceasefire agreement reached in February 2021, which has largely been seen as ineffective due to Pakistan’s frequent violations along the 740-km-long LoC.
The April 22 terror attack, which claimed the lives of 26 people — mostly tourists — in Pahalgam’s Baisaran valley, triggered a strong response from the central government.
The India-Pakistan border stretches over 3,300 kilometers, divided into three segments: the International Border (IB), spanning about 2,400 km from Gujarat to Akhnoor in Jammu; the 740-km-long Line of Control (LoC) that divides Jammu and Kashmir; and the 110-km-long Actual Ground Position Line (AGPL), which separates the Siachen Glacier region.
WATCH: OP Sindoor continues. Minutes after PM Speech.
— Rahul Shivshankar (@RShivshankar) May 12, 2025
A small numbers of suspected drones being observed near Samba in J&K. Being engaged . pic.twitter.com/jmGmRkmQ26
