Dubai–Mangaluru Air India Express flight leaves passengers’ luggage behind in Dubai
Mangaluru: Passengers arriving from Dubai on an Air India Express flight to Mangaluru on Saturday evening were left angry and helpless after learning that their luggage had not arrived with them and was left behind in Dubai.
When the flight landed and travellers went to collect their baggage, they were informed by the airline staff that several bags had not been loaded due to the aircraft being “full”. The staff assured passengers that the missing luggage would arrive on the next flight from Dubai at 5 am on Sunday and would be delivered to their addresses.
The explanation, however, did little to calm the passengers. Many of them including those who had travelled just for a day or were carrying perishable items got into heated arguments with the airline staff at Mangaluru International Airport.
“Why didn’t you inform us in Dubai before taking our baggage? If there wasn’t enough space, why were we allowed to board with full tickets? You’ve given us receipts saying the luggage will reach Mangaluru but left it behind without a word. Had we known this earlier, we wouldn’t have taken this flight,” some passengers questioned.
Several travellers said they had essential items and clothes in their checked baggage. “You say the bags will come tomorrow morning, but of what use is that when some of us have to return tonight itself?” one passenger said.
Airline staff reportedly told the passengers to provide their contact details so that the luggage could be delivered to their homes once it arrived. However, many travellers said they were not satisfied with the response.
Some frequent flyers alleged that such issues were becoming common with Air India Express. “This is the third or fourth time this has happened to me,” said one passenger. Others demanded compensation for items that might get spoiled due to the delay.
The flight, which was scheduled to depart from Dubai at 12 pm and reach Mangaluru by 5:30 pm, took off only around 2:30 pm and landed at 7:20 pm. Upon arrival, the baggage issue came to light, leaving many passengers frustrated and angry with the airline’s handling of the situation.
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Indigo fiasco: B'luru airport suffers disruptions; over 102 services cancelled, KIAL issues advisory
Bengaluru: IndiGo’s service disruption at Bengaluru’s Kempegowda International Airport continued for the fourth consecutive day, leading to the cancellation of over 102 flights on Friday. Many passengers were stranded for more than 12 hours.
According to reports, 52 arrivals and 50 departures were cancelled.
Passengers expressed widespread anger over IndiGo’s lack of proper communication and shared videos and updates on social media highlighting the chaotic situation.
Some users alleged that the airline intentionally cancelled flights to indirectly pressure the Directorate General of Civil Aviation (DGCA) into rolling back the newly introduced ‘weekly rest’ clause under the Flight Duty Time Limitation (FDTL) norms.
A user wrote, “An airline that had two years to meet global standards managed to blackmail the government and force a rollback. What about passenger safety and pilot health? The problem is we will keep flying IndiGo because there is no option.”
An airline company that had two years to meet global standards has managed to blackmail the government and forced it to toll back.
What about passenger safety? Pilot health? Problem is we will keep flying indigo because there is no option pic.twitter.com/cpbwf4SM5D
— Snehesh Alex Philip (@sneheshphilip) December 5, 2025
Another commented, “So the blackmail by @IndiGo6E worked. What about the problems faced by passengers? No accountability?”
So the blackmail by @IndiGo6E worked. What about the problems faced by the passengers. No accountability?? pic.twitter.com/9DNxmH8b0I
— CA Brindavan Giri (@BrindavanG) December 5, 2025
The widespread cancellation came owing to pilot and crew crunch after the DGCA introduced crew shortages triggered by the rollout of the new Flight Duty Time Limitation (FDTL) norms.
A social media user, Nitin Malpani shared a video about this and said, "What are you IndiGo staff doing? We have been at Bangalore airport since 8 pm last night till now. Are you playing with children, elderly and sick people just to change the work schedule of the staff?"
A video of exhausted passengers singing bhajans while waiting at the airport has also gone viral.
Meanwhile, at a time when Indigo cancelled flights to major cities, ticket prices of other airlines sharply surged.
As per reports, the New Delhi–Chennai one-way fare touched nearly ₹66,000, while fares on the Mumbai and Kolkata routes also crossed ₹38,000.
A passenger reported that an Air India ticket from Bengaluru to New Delhi for Saturday evening had risen to nearly ₹34,000, leaving many with no choice but to pay increased prices.
Bengaluru airport issues advisory
In a statement issued on Friday, Bengaluru airport authorities said that IndiGo flights to Mumbai and Delhi had been cancelled and advised passengers to check their flight status directly with the airline before arriving at the airport.
They added that their teams were working with IndiGo and other stakeholders to decrease inconvenience and assist passengers affected by the disruption.
ಇಂಡಿಗೋ ಮೂಲಕ ಕೆಂಪೇಗೌಡ ಅಂತಾರಾಷ್ಟ್ರೀಯ ವಿಮಾನ ನಿಲ್ದಾಣ ಬೆಂಗಳೂರಿನಿಂದ ಪ್ರಯಾಣಿಸುತ್ತಿರುವ ಪ್ರಯಾಣಿಕರು ದಯವಿಟ್ಟು ಈ ಸೂಚನೆಯನ್ನು ಪರಿಶೀಲಿಸಿ. ನಿಮ್ಮ ಸಹಕಾರಕ್ಕಾಗಿ ಧನ್ಯವಾದಗಳು.#ಪ್ರಯಾಣಸಲಹೆ #ಇಂಡಿಗೋ #ಕೆಂಪೇಗೌಡಅಂತಾರಾಷ್ಟ್ರೀಯವಿಮಾನನಿಲ್ದಾಣಬೆಂಗಳೂರು #ಬೆಂಗಳೂರುವಿಮಾನನಿಲ್ದಾಣ #ವಿಮಾನ pic.twitter.com/SLV6Nl69B9
— ಕೆಂಪೇಗೌಡ ಅಂತಾರಾಷ್ಟ್ರೀಯ ವಿಮಾನ ನಿಲ್ದಾಣ ಬೆಂಗಳೂರು (@blrairport_kn) December 5, 2025
Need a sanitary pad for my daughter !
A video of a distressed father pleading for a sanitary pad for his daughter amid the chaos has gone viral across social media platforms, sparking outrage on social media.
In the video, the man can be heard saying, “My daughter needs a pad. Blood is coming out.” He is also seen repeatedly requesting a female staffer for a sanitary pad, but she allegedly refuses.
The video has gone viral, with strong reactions from netizens.
"Need sanitary pad for my daughter," a visibly angry man could be heard venting at the Indigo crew amid hundreds of flight cancellations leaving passengers, in dire need of basic amenities, stranded for hours. pic.twitter.com/TRlMA27DVS
— Piyush Rai (@Benarasiyaa) December 5, 2025
One user wrote, “What kind of airports do we have where even basic emergency services are unavailable?”
What kind of airports we have where we didn't even have basic emergency services.
— Himanshu (@himanshukr2841) December 5, 2025
Another commented, “Welcome to the world’s fourth-largest economy, where one airline brings the aviation ministry to its knees, and ministers get away with zero accountability.”
Welcome to the worlds fourth economy where one airlines brings the aviation ministry to it’s knees @PMOIndia And the ministers get away with zero accountability
— Pintoo Ganguly (@pintooganguly) December 5, 2025
What caused the IndiGo fiasco?
The disruption at India’s largest carrier, which has a control of over 60% of the domestic market comes after crew shortages, which were triggered by the rollout of DGCA’s new Flight Duty Time Limitation (FDTL) norms.
According to a NDTV report, the airline has said that it expects to completely restore its normal services within three to four days.
However, following chaos at major airports, DGCA rolled back the newly implemented FDTL norms on Friday.
