Family alleges unjust treatment by Air India staff at Mangalore Airport, writes letter to KCDRC
Mangaluru: In an incident reported at Mangalore Airport (IXE) on March 28, 2024, a family's much-anticipated vacation turned into a nightmare due to alleged mistreatment by Air India check-in staff. Zubair Shiek Usman Saheb, a resident of Bismillah Manzil, Mohalla House, Pranthya Village, Moodbidri, has penned a letter to the Karnataka Consumer Disputes Redressal Commission detailing the traumatic events his family endured.
According to Zubair Saheb's account, his family, comprising his wife and three minor children, arrived punctually at the airport for their journey to Dubai via Air India flight AI 680, scheduled for 7:55 AM (later rescheduled to 8 AM). Despite their timely arrival and adherence to all procedures, they were unexpectedly directed by Air India check-in staff to wrap their already well-conditioned bags additionally.
Reluctantly complying with the staff's directive, the family returned to the counter only to face the shocking denial of their boarding passes, allegedly due to perceived tardiness. Adding to the distress, their flight was a connecting one to Mumbai, where they had another flight to catch. While other passengers proceeded with boarding, Zubair’s family was left stranded, facing an inexplicable denial.
The situation was particularly harrowing for the minor children, who were left in tears and confusion, grappling with the unjustifiable denial of boarding. Zubair highlighted the emotional and psychological toll inflicted upon his family, compounded by the financial losses amounting to a minimum of 63,537.00 INR.
Seeking recourse for the grievances incurred, Zubair Saheb implored the Karnataka Consumer Disputes Redressal Commission to conduct a thorough investigation into the events of that day. He urged the commission to utilize available documentation and CCTV footage to verify the claims and hold Air India accountable for the alleged negligent and unprofessional conduct of its staff.
In his plea for justice, Zubair requested compensation of not less than Rs 10 Lakhs, emphasizing the need for deterrent measures against future instances of misconduct by service providers. He expressed his trust in the impartiality and efficacy of the judicial process, affirming his cooperation in the pursuit of justice.
Zubair also highlighted a perplexing observation that on the same day, their luggage underwent no wrapping scrutiny when they later boarded an Air India Express flight to Dubai from the same airport.
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Bad timing: Fraudsters call senior Indore cop during press briefing to pull off 'digital arrest'
Indore, Nov 24: Some online fraudsters got their target and timing horribly wrong on Sunday after they attempted to "digitally arrest" a senior police official with an automated call over "credit card misuse" while he was addressing a press conference in Indore in Madhya Pradesh.
"The caller informed that I had misused my credit card and as a result a case had been registered with Andheri West police station in Mumbai. I was having a press briefing at the time. I was told my bank account would be blocked and was asked to visit the police station in two hours," Additional Deputy Commissioner of Police (ADCP) of Indore crime branch Rajesh Dandotia told PTI.
The official said he told the caller he would not be able to make it to Mumbai from Indore at such short notice.
"The caller told me he would be connect me to someone from the police station. He then connected me to another person, who asked me to wait. He said he would talk to his senior officer to see if my statement could be recorded via video call. When he saw me in police uniform, he immediately disconnected the video call," the official narrated.
Dandotia said he asked media persons to record a video so that people can be made aware of such cyber crimes and digital arrest.
Digital arrest is a modus operandi of cyber criminals who threaten a person with arrest, force the person to remain confined in a room while keeping him or her under electronic surveillance and then extort money on the pretext of "clearing" him or her of charges.
जब एडीसीपी क्राइम इंदौर को ही आ गया डिजिटल अरेस्ट के लिए कॉल pic.twitter.com/H965PKz1Mo
— SanjayGupta_Journalist (@sanjaygupta1304) November 24, 2024
