Mangaluru International Airport earns ACI Level 4 accreditation for customer experience
Mangaluru (Karnataka), Jul 26 (PTI): Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday.
The accreditation, awarded on July 16, 2025, is valid for one year and follows the airport’s attainment of Level 3 accreditation in February 2024, they said.
According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector.
According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme.
Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated.
The spokesperson for the airport said, “This Level 4 accreditation is a testament to our team’s dedication to providing a seamless and memorable journey for travellers. We remain committed to being a modern and efficient gateway for the region.”
The airport’s strategy, customer insights, digital innovation, and governance were among the factors evaluated for the accreditation.
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Gurugram: Four college students held for night-time thefts of car tyres, rims
Gurugram (PTI): The Gurugram Police has busted an alleged tyre-theft gang that was active in the city for the past two months, police said on Saturday.
Four students from different colleges were arrested for allegedly stealing tyres and rims of vehicles parked outside houses and hotels during the night, police said, adding that the accused squandered the proceeds of theft on lavish escapades at clubs.
According to an official, the accused have confessed to 14 cases of tyre and rim thefts, and all four have been taken on a two-day police remand after being produced in court.
The accused were identified as Rishikesh (23), a chartered accountancy student from sector-39 Jharsa; Arjun (22), a native of Siwana village in Jhajjar studying BA (LLB) at Baba Mastnath University, Rohtak; Piyush Rana (23), resident of Jodhpur village in Palwal and a student of B Com in Gurugram University; and Tushar Kumar (22), a native of Bihar's Munger and a B Com student of DSD college, Gurugram.
According to the police, a crime branch team nabbed the gang on Friday.
A senior investigating officer said, during interrogation, the accused revealed that they would go out at night in a blue Maruti Suzuki Fronx car belonging to Arjun.
They would park the car near the target vehicle and, using a jack and other tools, removed the tyres, including the rims. Then, they would leave the vehicle on bricks and load the stolen tyres on to the Fronx before fleeing, the officer added.
The vehicle used in the crimes will be impounded soon, a Gurugram Police spokesperson said.
"During interrogation, the accused revealed that they are childhood friends and have studied together. All of them are fond of parties and clubs, and began stealing when they couldn't get pocket money from home. They had been actively involved in thefts for the past two months," he added.
