Mangaluru International Airport earns ACI Level 4 accreditation for customer experience
Mangaluru (Karnataka), Jul 26 (PTI): Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday.
The accreditation, awarded on July 16, 2025, is valid for one year and follows the airport’s attainment of Level 3 accreditation in February 2024, they said.
According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector.
According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme.
Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated.
The spokesperson for the airport said, “This Level 4 accreditation is a testament to our team’s dedication to providing a seamless and memorable journey for travellers. We remain committed to being a modern and efficient gateway for the region.”
The airport’s strategy, customer insights, digital innovation, and governance were among the factors evaluated for the accreditation.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Karnataka BJP MLA caught taking Rs 5 lakh bribe remanded to judicial custody
Bengaluru (PTI): BJP MLA Dr Chandru Lamani, caught allegedly accepting a Rs 5 lakh bribe from a contractor, has been remanded to judicial custody until March 3.
The Shirahatti MLA, a doctor, was brought from Gadag to Bengaluru on Saturday night and produced before a Special Court for Public Representatives, sources said.
The court remanded him to custody until March 3.
The MLA was caught in a Lokayukta trap following a complaint by Vijay Pujar, a Class-1 contractor from Chinchali in Gadag district.
Lokayukta officials said the alleged bribe was linked to Minor Irrigation Department works, including the construction of retaining walls along a road. The accused had demanded Rs 11 lakh from the complainant to execute the project, and Rs 5 lakh was accepted during the trap.
Along with Lamani, his personal assistants, Manjunath Valmiki and Guru Naik, were also arrested in connection with the case.
