Mangaluru International Airport earns ACI Level 4 accreditation for customer experience
Mangaluru (Karnataka), Jul 26 (PTI): Mangaluru International Airport has earned the prestigious Level 4 accreditation in Airport Customer Experience from Airports Council International (ACI), positioning itself among a select group of global airports recognised for excellence in customer-centric service, officials said on Saturday.
The accreditation, awarded on July 16, 2025, is valid for one year and follows the airport’s attainment of Level 3 accreditation in February 2024, they said.
According to a statement from the airport spokesperson here, the ACI programme is the first global initiative dedicated to advancing customer experience management in the aviation sector.
According to ACI, Level 4 accreditation demonstrates a strong foundation of customer-focused practices and a readiness for the strategic, enterprise-wide transformation required to reach Level 5 — the highest level of the programme.
Over the past year, the airport has implemented several key initiatives including the launch of the Adani OneApp and Digi Yatra, deployment of AI-based surveillance systems, smart cleaning robots, improved flight information displays, and free Wi-Fi kiosks. These upgrades have not only enhanced operational efficiency but also improved the overall passenger experience, it stated.
The spokesperson for the airport said, “This Level 4 accreditation is a testament to our team’s dedication to providing a seamless and memorable journey for travellers. We remain committed to being a modern and efficient gateway for the region.”
The airport’s strategy, customer insights, digital innovation, and governance were among the factors evaluated for the accreditation.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Illegally stored gas cylinders seized
Thane (PTI): Authorities have seized illegally stored 1,839 gas cylinders and seven vehicles worth over Rs 67 lakh in the Dombivli MIDC area of Thane district, officials said on Saturday.
A special vigilance team of the Mumbai Rationing Department detected an illegal storage of domestic and commercial LPG cylinders in Phase-2 of Dombivli (East).
Cylinders belonging to multiple gas agencies were found stockpiled in closed vehicles, unauthorised warehouses, and open sheds without mandatory permissions from the Explosives Department, Fire Department, or oil companies, according to an official release.
