Mangaluru International Airport receives level-3 accreditation from ACI
Mangaluru, Feb 16: The Mangaluru International Airport has received the coveted level-3 airport customer experience accreditation from the Airports Council International (ACI), a release from the MIA here said on Friday.
Issued by the ACI on February 2, the accreditation is valid for one year. The airport had received the level-2 accreditation in December 2022.
The accreditation aims to further strengthen the continued endeavour of this public asset to enhance customer experience. Airports that participate in this process undergo a comprehensive assessment and training that includes stakeholder-employee engagement and staff development.
It is the only accreditation programme in the airport industry worldwide that provides a 360 degree view of customer experience management.
The level-3 accreditation recognises MIA for advanced practices on the specific domain of service design and innovation, airport culture, governance, operation improvement, measurement, customer understanding and strategy.
The MIA is the first airport in India under the 5 million passenger category to reach this coveted milestone, the release said.
Luis Felipe de Oliveira, director general and CEO at ACI - ACI World in a LinkedIn post congratulated Mangaluru International Airport on achieving the accreditation, which will be conferred at the annual ACI customer experience global summit that will be held at Atlanta, USA from September 24 to 26 this year.
The airport has now set its sights on the level-4 of this accreditation, which necessitates airport-community collaboration, the release said.
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FIR registered against nurse, doc, pvt hospital mgt after finger of infant partially severed
Bengaluru (PTI): A case was registered against the nurse, doctor and management of a private hospital here for alleged negligence after the finger of a six-month-old baby boy was partially severed during the discharge process, police said on Wednesday.
According to police, in his complaint, Vijay Kumar said that on February 19, he took his six-month-old child to a private hospital in Indiranagar here for consultation after he developed fever and cold. As per the doctor's advise, he was admitted for further treatment at about 10.57 am.
He was to be discharged at 3 pm on February 24 and accordingly, the hospital bill was paid while the discharge process was going on in the ward.
At the time of discharge, the nurse on duty removed the drip. While removing the dressing, she allegedly cut the tip of the little finger on the child's left hand. Due to this, the child suffered severe pain and injury, he alleged, as per the FIR.
"Immediately thereafter, the child was taken to the emergency ward, where dressing was done and a plaster was applied. Initially, the concerned staff informed us that it was not a major injury and that since the child is small, it would heal on its own. However, due to their negligence, my 6-month-old child sustained a serious injury to the little finger of his left hand, causing immense pain and damage," the FIR read.
Based on the complaint, a case was registered under section 125 (b) (act endangering life or personal safety of others) of the Bharatiya Nyaya Sanhita against the nurse, doctor and the management of the hospital and the matter is being investigated.
