Mangaluru International Airport receives level-3 accreditation from ACI
Mangaluru, Feb 16: The Mangaluru International Airport has received the coveted level-3 airport customer experience accreditation from the Airports Council International (ACI), a release from the MIA here said on Friday.
Issued by the ACI on February 2, the accreditation is valid for one year. The airport had received the level-2 accreditation in December 2022.
The accreditation aims to further strengthen the continued endeavour of this public asset to enhance customer experience. Airports that participate in this process undergo a comprehensive assessment and training that includes stakeholder-employee engagement and staff development.
It is the only accreditation programme in the airport industry worldwide that provides a 360 degree view of customer experience management.
The level-3 accreditation recognises MIA for advanced practices on the specific domain of service design and innovation, airport culture, governance, operation improvement, measurement, customer understanding and strategy.
The MIA is the first airport in India under the 5 million passenger category to reach this coveted milestone, the release said.
Luis Felipe de Oliveira, director general and CEO at ACI - ACI World in a LinkedIn post congratulated Mangaluru International Airport on achieving the accreditation, which will be conferred at the annual ACI customer experience global summit that will be held at Atlanta, USA from September 24 to 26 this year.
The airport has now set its sights on the level-4 of this accreditation, which necessitates airport-community collaboration, the release said.
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ED searches: Karnataka CM Siddaramaiah accuses Centre of targeting Cong leaders
Chamarajanagara (Karnataka) (PTI): Karnataka Chief Minister Siddaramaiah on Tuesday accused the central government and its agencies of consistently targeting Congress members by using searches on their properties, and questioned why similar action is not taken against BJP leaders.
He was reacting to searches conducted by the Enforcement Directorate on Monday on several individuals, among them the sons of Karnataka Congress MLA N A Haris and the grandson of former Union Cabinet minister K Rahman Khan, in connection with a cryptocurrency-linked money laundering case.
"The central government always targets Congress leaders. Will they raid the houses of BJP leaders?" Siddaramaiah said in response to a question. More than a dozen premises in the city were searched as part of the operation carried out by the ED under the provisions of the Prevention of Money Laundering Act (PMLA).
The premises searched comprised those of Mohammed Haris Nalapad and Omar Farook Nalapad, the sons of the MLA; Aqeeb Khan, the grandson of veteran Congress leader K Rahman Khan; and an alleged crypto hacker, Srikrishna Ramesh, alias Sriki, officials said.
The money laundering case stems from Karnataka Police FIRs and charge sheets filed in a 2017 case involving the hacking of national and international websites, theft of bitcoins, and the sale of these stolen virtual digital assets (VDAs) through crypto platforms by the alleged hacker Sriki and his associates.
Mohammed Haris Nalapad, Omar Farook Nalapad, and Aqeeb Khan are alleged to be beneficiaries of the proceeds of crime generated through this crypto-linked activity, officials added.
