Mangaluru International Airport receives level-3 accreditation from ACI
Mangaluru, Feb 16: The Mangaluru International Airport has received the coveted level-3 airport customer experience accreditation from the Airports Council International (ACI), a release from the MIA here said on Friday.
Issued by the ACI on February 2, the accreditation is valid for one year. The airport had received the level-2 accreditation in December 2022.
The accreditation aims to further strengthen the continued endeavour of this public asset to enhance customer experience. Airports that participate in this process undergo a comprehensive assessment and training that includes stakeholder-employee engagement and staff development.
It is the only accreditation programme in the airport industry worldwide that provides a 360 degree view of customer experience management.
The level-3 accreditation recognises MIA for advanced practices on the specific domain of service design and innovation, airport culture, governance, operation improvement, measurement, customer understanding and strategy.
The MIA is the first airport in India under the 5 million passenger category to reach this coveted milestone, the release said.
Luis Felipe de Oliveira, director general and CEO at ACI - ACI World in a LinkedIn post congratulated Mangaluru International Airport on achieving the accreditation, which will be conferred at the annual ACI customer experience global summit that will be held at Atlanta, USA from September 24 to 26 this year.
The airport has now set its sights on the level-4 of this accreditation, which necessitates airport-community collaboration, the release said.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Former minister C M Ibrahim announces to launch new regional party for Karnataka
Kalaburagi: Two years after being expelled from the Janata Dal (Secular), former minister C.M. Ibrahim has announced that he will launch a new regional political party in Karnataka on January 24, reported Deccan Herald.
Speaking at a meeting organised by the Nava Karnataka Nirmana Andolana in Kalaburagi on Sunday, Ibrahim confirmed the birth of the new party.
The 77-year-old politician stated he would soon be meeting with other like-minded individuals to choose a symbol for the party.
ALSO READ: Veteran Congress leader Shamanuru Shivashankarappa laid to rest with full state honours
Ibrahim emphasised that the organisation would be guided by the principles of 12th-century social reformer Basavanna and the architect of the Indian Constitution, Dr. B. R. Ambedkar.
A veteran politician, Ibrahim served as Union Civil Aviation Minister during the tenure of H.D. Deve Gowda as Prime Minister and later headed the Karnataka unit of the Janata Dal (Secular). He was expelled from the JD(S) in 2023 on charges of anti-party activities.
His exit from the party followed sharp differences over the JD(S) decision to ally with the Bharatiya Janata Party (BJP). As the then state president of the JD(S), Ibrahim had publicly criticised the alliance, claiming it was finalised without his knowledge. He had also reportedly convened meetings of his supporters and expressed support for the INDIA bloc.
