Bengaluru (PTI): A Bengaluru couple was shocked when they noticed a snake in their Amazon package.

The snake, suspected to be a spectacled cobra, was stuck in the adhesive tape used for the packaging, said the couple, who had ordered an Xbox controller from the online retail giant.

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The couple, IT professionals from Sarjapur who wished not to be named, then made a video which went viral.

An Amazon India spokesperson said on Wednesday that the company is investigating the incident.

"The safety of our customers, employees and associates is a top priority for us. We work hard to provide customers with a trustworthy shopping experience and it's our commitment to go above and beyond to make things right for them. We take all customer complaints seriously and are investigating this incident," the spokesperson told PTI.

The couple said they had ordered an Xbox controller recently from Amazon and received a live snake in the package.

"The package was directly handed over to us by the delivery partner (not left outside). We live on Sarjapur road and captured the entire incident on camera, plus we have eye witnesses to the same," they claimed in a statement.

"The snake has been identified as a possible spectacled cobra (Naja Naja), a highly venomous snake species indigenous to Karnataka," they said.

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The snake was stuck to the adhesive tape and did not harm anyone in our household or apartment, the couple said.

They also said that they received a complete refund, but wondered "what did they get for risking their lives with a highly venomous snake."

"This is clearly a safety breach caused solely by Amazon's negligence and their poor transportation/warehousing hygiene and supervision," they alleged.

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Tehran/Islamabad: Iran has outlined a 10-point plan as the basis for upcoming talks with the United States, expected to begin in Islamabad on April 11, according to a statement from the Iranian Supreme National Security Council.

The plan lays out Tehran’s key political, military and economic demands, and is being seen as a framework for negotiations following the recent escalation in the region.

Strait of Hormuz at the centre
A major focus of the plan is the Strait of Hormuz, a critical global shipping route. Iran has proposed “controlled passage through the Strait of Hormuz in coordination with the Iranian armed forces,” which it says would give the country a unique economic and geopolitical position.

The plan also calls for the “establishment of a safe transit protocol” in the Strait that would guarantee Iran’s dominance under an agreed mechanism.

Call to end conflict
Iran has demanded “the necessity of ending the war against all elements of the axis of resistance,” signalling its expectation that hostilities should stop not only in Iran but also involving allied groups in the region.

US troop withdrawal
Another key demand is the “withdrawal of US combat forces from all bases and deployment points in the region,” indicating Tehran’s long-standing position against American military presence in West Asia.

Sanctions relief and compensation
The plan places strong emphasis on economic measures. It calls for “full payment of Iran’s damages according to estimates,” along with “the lifting of all primary and secondary sanctions and resolutions of the Board of Governors and the Security Council.”

It also seeks “the release of all Iranian assets and properties frozen abroad,” which have been a major point of contention for years.

Binding global guarantee
Finally, Iran has demanded that all these terms be formally recognised through “a binding Security Council resolution,” suggesting it wants international legal backing to ensure enforcement.

What this means
The 10-point plan reflects Iran’s broader push for security guarantees, economic relief and regional influence. The upcoming talks in Islamabad are expected to test how far both sides are willing to negotiate on these demands.