Bengaluru police to deploy AI-based Multilingual voice agent for 112 helpline
Bengaluru: In a major move aimed at ensuring inclusive and accessible emergency services, the Bengaluru city police is set to deploy an AI-powered multilingual voice agent on the 112 emergency helpline. This advanced system will allow callers to seek assistance in a range of Indian and foreign languages, easing communication challenges often faced by migrant workers, international tourists, and students, reported Moneycontrol.com.
According to a tender floated by the city police, the AI voice assistant will initially support Indian languages such as Bengali, Gujarati, Odia, Manipuri, Kashmiri, Nepali, and Assamese. It will also cater to international callers by offering language options including Spanish, French, and Arabic.
The document accessed by Moneycontrol.com further states that the AI system is flexible and can be quickly trained to accommodate additional languages based on future requirements.
Quoting an official, Moneycontrol.com reported, “The AI voice assistant can understand and communicate in multiple languages. It will be integrated into the Emergency Response Support System (ERSS 112) to help eliminate the language barriers that often delay or block emergency response.”
Currently, the 112 helpline is staffed by around 100 personnel proficient in Kannada, English, and Hindi. Some staff members can also handle Tamil, Telugu, and Malayalam. However, with the city being a magnet for people from across India and beyond, the limitations of human language proficiency have posed challenges during crisis calls. The integration of AI tools is expected to address these issues comprehensively.
The development comes in the wake of a recent controversy where Bengaluru Police were accused of asking a Spanish tourist to speak in Kannada during a burglary emergency. However, police clarified that no such call was received at the time and the issue was acted upon the following morning based on a neighbour’s report.
Beyond simple translation, the AI voice agent will have the ability to adapt its responses based on the nature of the emergency. Whether it’s a missing child, a medical emergency, or a fire, the system can frame context-specific questions and relay information to relevant departments such as ambulances or fire brigades. Equipped with location-tracking capabilities, it will also help pinpoint callers’ positions more accurately.
A senior police official, speaking to Moneycontrol.com, stated, “In situations where every second counts, being able to communicate instantly in one’s native language could be the difference between life and death.”
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Iran''''s Mexico Embassy says Iran is negotiating with FIFA to move World Cup matches
Mexico City (AP): Iran's Embassy in Mexico on Tuesday said the country is negotiating with FIFA to move Iran's World Cup matches from the U.S. to Mexico after President Donald Trump discouraged the team from attending the tournament, citing safety concerns.
It was unclear whether such talks are happening with FIFA, which did not immediately respond to requests for comment. Iranian officials have previously said it is up to FIFA and the U.S. to keep the team safe during the World Cup.
The Embassy posted a statement attributed to Iranian soccer federation president Mehdi Taj saying Iran wants to move its group stage matches to Mexico to ensure the safety of players and officials.
“When Trump has explicitly stated that he cannot ensure the security of the Iranian national team, we will certainly not travel to America,” the statement said. “We are currently negotiating with FIFA to hold Iran's matches in the World Cup in Mexico.”
The World Cup is being co-hosted by the United States, Canada and Mexico. Iran is scheduled to play against New Zealand on June 16 and Belgium on June 21 in Inglewood, California, before finishing group play in Seattle against Egypt on June 26.
Moving the games would be unprecedented less than three months before the start of the World Cup.
Trump said last week that the Iran team was welcome at the World Cup despite the ongoing war in the Middle East but “I really don't believe it is appropriate that they be there, for their own life and safety.”
Iran has sent mixed signals about its participation in the tournament after the U.S. and Israel launched attacks that killed the Islamic republic's Supreme Leader Ayatollah Ali Khamenei and dozens of other senior figures.
Sports minister Ahmad Donyamali told state TV last week that it was not possible to play "due to the wicked acts they have done against Iran.”
But after Trump's post the national team said on Instagram that “no one can exclude” it from the tournament and a government spokesman in Tehran stressed in it was the responsibility of FIFA and the U.S. as a co-host nation to keep players safe and secure.
“FIFA is the organizer of the World Cup,” Iran Foreign Ministry spokesman Esmail Baghaei said. “When warnings are issued at the highest level about the environment being unsafe for Iranian football players, this indicates that the host country apparently lacks the capacity and ability to provide security for such an important sporting event.”
Soccer is followed passionately in Iran, a nation of more than 90 million people which has qualified for seven men's World Cups and each of the past four editions. The team is ranked No. 20 in the world by FIFA and behind only Japan from Asia.
FIFA has not commented in recent days beyond an Instagram post by president Gianni Infantino last week that he'd received assurances from Trump that Iran was welcome at the tournament.
