Bengaluru police to deploy AI-based Multilingual voice agent for 112 helpline
Bengaluru: In a major move aimed at ensuring inclusive and accessible emergency services, the Bengaluru city police is set to deploy an AI-powered multilingual voice agent on the 112 emergency helpline. This advanced system will allow callers to seek assistance in a range of Indian and foreign languages, easing communication challenges often faced by migrant workers, international tourists, and students, reported Moneycontrol.com.
According to a tender floated by the city police, the AI voice assistant will initially support Indian languages such as Bengali, Gujarati, Odia, Manipuri, Kashmiri, Nepali, and Assamese. It will also cater to international callers by offering language options including Spanish, French, and Arabic.
The document accessed by Moneycontrol.com further states that the AI system is flexible and can be quickly trained to accommodate additional languages based on future requirements.
Quoting an official, Moneycontrol.com reported, “The AI voice assistant can understand and communicate in multiple languages. It will be integrated into the Emergency Response Support System (ERSS 112) to help eliminate the language barriers that often delay or block emergency response.”
Currently, the 112 helpline is staffed by around 100 personnel proficient in Kannada, English, and Hindi. Some staff members can also handle Tamil, Telugu, and Malayalam. However, with the city being a magnet for people from across India and beyond, the limitations of human language proficiency have posed challenges during crisis calls. The integration of AI tools is expected to address these issues comprehensively.
The development comes in the wake of a recent controversy where Bengaluru Police were accused of asking a Spanish tourist to speak in Kannada during a burglary emergency. However, police clarified that no such call was received at the time and the issue was acted upon the following morning based on a neighbour’s report.
Beyond simple translation, the AI voice agent will have the ability to adapt its responses based on the nature of the emergency. Whether it’s a missing child, a medical emergency, or a fire, the system can frame context-specific questions and relay information to relevant departments such as ambulances or fire brigades. Equipped with location-tracking capabilities, it will also help pinpoint callers’ positions more accurately.
A senior police official, speaking to Moneycontrol.com, stated, “In situations where every second counts, being able to communicate instantly in one’s native language could be the difference between life and death.”
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Boeing aircraft catches fire on runway at Denver Airport; Panicked passengers slide out amid smoke
Denver: A major accident was narrowly averted at Denver International Airport on Saturday afternoon when an American Airlines flight to Miami had to stop takeoff after its landing gear resulted in smoke and fire on the runway.
The Boeing 737 MAX 8 aircraft, operating as flight AA-3023, had 173 passengers on board, all of whom were safely evacuated. However, one person reportedly suffered a minor injury and was taken to the hospital for treatment.
A footage circulating online shows the moment panic-stricken passengers rushed down emergency slides while thick smoke rose from the aircraft’s left rear wheel.
🚨#BREAKING: Watch as People evacuate from a American Airlines jet after a left main wheels caught fire
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📌#Denver | #Colorado
Watch as passengers and crew evacuate American Airlines Flight 3023, a Boeing 737 MAX 8, at Denver International Airport. The Miami-bound jet was forced… pic.twitter.com/RmUrXYj5Jp
American Airlines, in a statement, said that the aircraft ‘experienced a maintenance issue’ with a tire on the landing gear just before taking off. “All customers and crew deplaned safely, and the aircraft was taken out of service to be inspected by our maintenance team,” the airlines added.
The US aviation watchdog, Federal Aviation Administration (FAA), is investigating the incident which led to the fire after malfunction in the landing gear.
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