Bengaluru police to deploy AI-based Multilingual voice agent for 112 helpline
Bengaluru: In a major move aimed at ensuring inclusive and accessible emergency services, the Bengaluru city police is set to deploy an AI-powered multilingual voice agent on the 112 emergency helpline. This advanced system will allow callers to seek assistance in a range of Indian and foreign languages, easing communication challenges often faced by migrant workers, international tourists, and students, reported Moneycontrol.com.
According to a tender floated by the city police, the AI voice assistant will initially support Indian languages such as Bengali, Gujarati, Odia, Manipuri, Kashmiri, Nepali, and Assamese. It will also cater to international callers by offering language options including Spanish, French, and Arabic.
The document accessed by Moneycontrol.com further states that the AI system is flexible and can be quickly trained to accommodate additional languages based on future requirements.
Quoting an official, Moneycontrol.com reported, “The AI voice assistant can understand and communicate in multiple languages. It will be integrated into the Emergency Response Support System (ERSS 112) to help eliminate the language barriers that often delay or block emergency response.”
Currently, the 112 helpline is staffed by around 100 personnel proficient in Kannada, English, and Hindi. Some staff members can also handle Tamil, Telugu, and Malayalam. However, with the city being a magnet for people from across India and beyond, the limitations of human language proficiency have posed challenges during crisis calls. The integration of AI tools is expected to address these issues comprehensively.
The development comes in the wake of a recent controversy where Bengaluru Police were accused of asking a Spanish tourist to speak in Kannada during a burglary emergency. However, police clarified that no such call was received at the time and the issue was acted upon the following morning based on a neighbour’s report.
Beyond simple translation, the AI voice agent will have the ability to adapt its responses based on the nature of the emergency. Whether it’s a missing child, a medical emergency, or a fire, the system can frame context-specific questions and relay information to relevant departments such as ambulances or fire brigades. Equipped with location-tracking capabilities, it will also help pinpoint callers’ positions more accurately.
A senior police official, speaking to Moneycontrol.com, stated, “In situations where every second counts, being able to communicate instantly in one’s native language could be the difference between life and death.”
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K’taka bypolls: Cong accepts Minority dept chief’s resignation amid claims of ‘internal conspiracy’
Bengaluru (PTI): Karnataka Congress president D K Shivakumar on Sunday accepted the resignation of party Minority Department chairman K Abdul Jabbar and dissolved the committees constituted under him.
Jabbar announced his resignation on Saturday, a day after a group of Muslim leaders accused members of their own party of “conspiring” to defeat the official candidate in Davanagere South.
In his letter to the party, Jabbar said minority voters and office-bearers are the backbone of the Congress and deserve better.
Later, speaking to reporters, he expressed shock at the party office being used by some minority community leaders as a platform to attack senior leaders from the same community.
Jabbar, an MLC, was an aspirant for the Congress ticket from the Davanagere South Assembly segment.
“K Abdul Jabbar has tendered his resignation from the post of chairman, KPCC Minority Department. The resignation has been accepted, and he stands relieved of the post with immediate effect. Further, the KPCC Minority Department committee stands dissolved with immediate effect,” Shivakumar said in a statement.
A rift surfaced within the Karnataka Congress on Friday, a day after bypolls to two Assembly constituencies, as a group of Muslim leaders alleged an “internal conspiracy” by some senior party leaders to defeat the official candidate in Davanagere South, where the minority community has a significant presence.
They said the party had named Samarth Mallikarjun as the candidate after considering all factors and taking Muslim leaders into confidence. Despite this, a campaign—allegedly involving some within the party—projected the Congress as having “betrayed” minorities by denying them the ticket.
Chief Whip in the Legislative Council Saleem Ahmed, MLAs Rizwan Arshad and Yasir Ahmed Khan Pathan, MLC Bilkis Bano and other leaders addressed a joint press conference on Friday, alleging an “internal conspiracy”.
Though the leaders did not name anyone, party sources said their remarks were directed at State Housing Minister B Z Zameer Ahmed Khan, Jabbar, and MLC and Political Secretary to the Chief Minister Naseer Ahmed.
Khan, who had openly demanded the Davanagere South ticket for a Muslim candidate, initially stayed away from campaigning in the constituency, citing commitments related to the Kerala polls. However, he later addressed a press meet with Samarth’s father and Minister S S Mallikarjun at the request of Chief Minister Siddaramaiah.
Jabbar, too, had not actively participated in campaigning, despite hailing from Davanagere.
Meanwhile, MLA Arshad said on Sunday that the party leadership was aware of those who allegedly tried to divide Congress votes and help the BJP. “But, thankfully, none of this has had any impact, and the Congress candidate will win,” he said.
He also alleged that Muslims lost the Davanagere South ticket because some senior minority leaders demanded it exclusively for Jabbar, rather than for any other eligible candidate from the community, despite Jabbar not being acceptable to all.
“Some leaders in the Congress think they are the only voice of the minority community and that there is no one else,” said Arshad, who represents the Shivajinagar constituency in Bengaluru.
Bypolls for Davanagere South and Bagalkot were held on Thursday. The elections were necessitated following the deaths of sitting MLAs Shamanur Shivashankarappa and H Y Meti, respectively. Samarth is the grandson of Shivashankarappa.
Muslim disgruntlement appears to be a concern for the Congress in Davanagere South. With 14 of the 25 candidates in the fray belonging to the community, the party fears a split in votes that could benefit the BJP.
Given its significant presence in the constituency, the Muslim community had strongly demanded the Congress ticket. Some party factions had opposed giving it to the Shamanur family.
Although the Congress persuaded rebel candidate Sadiq Pailwan to withdraw, he remained in the fray as the move came after the deadline for withdrawal of nominations.
