Karnataka to introduce AI-enabled complaint generation system soon: Report
Bengaluru: Citizens in Karnataka will soon find it easier to file complaints with government departments as the state prepares to launch an Artificial Intelligence-enabled Grievance Redressal System.
Developed by the Centre for e-Governance, Karnataka, the platform is expected to assist citizens in drafting complaint letters related to issues such as water supply, electricity, roads, or government schemes. Users will need to provide only basic details, following which the AI tool will automatically generate and forward the complaint to the relevant department. The facility will be available in both Kannada and English, as reported by The New Indian Express on Monday.
The upcoming platform is an enhancement of the existing Integrated Public Grievance Redressal System (iPGRS), which has been in operation since 2021. Under the current model, complainants must identify the appropriate department before submitting their grievances online. However, many citizens often face difficulties in determining which authority to approach.
“In the new AI-enabled system, one needs to give just the basic information of the complainant and key words like water supply disruptions for how many days, power cuts, bad roads, money not being credited under schemes and such,” TNIE quoted its source as saying.
Complainants will also be able to upload photographs or supporting documents related to their grievance. Each complaint will generate a grievance ID, and details of the concerned officer, including contact number and office address, will be shared with the complainant.
The system reportedly uses ChatGPT to draft complaint letters and ensure they are directed to the appropriate district or department official. The grievance resolution process will remain time-bound, with complaints expected to be addressed within seven days.
“If a junior official fails to resolve an issue, on the eighth day, it will be automatically escalated to his senior officer. Here again, seven days will be given and then finally the head of the department will get the message on the 15th day and it has to be resolved in 21 days,’’ the source further explained.
Currently under trial, the AI-enabled grievance system is expected to be rolled out across the state by next month.
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Sujit Nair raises concerns over speculation of DMK-AIADMK understanding to block TVK
Chennai: Journalist and political commentator Sujit Nair has expressed concern over speculation that the Dravida Munnetra Kazhagam and the All India Anna Dravida Munnetra Kazhagam could explore a post-poll understanding to prevent Vijay-led Tamilaga Vettri Kazhagam from forming the government in Tamil Nadu.
In a social media post, Sujit Nair said the election verdict in Tamil Nadu reflected a clear public demand for political change and argued that the mandate should be respected irrespective of political preferences.
Referring to reports and political discussions surrounding a possible understanding between the DMK and AIADMK, he said he hoped such developments remained only speculative conversations and did not turn into reality.
Nair stated that if such an alliance were to take shape, it would raise serious questions about ideological politics in the country. He said TVK had emerged through a democratic electoral process and that the legitimacy to govern in a parliamentary democracy comes from the people’s verdict.
According to him, attempts to prevent an electoral winner from forming the government through unexpected political arrangements may be constitutionally valid, but many people could view them as politically opportunistic.
He further said that such a move could particularly affect the political image of the DMK, which has historically projected itself around ideology, social justice and opposition politics. Nair said that in ideological terms, the DMK appeared closer to TVK than to the AIADMK, and joining hands with its long-time political rival only to remain in power could weaken its broader political narrative.
He added that the same questions would apply to the AIADMK as well, as the party had spent decades positioning itself against the DMK and such an arrangement could create discomfort among its cadre and supporters.
Drawing a comparison with Maharashtra politics in 2019, Nair said he had expressed similar views when the Shiv Sena formed an alliance with the Indian National Congress and the Nationalist Congress Party after the Assembly elections.
He said post-poll alliances between long-standing political rivals often create a public perception that ideology and electoral mandates become secondary when political power equations come into play.
Nair also said such developments increase public cynicism towards politics and reinforce the belief among voters that ideology is often sidelined after elections.
He maintained that the Tamil Nadu verdict was emphatic and said respecting both the spirit and substance of the mandate was important for the credibility of democratic politics.
