Karnataka to introduce AI-enabled complaint generation system soon: Report
Bengaluru: Citizens in Karnataka will soon find it easier to file complaints with government departments as the state prepares to launch an Artificial Intelligence-enabled Grievance Redressal System.
Developed by the Centre for e-Governance, Karnataka, the platform is expected to assist citizens in drafting complaint letters related to issues such as water supply, electricity, roads, or government schemes. Users will need to provide only basic details, following which the AI tool will automatically generate and forward the complaint to the relevant department. The facility will be available in both Kannada and English, as reported by The New Indian Express on Monday.
The upcoming platform is an enhancement of the existing Integrated Public Grievance Redressal System (iPGRS), which has been in operation since 2021. Under the current model, complainants must identify the appropriate department before submitting their grievances online. However, many citizens often face difficulties in determining which authority to approach.
“In the new AI-enabled system, one needs to give just the basic information of the complainant and key words like water supply disruptions for how many days, power cuts, bad roads, money not being credited under schemes and such,” TNIE quoted its source as saying.
Complainants will also be able to upload photographs or supporting documents related to their grievance. Each complaint will generate a grievance ID, and details of the concerned officer, including contact number and office address, will be shared with the complainant.
The system reportedly uses ChatGPT to draft complaint letters and ensure they are directed to the appropriate district or department official. The grievance resolution process will remain time-bound, with complaints expected to be addressed within seven days.
“If a junior official fails to resolve an issue, on the eighth day, it will be automatically escalated to his senior officer. Here again, seven days will be given and then finally the head of the department will get the message on the 15th day and it has to be resolved in 21 days,’’ the source further explained.
Currently under trial, the AI-enabled grievance system is expected to be rolled out across the state by next month.
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Screenwriter Salim Khan on ventilator support and stable, say doctors
Mumbai (PTI): Veteran screenwriter Salim Khan suffered a brain haemorrhage which has been tackled, is on ventilator support as a safeguard and stable, doctors treating him said on Wednesday, a day after he was admitted to the Lilavati Hospital here.
The 90-year-old, one half of the celebrated Salim-Javed duo which scripted films such as "Sholay", "Deewar" and "Don" with Javed Akhtar, is in the ICU and recovery might take some time given his age.
"His blood pressure was high for which we treated him and we had to put him on a ventilator because we wanted to do certain investigations. Now the ventilator was put as a safeguard so that his situation doesn't get worse. So it is not that he is critical," Dr Jalil Parkar told reporters.
"We did the investigations that were required and today we have done a small procedure on him, I will not go into the details. The procedure done is called DSA (digital subtraction angiography). The procedure has been accomplished, he is fine and stable and shifted back to ICU. By tomorrow, we hope to get him off the ventilator. All in all, he is doing quite well," he added.
Asked whether he suffered a brain haemorrhage, the doctor said, "Unko thoda haemorrhage hua tha, which we’ve tackled. No surgery is required.
As concern over Khan's health mounted, his children, including superstar Salman Khan and Arbaaz Khan, daughter Alvira, and sons-in-law Atul Agnihotri and Aayush Sharma, have been seen outside the hospital along with other well-wishers. His long-time partner Akhtar was also seen coming out of the hospital.
Khan, a household name in the 70s and 80s, turned 90 on November 24 last year. It was the day Dharmendra, the star of many of his films, including "Sholay", "Seeta aur Geeta" and "Yaadon Ki Baraat", passed away.
Hailing from an affluent family in Indore, Khan arrived in Mumbai in his 20s with dreams of stardom. He was good looking and confident he would make a mark in the industry as an actor. But that did not happen. And then, after struggling for close to a decade and getting confined to small roles in films, he changed lanes.
He worked as an assistant to Abrar Alvi and soon met Akhtar to form one of Hindi cinema's most formidable writing partnerships. They worked together on two dozen movies with most of them achieving blockbuster status.
Other than "Sholay", "Deewar" and "Don", Khan and Akhtar also penned "Trishul", "Zanjeer", "Seeta Aur Geeta", "Haathi Mere Saathi", "Yaadon Ki Baarat" and "Mr India".
