Karnataka to introduce AI-enabled complaint generation system soon: Report
Bengaluru: Citizens in Karnataka will soon find it easier to file complaints with government departments as the state prepares to launch an Artificial Intelligence-enabled Grievance Redressal System.
Developed by the Centre for e-Governance, Karnataka, the platform is expected to assist citizens in drafting complaint letters related to issues such as water supply, electricity, roads, or government schemes. Users will need to provide only basic details, following which the AI tool will automatically generate and forward the complaint to the relevant department. The facility will be available in both Kannada and English, as reported by The New Indian Express on Monday.
The upcoming platform is an enhancement of the existing Integrated Public Grievance Redressal System (iPGRS), which has been in operation since 2021. Under the current model, complainants must identify the appropriate department before submitting their grievances online. However, many citizens often face difficulties in determining which authority to approach.
“In the new AI-enabled system, one needs to give just the basic information of the complainant and key words like water supply disruptions for how many days, power cuts, bad roads, money not being credited under schemes and such,” TNIE quoted its source as saying.
Complainants will also be able to upload photographs or supporting documents related to their grievance. Each complaint will generate a grievance ID, and details of the concerned officer, including contact number and office address, will be shared with the complainant.
The system reportedly uses ChatGPT to draft complaint letters and ensure they are directed to the appropriate district or department official. The grievance resolution process will remain time-bound, with complaints expected to be addressed within seven days.
“If a junior official fails to resolve an issue, on the eighth day, it will be automatically escalated to his senior officer. Here again, seven days will be given and then finally the head of the department will get the message on the 15th day and it has to be resolved in 21 days,’’ the source further explained.
Currently under trial, the AI-enabled grievance system is expected to be rolled out across the state by next month.
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India moving towards becoming global economic powerhouse: Kovind
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Amritsar (PTI): Former president Ram Nath Kovind on Friday said that with digital transformation, economic reforms and a strong focus on the ease of doing business, India is moving towards becoming a global economic powerhouse.
He was speaking after inaugurating the 19th edition of the Punjab International Trade Expo (PITEX) in Amritsar.
The former president said that this 19th edition of PITEX is being organised at a time when India is recognised as one of the fastest-growing large economies in the world.
Speaking at the inaugural ceremony of the event organised by the PHD Chamber of Commerce and Industry (PHDCCI) the former president, while referring to Punjab, said the state is a living example of courage, sacrifice and enterprise.
"The spiritual light of Sri Harmandir Sahib (Golden Temple) inspires peace and humanity across the world. The heritage of Punjab is deep and inspiring," Kovind said, according to a statement issued by the PITEX.
The former president congratulated the PHDCCI for hosting the 19th edition of PITEX and suggested that the chamber should expand PITEX outside Punjab.
He proposed that a similar event should also be held in New Delhi.
