South Western Railway implements measures for effective crowd management
Bengaluru, Oct 28: The South Western Railway (SWR) has implemented measures to ensure smooth operations across the Hubballi, Mysuru, and Bengaluru divisions, in view of increased passenger traffic during the Deepavali festival, officials said on Monday.
A total of 55 trains are scheduled for the benefit of passengers during Deepavali and Chhath festive season, they said.
According to SWR officials, for regular trains extra coaches are also augmented based on the heavy waiting list trains to clear the rush.
Officers, Commercial staff and Scouts and Guides volunteers along with Security personnel are deployed during this rush hours to control the crowd at all major stations like, Hubballi, Dharwad, Belagavi, Vasco Da Gama, Gadag, Hosapete, Ballari, Vijayapura, Bagalkot, KSR Bengaluru, Yesvantpur, Mysuru, Tumakuru, Bengaluru Cantt., Mandya, Hassan, Davangere and other railway stations across SWR.
"Increased the presence of RPF (Railway Protection Force) to maintain order and security, especially during rush hours. Security was significantly enhanced with the installation of additional CCTV cameras and baggage scanners. Extra lighting and backup power supplies are also arranged to ensure safety during peak hours and to handle any potential technical disruptions," the SWR said in a statement.
Temporary help desks have been set up to assist passengers with ticketing, directions, and schedule information at all major stations of SWR, it said.
Among other measures -- additional ticketing counters have been provided to clear the extra rush, queue managers are deputed at booking counters and at the general coach entrances to ensure that passengers obtain ticket and board the train in orderly manner, first aid box availability and ensure medical staff are on standby in case of health emergencies due to crowd pressure. Medical booths along with
SWR will temporarily add additional AC 3-tier coaches to some trains, they added.
"Additional Ticket checking staff are being deployed at the stations so as to guide the passengers about the availability of the special trains. Additional signage/Time table boards were installed across all platforms to guide passengers efficiently to Foot Over Bridges (FOBs), escalators, restrooms, and platforms. This improved navigation and reduced confusion among the large crowd," the statement added.
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Railways earned additional Rs 8,913 crore in 5 years by withdrawing senior citizens' concession: RTI
New Delhi (PTI): The Indian Railways has earned an additional revenue of approximately Rs 8,913 crore in five years by withdrawing concessions for senior citizens, according to replies from the Centre for Railway Information Systems on a Right to Information Act applications.
CRIS functions under the Railway Ministry and develops as well as maintains ticketing and passengers data besides offering various other services.
The question of restoring concessions on train tickets for senior citizens was raised in the parliament by members on several occasions, however, Railway Minister Ashwini Vaishnaw has said that the Railways already pays 46 per cent concession on an average to every passenger.
Males and transgenders over the age of 60 and females over the age of 58 used to avail 40 per cent and 50 per cent discounts respectively on train tickets for all classes before March 20, 2020, when the Railway Ministry withdrew it due to the onset of the Covid pandemic.
The data of passengers as well as revenue generated from them, accessed under the RTI Act, suggested that between March 20, 2020, and February 28, 2025, 31.35 crore senior citizens (male, female, transgenders) travelled paying an additional amount of Rs 8,913 crore due to suspension of concessions.
"I filed multiple applications under the RTI Act from March 20, 2020, onwards with the Railway Ministry and the most recent one was in March 2025. When I analysed the data, I found that approximately 18.279 crore males, 13.065 crore females and 43,536 transgender passengers, all senior citizens, travelled between March 20, 2020, and February 28, 2025,” Chandra Shekhar Gaur, an RTI activist from Madhya Pradesh said.
Calculating the gender-wise breakup for the overall revenue from senior citizens, Gaur said that according to the Ministry's response, it was approximately Rs 11,531 crore from male passengers, Rs 8,599 crore from female travellers and Rs 28.64 Lakh from transgender passengers.
He added, "The total revenue generated from all these passengers was Rs 20,133 crore. Considering the removal of 40 per cent discount for male as well as transgender passengers and 50 per cent for female on train journeys, the additional income that Railways earned was Rs Rs 8,913.”
The Railway Ministry has countered the demand for restoring senior citizen concessions on multiple occasions in the past.
"Indian Railways strives to provide affordable services to all strata of the society and gave subsidies of Rs 56,993 crore on passenger tickets in 2022- 23. This amounts to a concession of 46 per cent on average, to every person travelling on Railways,” Vaishnaw said in a written reply in the Lok Sabha on March 19, 2025.
He added, “In other words for easier understanding, if the cost of providing service is Rs 100, then the price of the ticket is Rs 54 only. This subsidy is continuing for all passengers.”
According to the Railway Minister, concessions beyond this subsidy amount are continuing for many categories like four categories of Persons with disabilities (Divyangjans), 11 categories of patients and eight categories of students.
Gaur demanded the restoration of the concession and questioned, “A common citizen pays various taxes throughout his life and on entering the age of senior citizen, can’t he expect the facility of concessional railway tickets from the Railways?"
"On what ground does the government call itself a welfare state?" he added.
