Democracy in the age of data
By Amit Kapoor
"Data is the new oil" has been a clichéd maxim of the internet age. But the events that unfolded last week have underlined the extent of complexities that can be created in society depending on the nature of its usage.
A year-long investigation by multiple media outlets in the US and Britain revealed that a consulting firm, Cambridge Analytica, accessed data of at least 50 million social media users without their proper consent. They then used these data points to psychologically profile people and individually target them with politically-motivated content to manipulate the 2016 US presidential elections. A similar approach was used to influence electoral outcomes all around the world, possibly even in India.
Even though the process of manipulating the political narrative during elections is not something new, there is something sinister about for-profit organisations and foreign agents using data technologies to disrupt democratic norms. If electoral outcomes come to be defined by exploiting deep-rooted psychological fears of voters based on data analytics instead of developmental issues that drive progress and prosperity, social cohesion will fall under immediate threat, proving pernicious to the very fabric of democracy. The political vision of governments and politicians need to be steered by people instead of mathematical algorithms.
It must be highlighted that social media and the vast explosion of data due to it are not the problems per se. However, when societies are finding themselves being increasingly run by data, a defined set of ethical norms need to be formulated to guide its use. The issue is of the utmost importance for India, as it has a significant online presence that is vulnerable to privacy violations. It has the highest number of Facebook users and the second-highest number of Twitter users in the world -- with a combined reach of almost 300 million.
A committee of experts under Justice B.N. Srikrishna has already been set up to deliberate upon a data protection framework for India. It is working on drafting a data protection bill and has deliberated on a number of pertinent issues like what constitutes "personal data", the specifications of consent and establishment of a data protection authority. A white paper has also been published by the authority, detailing a lengthy discourse on these very issues. Meanwhile, the Parliamentary Standing Committee on Information Technology has also listed "Citizens' data security and privacy" as a subject of study. However, not much seems to have been done on the topic. Recent events might hopefully set the ball rolling on that front and inspire a multi-partisan report on the matter.
Once the processes of setting up a robust framework of regulatory policy and statutory law to govern matters of data privacy are complete, there will be a requirement to establish cultural expectations that incorporate ethical standards right when the data technologies are being built. The application of regulatory mechanisms after individuals have been profiled is akin to closing the stable doors after the horses have bolted. The race to become the next-big-thing in technology has placed ethics on the backseat and, hence, it is often the case that investigations are conducted, and apologies are demanded, only after the damage has been done. The environment of "develop first, question later" will have to change.
The issue of data and privacy regulations will become even more important as technological companies gain greater market share in provision of financial services instead of traditional banks. When you instantly transfer money to friends and family over apps like WhatsApp to avoid the hassle of asking around for bank account numbers, the company gains direct access to your transactions. The power of that data will lie with the entity which posses it. Interestingly, retail banks will begin to lose out on this essential oil as it will be unable to identify customer interactions once it shifts to these new age non-banks.
The use of data mining as a strategic tool, put in the right hands, can be a powerful tool to understand societal preferences and address consumer needs. However, no good comes with a complementing bad and our democratic societies need to be wary of the latter by building robust security mechanisms that ensure privacy and consent. At times, even that might not be enough. Consumers willingly hand over a lot of personal information for the convenience of services without knowledge of the consequences of their actions and the eventual use of the data. Therefore, a final action that needs to be undertaken in the world of data is to build user-awareness. There is simply no substitute to a well-informed consumer base.
(Amit Kapoor is chair, Institute for Competitiveness. The views expressed are personal. He can be contacted at amit.kapoor@competitiveness.in and tweets @kautiliya. Chirag Yadav, senior researcher, Institute for Competitiveness, has contributed to the article)
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Woman, 2 sons found dead in Delhi home; suicide suspected
New Delhi (PTI): Three members of a family were found dead inside their home in southeast Delhi's Kalkaji on Friday, with police suspecting it to be a case of suicide, officials said.
Police said the incident came to light around 2.47 pm when a police team reached the premises to execute a court order related to possession of the property. When repeated knocks went unanswered, the staff used a duplicate key to open the door.
Inside, officers found Anuradha Kapoor (52) and her sons, Ashish Kapoor (32) and Chaitanya Kapoor (27), hanging from the ceiling, Deputy Commissioner of Police (Southeast) Hemant Tiwari said in a statement. All three were declared dead.
A handwritten note was recovered from the room, suggesting the family had been struggling with depression.
"The handwritten note indicates emotional distress faced by the family due to which the family may have taken the extreme step," the officer said.
The bodies have been shifted to the All India Institute of Medical Sciences (AIIMS) mortuary for post-mortem and other legal formalities under Section 194 of the Bharatiya Nagarik Suraksha Sanhita (BNSS), police said.
Residents of the neighbourhood said they were shocked to learn about the deaths, adding that the family kept largely to themselves.
Pankaj Kashyap, a resident of Girinagar, said he learnt about the deaths while leaving for work. "I live and work here and was leaving for work when I saw many people standing outside and talking. That is how I got to know that three people had committed suicide. I also saw several police vehicles outside, but I do not know much beyond that," he said.
Baldev, another neighbour, said the family had been living in the newly constructed house for around two years. "We only knew that a mother and her two children lived there. They had moved into the newly built house around two years ago. We did not interact much with them. Today we heard that all three have committed suicide, and whatever we know is based on what people here are saying," he said.
Another neighbour, Ramesh Kumar, claimed the family had earlier attempted suicide.
"About fifteen to twenty days ago, the two sons in the family had attempted suicide and police and ambulances had come. That was when I first got to know who they were. I do not recognise them by face, but we saw the ambulances and police take the two sons that day. Today again we saw ambulances and police arriving, so everyone came out to see what had happened. I do not know how long they had been living here, but this is all we know," he said.
Police said they are examining the family's financial condition, social circumstances, and other factors that may have contributed to the incident. Further investigation is underway.
