Aviva India launches AI-powered chatbot
New Delhi, June 26: Aviva Life Insurance on Tuesday launched a chatbot named "ALISHA" in partnership with Findability Sciences -- a cognitive and artificial intelligence (AI) solutions company.
The chatbot is powered by IBM Watson's Conversation application programming interface (API) and fulfils Aviva's objective of providing meaningful insurance guidance anytime, anywhere.
"ALISHA is Aviva's answer to the needs of today's customers who desire to get in touch with us anytime, anywhere. Our one of a kind chatbot serves as an impartial advisor," Anjali Malhotra, Chief Customer, Marketing and Digital Officer, Aviva Life Insurance, said in a statement.
The chatbot, also called Aviva Life Insurance Self Help Assistant, is among India's first few Natural Language Processor (NLP)-powered Conversational Computing Solutions.
It is able to interpret customers' questions and direct the flow of the conversation to guide and assist them, much like the way people interact and respond.
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Regulator DGCA eases flight duty norms for pilots amid IndiGo crisis
Mumbai (PTI): Aviation watchdog DGCA on Friday eased the flight duty norms by allowing substitution of leaves with a weekly rest period amid massive operational disruptions at IndiGo, according to sources.
As per the revised Flight Duty Time Limitations (FDTL) norms, "no leave shall be substituted for weekly rest", which means that weekly rest period and leaves are to be treated separately. The clause was part of efforts to address fatigue issues among the pilots.
Citing IndiGo flight disruptions, sources told PTI that the Directorate General of Civil Aviation (DGCA) has decided to withdraw the provision 'no leave shall be substituted for weekly rest' from the FDTL norms.
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"In view of the ongoing operational disruptions and representations received from various airlines regarding the need to ensure continuity and stability of operations, it has been considered necessary to review the said provision," DGCA said in a communication dated December 5.
The gaps in planning ahead of the implementation of the revised FDTL, the second phase of which came into force from November 1, have resulted in crew shortage at IndiGo and is one of the key reasons for the current disruptions.
#BREAKING: #DGCA relaxes a clause which debarred airlines to club leaves with weekly rest to mitigate #IndiGo crisis
— Economic Times (@EconomicTimes) December 5, 2025
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