Aviva India launches AI-powered chatbot
New Delhi, June 26: Aviva Life Insurance on Tuesday launched a chatbot named "ALISHA" in partnership with Findability Sciences -- a cognitive and artificial intelligence (AI) solutions company.
The chatbot is powered by IBM Watson's Conversation application programming interface (API) and fulfils Aviva's objective of providing meaningful insurance guidance anytime, anywhere.
"ALISHA is Aviva's answer to the needs of today's customers who desire to get in touch with us anytime, anywhere. Our one of a kind chatbot serves as an impartial advisor," Anjali Malhotra, Chief Customer, Marketing and Digital Officer, Aviva Life Insurance, said in a statement.
The chatbot, also called Aviva Life Insurance Self Help Assistant, is among India's first few Natural Language Processor (NLP)-powered Conversational Computing Solutions.
It is able to interpret customers' questions and direct the flow of the conversation to guide and assist them, much like the way people interact and respond.
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KSRTC introduces gender ticketing in buses across Kerala
Thiruvananthapuram (PTI): The KSRCTC on Saturday began implementing gender ticketing in buses operating across the state.
According to a Kerala State Road Transport Corporation (KSRTC) circular issued on Friday, the gender ticketing system is intended to record whether a passenger is a woman, a man or a child in tickets issued on KSRTC buses from Saturday.
To facilitate the system, Electronic Ticketing Machines (ETMs) have been updated.
The circular stated that conductors in all KSRTC depots should record the gender category of passengers while issuing tickets through the ETMs.
Options for women, men, and children have been included in the ETMs to identify passenger categories when issuing tickets.
The printed tickets generated by the ETMs will also indicate the passenger's category, officials said.
The UDF had promised free KSRTC travel for women across the state during the Assembly election campaign.
UDF, which won 102 of 140 seats, would soon form the government after the Congress party finalises the discussion on the next Chief Minister.
The introduction of gender ticketing is being viewed as an effort to estimate the number of women travelling daily on KSRTC buses before implementing the poll promise.
Some conductors have reportedly raised concerns over the additional time required to record passenger details, especially during rush hours.
