After SC rap, WhatsApp appoints Grievance Officer for India
New Delhi, Sep 23: After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday appointed Komal Lahiri as the Grievance Officer for the country.
Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country.
"To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature.
"If you're contacting us about a specific account, please include your phone number in full international format, including the country code," said the FAQ under the security and privacy settings.
If you want to contact WhatsApp, go to Settings, then Help and Contact Us section.
"You can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp's Terms of Service and Questions about your account," read the information.
"If you're a law enforcement official, please read our information for law enforcement authorities and how you can contact us," it added.
The move came after the Supreme Court on August 27 issued notice to the Centre and WhatsApp over a plea that said while companies like Facebook and Google have appointed Grievance Officers for users in India, WhatsApp has not.
"In order to make WhatsApp accountable, it must be directed to comply with Indian laws and appoint a Grievance Officer who shall address grievances of the consumers as well as co-ordinate with investigating agencies," said the plea.
Every user has a number on WhatsApp but the messaging platform does not have a number through which the users can contact the company for grievance redressal, it added.
Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take "suitable" steps to prevent misuse of the instant messaging platform in the country.
Daniels' meeting with the IT Minister came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on the instant messaging platform.
Prasad told Daniels to set up a grievance officer in India, establish a corporate entity and comply with the laws of the country.
Daniels said he would undertake these initiatives.
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Raichur: Unidentified individual attempts to film video inside girls toilet, complaint lodged
Raichur: An unidentified individual has allegedly attempted to film videos of female students using a mobile phone from the girls toilet of the Rajlabanda Morarji Desai Backward Class Hostel in Manvi taluk of the district. The incident is reported to have taken place on December 19 at around 10 pm.
The hostel which is located on the Karadigudda Road, accommodates both boys and girls, and is run by the Government of Karnataka.
The incident came to light when a student noticed the mobile phone being placed from behind the window of the toilet . The student upon noticing the mobile phone immediately informed her classmates, and other boys at the hostel. In the meantime, Hostel warden Shankrappa, Principal and other boys who were at the scene went outside the hostel compound and tried to catch the young man.
The Hostel warden informed the police about the incident. The police who reached the spot later warned the people and youth present there that no one should come towards the women's hostel.
On Saturday night, PI Veerabhadraiah Hiremath visited the Morarji Desai hostel and inspected the spot. Acting on the complaint given by Warden Shankrappa, a case has been registered against the suspicious person, and an investigation has been initiated.
