After SC rap, WhatsApp appoints Grievance Officer for India
New Delhi, Sep 23: After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday appointed Komal Lahiri as the Grievance Officer for the country.
Based out of WhatsApp's headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country.
"To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature.
"If you're contacting us about a specific account, please include your phone number in full international format, including the country code," said the FAQ under the security and privacy settings.
If you want to contact WhatsApp, go to Settings, then Help and Contact Us section.
"You can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp's Terms of Service and Questions about your account," read the information.
"If you're a law enforcement official, please read our information for law enforcement authorities and how you can contact us," it added.
The move came after the Supreme Court on August 27 issued notice to the Centre and WhatsApp over a plea that said while companies like Facebook and Google have appointed Grievance Officers for users in India, WhatsApp has not.
"In order to make WhatsApp accountable, it must be directed to comply with Indian laws and appoint a Grievance Officer who shall address grievances of the consumers as well as co-ordinate with investigating agencies," said the plea.
Every user has a number on WhatsApp but the messaging platform does not have a number through which the users can contact the company for grievance redressal, it added.
Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take "suitable" steps to prevent misuse of the instant messaging platform in the country.
Daniels' meeting with the IT Minister came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on the instant messaging platform.
Prasad told Daniels to set up a grievance officer in India, establish a corporate entity and comply with the laws of the country.
Daniels said he would undertake these initiatives.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Delhi Police registers case in connection with doctored videos of Home Minister Amit Shah
New Delhi, Apr 28: The Delhi Police registered a case on Sunday after a complaint by the Ministry of Home Affairs in connection with the doctored videos of Union Home Minister Amit Shah being circulated on social media platforms, officials said.
The Special Cell has registered an FIR under various sections of the IPC and relevant provision of the IT Act, they said. Sources in the Special Cell said that now arrests are likely to follow across the country.
According to the complaint filed by Sinku Sharan Singh, DC, Indian Cybercrime Coordination Centre (I4C), some doctored videos are being circulated on social media with "the intent of creating disharmony among communities which is likely to affect public tranquility and public order."
According to the complainant, links from which the videos were shared were also attached for further action.
A copy of the FIR was also sent to the IFSO unit of the Delhi Cyber Police.
