Facebook grooming 7,500 content reviewers for objectionable posts
San Francisco, July 28 : After facing ire over reports that its moderators protect far-right activists and under-age accounts, Facebook says it is constantly grooming over 7,500 content reviewers how to handle posts related to hate speeches, terror and child sexual exploitation on its platform.
The content reviewers are a mix of full-time employees, contractors and companies Facebook partners with -- covering every time zone and over 50 languages across the world.
"Content review at this size has never been done before. After all, there has never been a platform where so many people communicate in so many different languages across so many different countries and cultures. We recognise the enormity of this challenge and the responsibility we have to get it right," Ellen Silver, Vice President of Operations at Facebook, wrote in a blog post on Friday.
"Language proficiency is key and it lets us review content around the clock. If something is reported in a language that we don't support 24/7, we can work with translation companies and other experts who can help us understand local context and language to assist in reviewing it," Silver added.
The company came under heavy criticism Channel 4 Dispatches -- a documentary series -- sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor.
It showed that moderators at Facebook were preventing Pages from far-right activists from being deleted even after they violate the rules.
In a blog post, Monika Bickert, Vice President of Global Policy Management at Facebook, said the TV report on Channel 4 in the UK raised important questions about their policies and processes.
Facebook has also promised to double the number of people working on its safety and security teams this year to 20,000.
Silver said the company is training its team of content reviewers in three areas -- pre-training which includes what to expect on the job; hands-on learning that includes a minimum of 80 hours with a live instructor followed by hands-on practice and ongoing coaching.
"We want to keep personal perspectives and biases out of the equation entirely -- so, in theory, two people reviewing the same posts would always make the same decision. Of course, judgments can vary if policies aren't sufficiently prescriptive.
Facebook said it audits a sample of reviewer decisions each week to find out if a wrong call was made.
"Our auditors are even audited on a regular basis. In addition, we have leadership at each office to provide guidance, as well as weekly check-ins with policy experts to answer any questions," said the social media giant.
Facebook said it has a team of four clinical psychologists across three regions who are tasked with designing, delivering and evaluating resiliency programmes for everyone who works with graphic and objectionable content.
"This group also works with our vendor partners and their dedicated resiliency teams to help build industry standards," said Silver.
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T'gana RTC strike: Talks between govt, employees successful
Hyderabad (PTI): Talks between employees of Telangana State Road Transport Corporation (RTC) who were on strike and the state government concluded successfully on Friday as the government agreed to the key demands of the workmen.
Following a day-long marathon of talks between the leaders of the employees' Joint Action Committee (JAC) and the cabinet sub-committee, the government announced after midnight that it acceded to the demands, including a merger of RTC with the government, 11 per cent pay revision and elections to the employees' unions.
A committee comprising officials and employee leaders would be appointed over the merger of RTC with the government, it said.
The RTC management has also agreed to address the remaining issues as well, an official release said.
The employees would call off their strike and the RTC buses would hit the roads shortly, it said.
The employees had been on an indefinite strike since April 22 over a series of demands, including the merger of RTC with the government.
Earlier in the day, a driver of the RTC, who attempted suicide on April 23 during the strike, died at a hospital here in the early hours of Friday.
Shankar Goud, a 55-year-old driver, set himself ablaze by pouring petrol at Narsampet in Warangal district when the employees were staging a protest on Thursday in support of their demands.
Goud suffered serious burns, was initially admitted to a state-run hospital in Warangal, and later shifted to a super-speciality hospital in Hyderabad for advanced treatment.
"He succumbed (to injuries) at about 1.30 am on Friday," a senior official said.
The driver’s body was taken to his relative’s village, Muttojipet in Warangal district, for funeral rites.
Tension prevailed in Muttojipet as his family members and RTC employees attempted to take the body to the Narsampet bus station, where he worked, to enable his colleagues to pay their last respects. However, police did not permit this, citing law-and-order concerns.
This led to a deadlock before the funeral could proceed.
Union Minister Bandi Sanjay Kumar criticised the Telangana government for not allowing the body to be taken to the Narsampet bus station.
Kumar, Minister of State (Home), visited Muttojipet village in Warangal district, where the funeral was held, and paid homage to Goud.
“They (family members) want to take the body to the bus depot for five minutes. Is the RTC bus depot in Pakistan or Bangladesh? They are emotionally attached to taking the body there. The government is hurting sentiments and creating fear among RTC employees,” Kumar told reporters.
He also expressed anger at the police for not allowing the body to be taken to the bus station and staged a protest, according to a release from his office.
RTC employees and BJP workers attempted to take the mortal remains in an ambulance to Narsampet, but were stopped by the police.
Later, after discussions with the police, the family members and RTC employees agreed to conduct the funeral in the village.
Sanjay Kumar, stating he would abide by the family’s decision, left the village after the funeral was conducted there.
Transport Minister Ponnam Prabhakar said an ex gratia of Rs 10 lakh, a house, and a government job would be provided to the kin of Goud.
Chief Minister A Revanth Reddy expressed shock over the employee’s death and conveyed deep condolences to the grieving family, according to the release.
The RTC employees’ JAC had earlier announced an agitation programme from April 24 to 29, including silent marches and submission of memorandums to MLAs and other leaders.
