San Francisco, July 28 : After facing ire over reports that its moderators protect far-right activists and under-age accounts, Facebook says it is constantly grooming over 7,500 content reviewers how to handle posts related to hate speeches, terror and child sexual exploitation on its platform.
The content reviewers are a mix of full-time employees, contractors and companies Facebook partners with -- covering every time zone and over 50 languages across the world.
"Content review at this size has never been done before. After all, there has never been a platform where so many people communicate in so many different languages across so many different countries and cultures. We recognise the enormity of this challenge and the responsibility we have to get it right," Ellen Silver, Vice President of Operations at Facebook, wrote in a blog post on Friday.
"Language proficiency is key and it lets us review content around the clock. If something is reported in a language that we don't support 24/7, we can work with translation companies and other experts who can help us understand local context and language to assist in reviewing it," Silver added.
The company came under heavy criticism Channel 4 Dispatches -- a documentary series -- sent an undercover reporter to work as a content moderator in a Dublin-based Facebook contractor.
It showed that moderators at Facebook were preventing Pages from far-right activists from being deleted even after they violate the rules.
In a blog post, Monika Bickert, Vice President of Global Policy Management at Facebook, said the TV report on Channel 4 in the UK raised important questions about their policies and processes.
Facebook has also promised to double the number of people working on its safety and security teams this year to 20,000.
Silver said the company is training its team of content reviewers in three areas -- pre-training which includes what to expect on the job; hands-on learning that includes a minimum of 80 hours with a live instructor followed by hands-on practice and ongoing coaching.
"We want to keep personal perspectives and biases out of the equation entirely -- so, in theory, two people reviewing the same posts would always make the same decision. Of course, judgments can vary if policies aren't sufficiently prescriptive.
Facebook said it audits a sample of reviewer decisions each week to find out if a wrong call was made.
"Our auditors are even audited on a regular basis. In addition, we have leadership at each office to provide guidance, as well as weekly check-ins with policy experts to answer any questions," said the social media giant.
Facebook said it has a team of four clinical psychologists across three regions who are tasked with designing, delivering and evaluating resiliency programmes for everyone who works with graphic and objectionable content.
"This group also works with our vendor partners and their dedicated resiliency teams to help build industry standards," said Silver.
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New Delhi (PTI): Left parties on Wednesday said the new bills that provide for the removal of the prime minister or chief ministers arrested on serious criminal charges, are a direct "assault" on democracy and the federal framework, and vowed to oppose it "tooth and nail".
The government plans to introduce three bills in Parliament on Wednesday for the removal of the prime minister, a Union minister, a chief minister or a minister of a state or Union Territory when arrested or detained on serious criminal charges for 30 days in a row
Flaying the move, CPI(M) general secretary MA Baby said on X that "Modi Govt's 3 bills to oust PM, CMs, Ministers after 30 days in custody expose its neo-fascist characteristics. This direct assault on our democracy will be opposed by CPIM tooth and nail. We urge all democratic forces to unite against this draconian move".
"These bills, cloaked as tackling crime in high office, reveal their true intent given the RSS-controlled Modi govt's history of undermining elected state govts. With SIR, they mark a blatant move to subvert our democracy. All democratic forces must resist," he said on X.
CPI(M) Rajya Sabha MP John Brittas called the bills "draconian".
"The new bill by Union Home Minister Shri Amit Shah, purportedly in the name of 'public interest, welfare, and good governance,' is, in reality, draconian and designed to destabilize opposition-led state governments while undermining India’s federal structure," Brittas said in a post on X.
"In an era marked by vindictive politics, where central agencies are deployed against opposition leaders, the provisions will be misused for ulterior motives," he said. The CPI(M) leader said the bill’s reference to “constitutional morality” contradicts its spirit, as it deviates from the established principle that disqualification and punishment should be tied to convictions by courts, not merely charges or arrests. "This principle is clearly enshrined in Section 8 of the Representation of the People Act (RPA). In today’s pernicious political climate, where individuals can be easily charged, arrested, and detained for extended periods, this legislation will be weaponised to target political opponents and erode democratic norms," he said.
CPI(ML) Liberation general secretary Dipankar Bhattacharya said the bills will sound the "death knell" for federalism.
"Viewed together with the ongoing systematic subversion of the electoral system starting with the appointment of Election Commissioners to the relentless push for 'One Nation, One Election' system, this amendment will sound the death knell for federalism and parliamentary democracy in India," Bhattacharya said.
"Every state government opposed to the BJP's politics and policies will henceforth be rendered permanently destabilised and dysfunctional. Every NDA ally will be on tenterhooks to fall in line with the BJP," he said in a statement.
"The weaponisation of central agencies like ED, CBI, IT, NIA and the abuse of the Constitutional office of Governors in narrow partisan interest, a trend which has been seriously condemned on several occasions even by the Supreme Court, will now gain legal validity with the enactment of this bill," he added.
The three bills were approved by the Cabinet on Tuesday.
These bills are the Government of Union Territories (Amendment) Bill 2025; the Constitution (One Hundred And Thirtieth Amendment) Bill 2025; and the Jammu and Kashmir Reorganisation (Amendment) Bill 2025. The Bills are likely to be referred to a committee of Parliament.