Grammy winner Ricky Kej flags concerns about Air India services
airline says will take corrective steps
Grammy award winner Ricky Kej has raised concerns about Air India's services by citing two recent incidents and the airline has said that corrective steps will be taken where necessary.
In a series of posts on X on Sunday, Kej mentioned about his experience at the Delhi airport before taking an Air India flight to Bengaluru on September 14.
The incident was related to payment for excess baggage.
The musician also wrote about an incident onboard the Mumbai-San Francisco flight on September 20 wherein initially flight attendants did not respond to a passenger's repeated call for service.
When contacted, an Air India spokesperson said the airline has taken the feedback seriously and will take "corrective steps where necessary so that such incidents are not repeated".
While mentioning about the two incidents, Kej also said, "I am certain a few people will troll me, asking me why do I keep doing this to myself... travel through such a terrible airline, but I will continuously give them chances and criticize them for errors, till they improve".
While regretting the inconvenience caused, the Air India spokesperson in the statement also said such isolated incidents are not representative of the commitment of its staff towards service excellence.
(Read the entire thread) So, I thought a lot about this, waited to cool off, and decided to post calmly. Two incidents that happened recently with @AirIndia. I am certain a few people will troll me, asking me why do I keep doing this to myself.. travel through such a terrible… pic.twitter.com/juvxPJm1pQ
— Ricky Kej (@rickykej) September 29, 2024
(Second X-Tweet in thread)
— Ricky Kej (@rickykej) September 29, 2024
Incident 2:
Flight from Mumbai to SanFrancisco
20th Sept 2024
AI0179
I was flying economy @airindia, a direct flight from Mumbai to San francisco. Almost a 17 hour flight. I like to take walks on the plane every 3 hours. During 1 of my walks I was… pic.twitter.com/uMbSrcCVAz
(Third X-Tweet in thread)
— Ricky Kej (@rickykej) September 29, 2024
As mentioned, I am not giving up on @airindia or calling for any boycott. I ma going to continue flying the airline unless it turns out there are major safety issues. I will be a loyal customer and fly them, and criticize them when needed. Even as I…
(Now a 4th tweet within this thread)
— Ricky Kej (@rickykej) September 29, 2024
After this thread went viral, I have boarded an @airindia AI811 (29th Sept) from Delhi to Lucknow. Boarded at 6pm. As of 6.35pm the air-conditioner was not on. This was not only extremely uncomfortable for the passengers, but is critically…
Dear Sir, we sincerely regret the inconvenience experienced during your travel. We are thoroughly investigating the issue and will take appropriate action. Thank you for bringing this to our attention.
— Air India (@airindia) September 29, 2024
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Pakistan reports two more polio cases; Total tally now 52
ISLAMABAD: At least two more cases of poliovirus were reported in Pakistan, taking the number of infections to 52 so far this year, a report said on Friday.
“The Regional Reference Laboratory for Polio Eradication at the National Institute of Health has confirmed the detection of two more wild poliovirus type 1 (WPV1) cases in Pakistan," an official statement said.
The fresh infections — a boy and a girl — were reported from the Dera Ismail Khan district of Khyber-Pakhtunkhwa province.
“Genetic sequencing of the samples collected from the children is underway," the statement read. Dera Ismail Khan, one of the seven polio-endemic districts of southern Khyber Pakhtunkhwa province, has reported five polio cases so far this year.
Of the 52 cases in the country this year, 24 are from Balochistan, 13 from Sindh, 13 from Khyber Pakhtunkhwa, and one each from Punjab and Islamabad.
There is no cure for polio. Only multiple doses of the oral polio vaccine and completion of the routine vaccination schedule for all children under the age of five can keep them protected.
