Refunds to all passengers hit by disruptions from Dec 3-5 processed, IndiGo tells DGCA
Mumbai (PTI): Domestic carrier IndiGo has processed refunds to all passengers affected by flight cancellations between December 3 and 5, aviation safety regulator DGCA said on Friday.
"Directorate General of Civil Aviation (DGCA) is constantly engaging with domestic carrier IndiGo with respect to refunds and compensations provided to the affected passengers due to operational disruptions from December 3-5," it said.
"IndiGo informed that all refunds for IndiGo flight cancellations during the period of December 3rd to December 5 have been fully processed and cleared to the original source of payment," DGCA said in a statement.
ALSO READ: Man arrested in Mangaluru for sharing objectionable message
Further, as an additional measure to support affected passengers, the airline has extended a "gesture of care under which two travel vouchers of Rs 5,000 each are being provided with a validity of 12 months".
Passengers are entitled to compensation as per DGCA regulations that relate to "facilities" that are to be provided to passengers by airlines due to "denied boarding, cancellation of flights and delays in flights".
Meanwhile passengers' complaints regarding non-receipt of refunds for "the hundreds of flights cancelled abruptly between December 2-9 by the airline continue pouring in on the social media.
"Hey @IndiGo6E, I received an email to submit details for a flight cancellation in Dec to get a 5K refund per flight. It's been 10+ days since I submitted everything, but still no refund. Support hasn't been helpful. Please look into this urgently," a passenger said in a post on X, with a hashtag #RefundDelay, on Friday.
"Looking to connect with lawyers who have filed or are filing lawsuits against @IndiGo6E for the recent flight disruptions. Despite severe delays/ cancellations, I still have not received my refund," said another passenger in an X post on Thursday.
On December 9, Union Civil Aviation Minister K Rammohan Naidu had told Parliament that "IndiGo was ordered to issue refunds promptly and more than Rs 750 crore has already reached passengers".
Following the large-scale disruptions in IndiGo operations, aviation watchdog DGCA set up a four-member committee headed by Joint Director General Sanjay K Brahmane to carry out a comprehensive review and assessment of the circumstances that led to the massive flight disruptions.
"We are not taking this situation easily. We are doing an inquiry. We will take very, very strict action not only for this situation but also as an example," Union Civil Aviation Minister Rammohan Naidu had said in Rajya Sabha on December 8.
The panel submitted its report to the DGCA on December 27 last year.
And on December 30, while speaking to reporters on the sidelines of an event in Bengaluru, he said, "The report has been submitted to the ministry. We are analysing the report, taking further comments from the DGCA, and we will follow up on the action on that."
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
US VP JD Vance says Lebanon not part of ceasefire, calls it ‘misunderstanding’
Budapest/Washington: US Vice President J D Vance has said that Lebanon was never included in the ceasefire understanding with Iran, describing the confusion as a “legitimate misunderstanding”.
Speaking to reporters before departing from Hungary, Vance said, “I think the Iranians thought that the ceasefire included Lebanon and it just didn’t. We never made that promise.”
He stressed that the United States had not included Lebanon in the scope of the ceasefire at any stage.
His remarks come amid continued Israeli strikes in Lebanon, where more than 200 people were reported killed, even as ceasefire talks between Iran and the US move forward.
Vance said Israel had “offered … to check themselves a little bit in Lebanon because they want to make sure that our negotiation is successful”.
He warned that if Iran allows the situation in Lebanon to affect the negotiations, it could derail the talks.
“If Iran wants to let this negotiation fall apart in a conflict where they were getting hammered over Lebanon, which has nothing to do with them and which the United States never once said was part of the ceasefire, that’s ultimately their choice,” he said.
