Air India reduces cabin baggage allowance to 15 kg for lowest fare segment
New Delhi: Loss-making Air India has reduced the free cabin baggage allowance to 15 kilogram from 20 kilogram for the lowest economy fare segment on domestic flights.
The changes have been made in the menu-based pricing model fare families that were introduced by the Tata Group-owned Air India last August, with the airline saying that a one-size-fits-all approach is no longer ideal.
There are three fare families — Comfort, Comfort Plus and Flex — that offer different levels of benefits and fare restrictions at various price points, an airline spokesperson said on Saturday.
With effect from May 2, the free cabin baggage allowance for the ‘Comfort’ and ‘Comfort Plus’ categories has been reduced to 15 kg from 20 kg and 25 kg, respectively.
Prior to the introduction of the fare families concept, passengers on Air India’s domestic flights were allowed to carry 25 kilograms of cabin baggage free of any additional charge.
“On domestic routes in Economy Class, both ‘Comfort’ and ‘Comfort Plus’ fare families now provide 15 kg baggage allowance, while ‘Flex’ provides 25 kg allowance.
“The Business Class baggage allowance on domestic routes ranges from 25 kg to 35 kg. The free baggage allowance on international flights varies from market to market,” the spokesperson said.
In other domestic airlines also, passengers are allowed to carry 15 kg of cabin baggage without additional charge.
The Air India spokesperson said the fare families are designed to let passengers choose the kind of fare and services that best suit their requirements, given that travellers today have varied preferences, and a one-size-fits-all approach is no longer ideal.
Elaborating on the proposition, the spokesperson said that for example, the price difference between ‘Comfort Plus’ and ‘Flex’ fares would typically be around Rs 1,000 in a domestic sector like Delhi-Mumbai, with the ‘Flex’ fare providing the value of nearly Rs 9,000, including 10 kilograms extra baggage and zero change or cancellation fees.
The introduction of fare families is in response to customer feedback and Air India’s own comprehensive study. It is also benchmarked against the offerings of relevant competition in each of the markets we have introduced it in, the spokesperson added.
Tata Group has embarked on an ambitious plan to revive the fortunes of the loss-making Air India, which it had acquired from the government in 2022.
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
Bengaluru-bound Air India flight makes emergency landing in TN's Tiruchirappally
Tiruchirappalli (PTI): A Bengaluru bound Air India Express flight with about 137 passengers made an "emergency landing," here following a technical glitch, sources at the airport said.
The Thiruvananthapuram-Bengaluru service suffered the glitch mid-air, following which it made the safe landing here, the sources added.
All the passengers disembarked the flight and the technical crew was attending to the fault.
An Air India Express spokesperson said the flight "was diverted to Tiruchirappalli due to a technical issue."
"A replacement aircraft is being organised to operate the flight to Bengaluru. We are providing all administrative arrangements and regret the inconvenience caused to the travel schedule (of passengers)," the spokesperson added.
