Refunds to all passengers hit by disruptions from Dec 3-5 processed, IndiGo tells DGCA
Mumbai (PTI): Domestic carrier IndiGo has processed refunds to all passengers affected by flight cancellations between December 3 and 5, aviation safety regulator DGCA said on Friday.
"Directorate General of Civil Aviation (DGCA) is constantly engaging with domestic carrier IndiGo with respect to refunds and compensations provided to the affected passengers due to operational disruptions from December 3-5," it said.
"IndiGo informed that all refunds for IndiGo flight cancellations during the period of December 3rd to December 5 have been fully processed and cleared to the original source of payment," DGCA said in a statement.
ALSO READ: Man arrested in Mangaluru for sharing objectionable message
Further, as an additional measure to support affected passengers, the airline has extended a "gesture of care under which two travel vouchers of Rs 5,000 each are being provided with a validity of 12 months".
Passengers are entitled to compensation as per DGCA regulations that relate to "facilities" that are to be provided to passengers by airlines due to "denied boarding, cancellation of flights and delays in flights".
Meanwhile passengers' complaints regarding non-receipt of refunds for "the hundreds of flights cancelled abruptly between December 2-9 by the airline continue pouring in on the social media.
"Hey @IndiGo6E, I received an email to submit details for a flight cancellation in Dec to get a 5K refund per flight. It's been 10+ days since I submitted everything, but still no refund. Support hasn't been helpful. Please look into this urgently," a passenger said in a post on X, with a hashtag #RefundDelay, on Friday.
"Looking to connect with lawyers who have filed or are filing lawsuits against @IndiGo6E for the recent flight disruptions. Despite severe delays/ cancellations, I still have not received my refund," said another passenger in an X post on Thursday.
On December 9, Union Civil Aviation Minister K Rammohan Naidu had told Parliament that "IndiGo was ordered to issue refunds promptly and more than Rs 750 crore has already reached passengers".
Following the large-scale disruptions in IndiGo operations, aviation watchdog DGCA set up a four-member committee headed by Joint Director General Sanjay K Brahmane to carry out a comprehensive review and assessment of the circumstances that led to the massive flight disruptions.
"We are not taking this situation easily. We are doing an inquiry. We will take very, very strict action not only for this situation but also as an example," Union Civil Aviation Minister Rammohan Naidu had said in Rajya Sabha on December 8.
The panel submitted its report to the DGCA on December 27 last year.
And on December 30, while speaking to reporters on the sidelines of an event in Bengaluru, he said, "The report has been submitted to the ministry. We are analysing the report, taking further comments from the DGCA, and we will follow up on the action on that."
Let the Truth be known. If you read VB and like VB, please be a VB Supporter and Help us deliver the Truth to one and all.
India, Japan partnership holds immense potential to de-risk global economy: Jaishankar
New Delhi (PTI): India and Japan on Friday agreed to ramp up cooperation in areas of trade, critical minerals, defence and high technologies with External Affairs Minister S Jaishankar saying that the partnership between the two sides holds immense potential to de-risk the global economy.
A meeting between Jaishankar and his Japanese counterpart Toshimitsu Motegi saw both sides agreeing to set up a joint working group on critical minerals and a dialogue mechanism on artificial intelligence.
The Japanese foreign minister met Prime Minister Narendra Modi ahead of his talks with Jaishankar.
"Our special strategic and global partnership is on an upward trajectory and holds immense potential for shaping the world order and de-risking the international economy," Jaishankar said on social media after the 18th India-Japan strategic dialogue.
He said the discussions on boosting cooperation in areas of economy supply chain, critical minerals, technology and people-to-people connections were reflective of "shared interests" between the two sides.
"Also had a useful exchange of perspectives on Indo-Pacific and regional and global developments," he said.
Toshihiro Kitamura, a spokesperson at the Japan foreign ministry said Jaishankar and Motegi deliberated extensively on various global issues to align their views and discussed the importance of Quad.
Kitamura said extensive deliberations were held on ensuring economic security in view of the current geopolitical developments, adding the two sides agreed to set up a joint working group on critical minerals.
External Affairs Ministry spokesperson Randhir Jaiswal said Jaishankar and Motegi underlined the importance of further strengthening the India-Japan special strategic and global partnership.
The two ministers launched the AI dialogue to give a fresh push to bilateral cooperation in this sector.
Both sides also decided to convene a joint working group on critical minerals under the economic security initiative to advance our collaboration in rare earths and other critical minerals, he said.
In his televised opening remarks at the meeting, Jaishankar said India's vision for the Indo-Pacific aligns closely with Japan's outlook for a 'Free and Open Indo-Pacific'.
"We are leading democracies, we are the major economies of the world, and we have today not just an opportunity, but also an obligation, a duty to shape the global order," he said.
"And in the current uncertain global situation, it's even more important that we work closely towards shared strategic goals," he added.
Jaishankar noted that economic security has become very important in the current global context.
"I think both our countries attach enormous importance to it, and how to de-risk our own economies, and how to de-risk the international economy are both very important." "So, we will be discussing resilient supply chains, critical minerals, how to address energy, health, and maritime security in our talks today," he added.
