Communication skills training for MESCOM employees after consumers complained about 'rude behavior'
Mangaluru: Managing Director of Mangaluru Electricity Supply Company (MESCOM) on Thursday, organized a public meeting at the Deputy Commissioner (DC) office, in the presence of Karnataka Electricity Regulatory Commission (KERC) president Shambu Dayal Meena.
Several issues pertaining to MESCOM were discussed during the meeting which was attended by officials of several associations, trade unions, businessmen and others.
Snehal Rayamane, Managing Director of MESCOM, presented the yearly report of the company in details before the people and Commission’s representatives which included members HM Manjunath and HD Arun Kumar, besides president Shambu Dayal Meena, who chaired the meeting.
In the report presented by Snehal, the IAS officer shed lights on the work completed, achievements, new services initiated by the company and plans for future, while also giving a peep into the accounts of the company.
She added that hiking of tariffs were unavoidable, as the company was spending huge sum of amounts on purchasing the power, and was not generating enough funds back by selling it.
The report was followed by a session of public grievances, suggestions and feedback by the members and officials of several organizations, industrialists, trade unions and business who had come from all the four districts where the company supplies power (Dakshin Kannada, Udupi, Chickmagalur and Shimoga).
Although suggestions and feedback came in numbers, but it was the complaints and grievances that occupied a major part of the session.
Poor response rate at Customer Care Centre (CCC) helpline (though claimed to be a 24x7 active service by the MD in the report earlier), rude behavior on CCC and by the linemen, unscheduled power cuts remained on top, concerning a majority of attendees.
Taking note of all the complaints and grievances, Commission’s President Shambu Dayal Meena, referred to Snehal Rayamane and observed “The MESCOM is no doubt doing a good job, but there is a lot of room for improvement which is evident from the grievances we heard today. Look into every complaint and try and come with solutions to them”.
Senhal assured the commission of taking note of every grievances, and also committed to organize communication skills classes for the MESCOM CCC executives and other employees, who were said to be rude while conversing with the consumers.
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Iran reimposes restrictions on Strait of Hormuz, accusing US of violating deal to reopen it
Cairo (AP): Iran swiftly reversed course on reopening the Strait of Hormuz, reimposing restrictions on the critical waterway on Saturday after the US said it would not end its blockade of Iran-linked shipping.
Iran's joint military command said on Saturday that “control of the Strait of Hormuz has returned to its previous state ... under strict management and control of the armed forces.” It warned that it would continue to block transit through the strait as long as the US blockade of Iranian ports remained in effect.
The announcement came the morning after US President Donald Trump said that even after Iran announced the strait's reopening on Friday, the American blockade “will remain in full force” until Tehran reaches a deal with the US, including on its nuclear programme.
The conflict over the chokepoint threatened to deepen the energy crisis roiling the global economy after oil prices began to fall again on Friday on hopes the US and Iran were drawing closer to an agreement. Roughly one-fifth of the world's oil passes through the strait, and further limits would squeeze already constrained supply, driving prices higher once again.
Control over the strait has proven to be one of Iran's main points of leverage and prompted the United States to deploy forces and initiate a blockade on Iranian ports as part of an effort to force Iran to accept a Pakistan-brokered ceasefire to end almost seven weeks of war that has raged between Israel, the US and Iran.
Iran said it fully reopened the Strait of Hormuz to commercial vessels after a 10-day truce was announced between Israel and the Iranian-backed Hezbollah militant group in Lebanon. But after Trump said the blockade would continue, top Iranian officials said his announcement violated last week's ceasefire agreement between Iran and the US and warned the strait would not stay open if the US blockade remained in effect.
A data firm, Kpler, said movement through the strait remained confined to corridors requiring Iran's approval.
US forces have sent 21 ships back to Iran since the blockade began on Monday, US Central Command said on X.
Truce in Lebanon could help US-Iran peace efforts
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The ceasefire in Lebanon could clear one major obstacle to an agreement. But it was unclear to what extent Hezbollah would abide by a deal it did not play a role in negotiating, and which will leave Israeli troops occupying a stretch of southern Lebanon.
Trump said in another post that Israel is “prohibited” by the US from further strikes on Lebanon and that “enough is enough” in the Israel-Hezbollah war.
The State Department said the prohibition applies only to offensive attacks and not to actions taken in self-defence.
Shortly before Trump's post, Israeli Prime Minister Benjamin Netanyahu said Israel agreed to the ceasefire in Lebanon “at the request of my friend President Trump,” but that the campaign against Hezbollah is not complete.
He claimed Israel had destroyed about 90 per cent of Hezbollah's missile and rocket stockpiles and added that Israeli forces “have not finished yet” with the dismantling of the group.
In Beirut, displaced families began moving toward southern Lebanon and Beirut's southern suburbs despite warnings by officials not to return to their homes until it became clear whether the ceasefire would hold.
The Lebanese army and UN peacekeepers in southern Lebanon reported sporadic artillery shelling in some parts of southern Lebanon in the hours after the ceasefire took effect.
An end to Israel's war with Hezbollah was a key demand of Iranian negotiators, who previously accused Israel of breaking last week's ceasefire with strikes on Lebanon. Israel had said that the deal did not cover Lebanon.
The fighting has killed at least 3,000 people in Iran, more than 2,290 in Lebanon, 23 in Israel and more than a dozen in Gulf Arab states. Thirteen US service members have also been killed.
