Communication skills training for MESCOM employees after consumers complained about 'rude behavior'
Mangaluru: Managing Director of Mangaluru Electricity Supply Company (MESCOM) on Thursday, organized a public meeting at the Deputy Commissioner (DC) office, in the presence of Karnataka Electricity Regulatory Commission (KERC) president Shambu Dayal Meena.
Several issues pertaining to MESCOM were discussed during the meeting which was attended by officials of several associations, trade unions, businessmen and others.
Snehal Rayamane, Managing Director of MESCOM, presented the yearly report of the company in details before the people and Commission’s representatives which included members HM Manjunath and HD Arun Kumar, besides president Shambu Dayal Meena, who chaired the meeting.
In the report presented by Snehal, the IAS officer shed lights on the work completed, achievements, new services initiated by the company and plans for future, while also giving a peep into the accounts of the company.
She added that hiking of tariffs were unavoidable, as the company was spending huge sum of amounts on purchasing the power, and was not generating enough funds back by selling it.
The report was followed by a session of public grievances, suggestions and feedback by the members and officials of several organizations, industrialists, trade unions and business who had come from all the four districts where the company supplies power (Dakshin Kannada, Udupi, Chickmagalur and Shimoga).
Although suggestions and feedback came in numbers, but it was the complaints and grievances that occupied a major part of the session.
Poor response rate at Customer Care Centre (CCC) helpline (though claimed to be a 24x7 active service by the MD in the report earlier), rude behavior on CCC and by the linemen, unscheduled power cuts remained on top, concerning a majority of attendees.
Taking note of all the complaints and grievances, Commission’s President Shambu Dayal Meena, referred to Snehal Rayamane and observed “The MESCOM is no doubt doing a good job, but there is a lot of room for improvement which is evident from the grievances we heard today. Look into every complaint and try and come with solutions to them”.
Senhal assured the commission of taking note of every grievances, and also committed to organize communication skills classes for the MESCOM CCC executives and other employees, who were said to be rude while conversing with the consumers.
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Approval of registered housing societies must to operate liquor shops on their premises: Ajit Pawar
Nagpur (PTI): Maharashtra Deputy Chief Minister Ajit Pawar on Wednesday said that shops selling Indian made foreign liquor (IMFL) as well as country liquor will be required to obtain mandatory consent from registered housing societies before commencing operations from the commercial spaces on their premises.
Pawar, who also heads the excise department, directed that this new policy be implemented across the state.
"Permission from registered housing societies will now be compulsory for both categories of liquor shops. The policy must be enforced uniformly throughout Maharashtra," Pawar told the Lower House of the state legislature while responding to a question raised by BJP MLA Shankar Jagtap, who represents the Chinchwad assembly constituency in Pune district.
Jagtap sought cancellation of licences of liquor shops operating in Chinchwad-Kalewadi area of Pune.
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During the discussion, he said that Vikrant Wine, a liquor shop in Sahyadri Society, had begun operations in violation of norms.
The building was incomplete when permission was granted, and the licence had been issued on the basis of incomplete documents, Jagtap said, demanding action against those responsible.
Responding to this, Pawar reiterated the mandatory requirement of the respective housing society's consent for liquor outlets, and informed the House about the action taken regarding the two shops against which complaints had been received.
During the Budget session of the state legislature held in March this year, Pawar had announced that a no-objection certificate (NOC) from housing societies will be mandatory for liquor vends if they wish to migrate to their premises.
Many housing societies have commercial establishments, with some even having liquor vends.
