LG Service Woes: Mangaluru family faces fridge repair nightmare, questions quality of service
Mangaluru: A family in Mangaluru recently experienced a frustrating episode of poor service with LG's customer service, alleging not only poor service but also a blatant lack of communication of the company. The ordeal of the family unfolded on December 13th when their refrigerator which they had purchased less than two years ago, stopped working, prompting them to seek assistance from the LG service centre.
Upon filing a complaint, the family stated the service centre responded, diagnosing a compressor malfunction. The compressor was replaced within a week. However, to the dismay of the family, the refrigerator reportedly malfunctioned again on the same day. A subsequent complaint revealed a different issue with a malfunctioning board, a problem that was not initially addressed by the service centre, the family told Vartha Bharati.
Frustrated by the lack of response from the service centre, the family reportedly visited the customer care centre and spoke to customer service executive, who advised them to contact another senior executive dealing with customer grievances at LG.
The family further added the senior executive reportedly assured the family that the repair would be covered under guarantee, and no payment would be necessary. He also instructed the service centre to address the issue and replace the faulty board.
However, despite assurances from the senior executive, the service centre failed to respond for two days. Desperate for resolution, the family approached the service centre again, only to be told that there was no record of their previous complaint, and they would have to make a payment for the repair, the family has alleged.
In a further blow to customer satisfaction, attempts to contact both the customer service executives proved futile. Calls made over the course of 4-5 days went unanswered, exacerbating the family's frustration and sense of abandonment by the very company that should be ensuring their satisfaction, the family said.
The lack of responsiveness and convenience provided to the customers is evident, leaving them dissatisfied with the services received. The family emphasizes that their frustration is not with the service centre itself but with the recurrent malfunctions in their refrigerator, raising concerns about the overall quality of LG products.
Expressing their dissatisfaction, the family stated, "This is truly a distrust and lack of support from your chief customer executives who are not concerned about any customer complaints by not responding to our calls."
In response to Vartha Bharati's efforts to seek clarification, one of the key customer service executives dealing with the family’s case, replied stating he was out of the country until next week. However, no response was received from other executives.
The affected family has now threatened to stage a public protest by taking their malfunctioning refrigerator to an LG outlet and dumping it there as an act of frustration and disappointment if the issue is not promptly addressed.
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Block on Mumbai-Pune Expressway on April 23, 24
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Mumbai (PTI): The traffic on Mumbai-Pune Yashwantrao Chavan Expressway will be temporarily diverted for a few hours on April 23 and 24 on account of bridge maintenance work.
In a release issued on Tuesday, the Maharashtra State Road Development Corporation (MSRDC) said the block is planned from 12 am to 3 pm on April 23 and 24, for removal of shuttering and painting work on a bridge located near Dongargaon-Kusgaon.
Traffic towards Mumbai will remain completely closed in the section on April 23 during the three hours long block. Vehicles will be diverted via the Kiwale-Dehu Road-Talegaon route onto National Highway 48 and rejoin at Kusgaon toll plaza.
Similarly, traffic towards Pune will be shut on April 24 from 12 pm to 3 pm, and vehicles will be diverted from Kusgaon toll plaza via National Highway 48 through the Dehu Road-Kiwale route.
In case of any difficulty, commuters can contact the MSRDC control room on 9822498224 or the highway police helpline at 9833498334, the release said.
Mumbai-Pune Expressway is the first access controlled Expressway of India.
