LG Service Woes: Mangaluru family faces fridge repair nightmare, questions quality of service
Mangaluru: A family in Mangaluru recently experienced a frustrating episode of poor service with LG's customer service, alleging not only poor service but also a blatant lack of communication of the company. The ordeal of the family unfolded on December 13th when their refrigerator which they had purchased less than two years ago, stopped working, prompting them to seek assistance from the LG service centre.
Upon filing a complaint, the family stated the service centre responded, diagnosing a compressor malfunction. The compressor was replaced within a week. However, to the dismay of the family, the refrigerator reportedly malfunctioned again on the same day. A subsequent complaint revealed a different issue with a malfunctioning board, a problem that was not initially addressed by the service centre, the family told Vartha Bharati.
Frustrated by the lack of response from the service centre, the family reportedly visited the customer care centre and spoke to customer service executive, who advised them to contact another senior executive dealing with customer grievances at LG.
The family further added the senior executive reportedly assured the family that the repair would be covered under guarantee, and no payment would be necessary. He also instructed the service centre to address the issue and replace the faulty board.
However, despite assurances from the senior executive, the service centre failed to respond for two days. Desperate for resolution, the family approached the service centre again, only to be told that there was no record of their previous complaint, and they would have to make a payment for the repair, the family has alleged.
In a further blow to customer satisfaction, attempts to contact both the customer service executives proved futile. Calls made over the course of 4-5 days went unanswered, exacerbating the family's frustration and sense of abandonment by the very company that should be ensuring their satisfaction, the family said.
The lack of responsiveness and convenience provided to the customers is evident, leaving them dissatisfied with the services received. The family emphasizes that their frustration is not with the service centre itself but with the recurrent malfunctions in their refrigerator, raising concerns about the overall quality of LG products.
Expressing their dissatisfaction, the family stated, "This is truly a distrust and lack of support from your chief customer executives who are not concerned about any customer complaints by not responding to our calls."
In response to Vartha Bharati's efforts to seek clarification, one of the key customer service executives dealing with the family’s case, replied stating he was out of the country until next week. However, no response was received from other executives.
The affected family has now threatened to stage a public protest by taking their malfunctioning refrigerator to an LG outlet and dumping it there as an act of frustration and disappointment if the issue is not promptly addressed.
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MEA reports more than 200 Indians enlisted in Russian military since 2022; 26 deaths confirmed
More than 200 Indian nationals have joined the Russian armed forces since 2022, with 26 are confirmed dead, MEA—The Ministry of External Affairs have informed the Upper house of the Parliament: Rajya Sabha.
In a written response, the Minister of State for External Affairs, Kirti Vardhan Singh, has stated that at least 202 Indians are reported to have joined the Russian army. Among these recruited personnels, 26 have lost their lives; while, seven individuals have been reported missing by Russian authorities. He added that the remains of two deceased Indian nationals were cremated in Russia.
Singh noted that the sustained diplomatic efforts by the Indian government have led to the early discharge of 119 individuals. He further added that the discussions are going smoothly with the Russians to secure the release of the remaining personnel, with efforts underway to facilitate the early discharge of 50 more Indian nationals.
According to the minister, the Union government is in contact with Russian authorities to ensure the safety, welfare, and prompt return of Indian citizens serving in the Russian army. The issue, he said, is being addressed at multiple levels, including interactions between senior leaders, ministers, and officials of both countries.
The said disclosure was made in response to queries raised by Saket Gokhale, the MP of Trinamool Congress, and Randeep Singh Surjewala, the MP of INC, regarding the number of Indians allegedly recruited into the military service in Russia; Along with the details of deaths and missing persons reported since 2022.
